Gurnee Chrysler Jeep Dodge Ram - Service Center

Best customer service ever! Always polite and friendly! They always help me with any questions or issues I have regarding my jeep. Always polite and friendly! They always help me with any questions or issues I have regarding my jeep. More

Doug was truly very helpful and very understanding! He explained everything so well! Definitely a 10/10 He explained everything so well! Definitely a 10/10 More

Doug is the best. Exceptional customer service. This is my first Ram I've owned Fords for the last 35 + years Ford lost my business because poor service. Thank you. Exceptional customer service. This is my first Ram I've owned Fords for the last 35 + years Ford lost my business because poor service. Thank you. More

In service, everyone is so pleasant. Douglas always goes above and beyond to assists us to make sure our vehicles are always taken care of. Douglas always makes us want to return for s Douglas always goes above and beyond to assists us to make sure our vehicles are always taken care of. Douglas always makes us want to return for service with all our Dodge vehicles. I would not go anywhere else, great customer service. Thank you so much for everything you do, greatly appreciated! John and Lisa. More

Douglas was very responsive and gave me the best customer service I could expect. Thank you Doug! service I could expect. Thank you Doug! More

Exceptional does not even cover it! We drove from MN on our way to MI. On our way out of the hotel parking lot at 6 am, our Grand Caravan started to sputter and we couldn't drive it. We We drove from MN on our way to MI. On our way out of the hotel parking lot at 6 am, our Grand Caravan started to sputter and we couldn't drive it. We tried for the highway realizing we wouldn't make it. We pulled into the parking lot and waited for the service department to open. Your Service Manager Doug is a true angel! The first thing he did was empathize that we were essentially stranded. We told him what was going on. He looked at us, said "calm down I am going to take care of you and get you on your way". And he did! He got us in first, and 1.5 hours later we were on our way to MI. Incredible. If this had happened at rush hour, in Chicago on the side of the road it would have been so bad. It was a ignition coil, and the maintenance tune up and clean out that we should have been taking care of over the last 10 years. This Grand Caravan has been the best vehicle we have ever bought. I am so sad they they are not being made anymore. Doug is a such a FABULOUS guy. We are still amazed at what he did for us. Doug's attention to us as PEOPLE is something all service managers should aspire to. He is the biggest asset you have in your dealership. He literally saved us that day. People like Doug are few and far between and you are lucky to have him representing your company. As a business owner myself, it's almost impossible to find people who care so much about your customers and your business and do their best. Doug could not have don't anything else to help us that day. What a great person. More

Just bought my 4TH car from Gurnee CDJR. The sales Dept. is the Best in the Lake County Area. Had a small issue with my 2023 Dodge and Doug in service was Very helpful with my problem. Car The sales Dept. is the Best in the Lake County Area. Had a small issue with my 2023 Dodge and Doug in service was Very helpful with my problem. Car was fixed fast and I'm very happy with the Tech that did the work. AA++ ALL THE WAY!! More

Ken was awesome to work with I needed an oil change and a wiper blade fixed a wiper blade fixed More

Very professinal and done in a timely manner, great service and team and waiting area very clea. service and team and waiting area very clea. More

The service provided was professional and done in a timely manner. I would recommend Gurnee Chrysler to family and friends timely manner. I would recommend Gurnee Chrysler to family and friends More