Gurnee Volkswagen

They seem very nice. The salesperson did not know to much about the car. It is a used car. The day after I bought it the check engine light came on. Yhey fixed it but it The salesperson did not know to much about the car. It is a used car. The day after I bought it the check engine light came on. Yhey fixed it but it is on again. Both front tires have leaks in them. More

The service manager was very friendly informative and kept me up to date through the entire process. kept me up to date through the entire process. More

Julio, did excellent job, great customer service I am very satisfied with the info I was given about the situation on my car very satisfied with the info I was given about the situation on my car More

Great Service! Quick, efficient, and the price was right. Serve advisor understood what needed to be done and got it done Quick, efficient, and the price was right. Serve advisor understood what needed to be done and got it done More

Bought a used car from Gurnee VW and was the worst buying experience I’ve ever had. Car died the day after I got it home and dealing with used Sales Manager Will to get the issue resolved was like pulling t experience I’ve ever had. Car died the day after I got it home and dealing with used Sales Manager Will to get the issue resolved was like pulling teeth. Dealership needs to understand that customer service doesn’t stop the second you drive the vehicle off the lot. More

I was pleased with the service, it was performed as described, and completed in the time promised. described, and completed in the time promised. More

Salesman was very nice guy! ! Thank you! We are enjoing the car. I hope you can fixing our ac soon. ! Thank you! We are enjoing the car. I hope you can fixing our ac soon. More

Bad service and very rude manager. Bad experience from start to finish. Car was in shop n had to be worked on again before leaving with it after being told it was ready n paying. No on Bad experience from start to finish. Car was in shop n had to be worked on again before leaving with it after being told it was ready n paying. No one in shop to speak with they left early according to the cashier. More

Will is the best! Lucette (?) is great! Amanda is great! Hate getting 10 survey requests for the same service! Lucette (?) is great! Amanda is great! Hate getting 10 survey requests for the same service! More

If I could give this 0 stars I would. I was very dissatisfied with the service received. I brought my car in to get looked at and had them ordered parts. A couple days later I get a call I was very dissatisfied with the service received. I brought my car in to get looked at and had them ordered parts. A couple days later I get a call and I didn’t answer cause I was at work, called them back later that day three times and no one answered. I tried several times every day after that and no one could seem to help me find out why they called me. The manager finally called me a week later and I set up an appointment. I had my appointment set for 7am on Thursday so I dropped my car off Wednesday night and they told me it would be done by Thursday afternoon. I didn’t hear anything all day and the car net app didn’t give me any notifications that my car moved so I called and found out that they hadn’t even touched it, it was 3 in the afternoon. So they told me they were putting a rush on it and going to get it done before the time they closed. So they called me an hour and a half later and said I could come get it because it was done. When my mom and I arrived we asked to speak with a manager the service advisor Julio came to speak with us because we were very upset about this whole situation and was understanding. He then got the service manager Bill for us and we explained to him are frustration with this whole process and he was nothing but disrespectful to us. He was condescending to us as women. And was completely out of line, and didn’t help the situation at all. I have never met a manager more condescending and rude. Overall my parents or myself will never return to this place ever again nor recommend this place to anyone. This experience was awful. More