Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Gurnee Volkswagen

Gurnee, IL

Overview
Employees
Reviews
Vehicles
3.4
1,188 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community. Gurnee Volkswagen, the Golden Rule of Customer Service At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile. Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
Contact Dealership

6301 W Grand Ave

Gurnee, IL

60031

Directions

By Type

Showing 1,188 reviews

May 02, 2022

Didn’t perform the requested service. Contacted service manager and he promised to call back later that day and had not. More

by volkswagengurnee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Walden
Report | Print
May 05, 2022 -

Gurnee Volkswagen responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

May 02, 2022

Disappointed with the lack of communication, after explaining to the service person I was still being charged for service that my was under warranty. And the shuttle not being called as it should hav More

by FRANCES33282
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Walden
Report | Print
May 05, 2022 -

Gurnee Volkswagen responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

April 30, 2022

Friendly atmosphere, great people who care about the service they provide, I am very pleased with my purchase More

by TOMMYGUNTRUCKING
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Monaco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2022 -

Gurnee Volkswagen responded

Here at Bob Rohrman's Gurnee Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

April 29, 2022

They were ready for me at the appointment time and took care of the problem right away. It was nice.that they offered a car wash, too. More

by SJGESKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Walden, Gregg Domenico
Report | Print
May 02, 2022 -

Gurnee Volkswagen responded

Thanks for sharing your thoughts about your experience with Bob Rohrman's Gurnee Volkswagen. We appreciate your business and hope to see you again soon!

April 29, 2022

Terrific service Greg was excellent and kept me informed about my car. I will continue to bring my car there for service More

by JUDYGUTWILLIG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregg Domenico
Report | Print
May 02, 2022 -

Gurnee Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Judy, and it's great to hear about your excellent experience here at Bob Rohrman's Gurnee Volkswagen.

April 28, 2022

Will in service is the best! Main reason we still come here. Trust his knowledge & recommendations implicitly. More

by Tim Trenkle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will, Lucette (?), Katherine & Amanda in service
Report | Print
Apr 29, 2022 -

Gurnee Volkswagen responded

Thank you for your business and this review. We're happy to hear that Will and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 26, 2022

Just for an oil change with a 930 appointment I had to wait an hour for a shuttle back home and my car was kept until 6pm. There was no courtesy vacuuming that comes with my Volkswagen deal either. Very p More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Walden
Report | Print
Apr 30, 2022 -

Gurnee Volkswagen responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

April 26, 2022

Fue una atención amable y profesional por parte del equipo VW Gurnee, nos veremos el próximo servicio chicos. Gracias! More

by JOSELUIS_1331
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lupe Bolanos
Report | Print
Apr 27, 2022 -

Gurnee Volkswagen responded

Jose, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let Lupe know if we can be of further assistance.

April 22, 2022

Great salespeople great service. . Love our car. Would definitely recommend this place to our friends. More

by DLG48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy he got 5 stars
Report | Print
Apr 25, 2022 -

Gurnee Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 22, 2022

Worst service experience I have ever had. No updates while they kept my vehicle, took to long to diagnose a problem, damage a part, had to bring back the vehicle multiple time, failed to perf More

by HORACIO-GARCIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Walden, Gregg Domenico
Report | Print
May 01, 2022 -

Gurnee Volkswagen responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

1
...
36
37
38
...
119