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Gurley Leep Nissan

Mishawaka, IN

4.5
103 Reviews

5210 N Grape Road

Mishawaka, IN

46545

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Showing 103 reviews

March 02, 2024

They were responsive to my request. They reached back out to me in a reasonable time frame with answers to my questions More

by Johnb
Recommend Dealer
Yes
Employees Worked With
Josh Hornor
Mar 07, 2024 -

Gurley Leep Nissan responded

This is great o hear John! Thank you for the review!

February 08, 2024

The customer service is excellent and I always have a great experience every time I take my car in for service More

by Josh
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Mar 07, 2024 -

Gurley Leep Nissan responded

Thank you for the great review, Josh! We're so glad you enjoyed your experience with us.

February 07, 2024

This place is a complete joke! Took my car in they told me that it was the throttle body tried to charge me $1,800 I went and bought a throttle body for $200 put it on took it back More

by Davidcadwallader31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Kramer
Feb 13, 2024 -

Gurley Leep Nissan responded

Hi David! We appreciate all feedback, but we also uphold a standard of respect and professionalism in our interactions. It's unfortunate that your experience did not meet your expectations, but we must clarify some points for transparency. Our team conducted a thorough inspection and, as we communicated, identified the throttle body as a potential issue. We provided a quote for our recommended Nissan-branded part, which aligns with our commitment to quality and reliability. However, we understand your decision to pursue a more cost-effective option. Then you brought the vehicle back to us. Subsequently, during the service, our technicians discovered additional concerns, including with the ECM. It's essential to address each issue systematically, starting with the primary concern to ensure accurate diagnostics and efficient resolution. Despite our clear communication and efforts to accommodate your preferences, it's regrettable that you became agitated and directed your frustration towards our staff. We understand that car troubles can be frustrating, but it's essential to maintain civility and respect in all interactions. We stand by our commitment to providing professional service and assistance to our customers. If you have any further concerns or questions, please feel free to contact us directly.

Feb 13, 2024 -

Davidcadwallader31 responded

It also wasn't what you said !It had a blown transmission!So just keep guessing and charging people.Im glad I found someone with a brain I also look forward to seeing you in court!

August 01, 2023

Mike was great! Walked me through all the options available to me and put me in the perfect fit for what I needed. Loving my new Pathfinder, thanks Mike! More

by MT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Hornor
Aug 11, 2023 -

Gurley Leep Nissan responded

Hi there! Thanks for the great review, we're so glad you enjoyed your experience with us!

July 05, 2023

Mike has been in contact with me for years. I had a 2013 Nissan LEAF and was in search of a newer model that I could afford with the larger barely for increased range. Happened to stop by to sa More

by jgruffolo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Micheal Majerek and finance person I don't have a name for.
Jul 20, 2023 -

Gurley Leep Nissan responded

This is great news! We're so happy to know that you had a good experience with us!

June 27, 2023

My car buying experience was superb! I cannot thank Michael Majerek at Gurley Leep Nissan enough! He was a pleasure to work with, he answered all my questions, he got me in exactly what More

by Jamie
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michael Majerek
Jul 20, 2023 -

Gurley Leep Nissan responded

Thanks for the great review, Jamie. It was a pleasure serving you as a customer!

May 22, 2023

I took my Nissan Altima in for its 10,000 mile service. The Service Department at Gurley Leep is professional, courteous and, most importantly, take very good care of my car. Even though it was a very co More

by RBStopczynski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Rabe
Jul 20, 2023 -

Gurley Leep Nissan responded

Hi there! We're so glad you enjoyed your experience with us, thank you for the review!

April 08, 2023

Oh my goodness! !!! At a day and age where customer service has seem to have gone by the wayside, along, comes, Girly Leep, Nissan!!!!! In this organization in this More

by sparkwi2183
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mathew Darr and Mitch Young
Jul 20, 2023 -

Gurley Leep Nissan responded

Hi there! This is so great to hear! Thank you for sharing your experience with us and for choosing Gurley Leep Nissan. We truly appreciate your business!

December 18, 2022

The easy and honesty of the dealer compared to past experience. No switch and bait tactics. The salesman was up front and honest and made the process better than expected. No ‘Covid related’ fees to ma More

by phil.baker82
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Adkins
Aug 11, 2023 -

Gurley Leep Nissan responded

This is great news! We're so happy to know that you had a good experience with us!

November 12, 2022

Our 2023 Nissan Rogue is at least the third car we have purchased from Gurley-Leep. Our salesperson this time was Michael Majerek. He met us in the display lot when we arrived, carefully checked to see w More

by d.eisen01@yahoo.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Majerek, Lynn Sterling
Aug 11, 2023 -

Gurley Leep Nissan responded

This is so great to hear! Thank you for sharing your experience with us and for choosing Smart Honda of Des Moines. We truly appreciate your business!

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