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Gurnee Volkswagen

Gurnee, IL

Overview
Employees
Reviews
Vehicles
3.4
1,188 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community. Gurnee Volkswagen, the Golden Rule of Customer Service At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile. Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
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6301 W Grand Ave

Gurnee, IL

60031

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Showing 1,188 reviews

February 05, 2022

I have purchased several cars here and look forward to purchasing more cars for my family. More

by AnnaB
Recommend Dealer
Yes
Employees Worked With
Cameron Owen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Rivera
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Feb 06, 2022 -

Gurnee Volkswagen responded

Anna, thank you for the 5 star review! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

February 05, 2022

Manager never did return my phone calls. My car was at the dealer for 1 month and I had to fight to get answers. More

by APRILfCHATMAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Gregg Domenico
Report | Print
Feb 22, 2022 -

Gurnee Volkswagen responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 04, 2022

The paper said fiilled all fluids but they didn't. What The paper said fiilled all fluids but they didn't. What else didn't they do. More

by TLC26929
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Walden
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Feb 04, 2022 -

Gurnee Volkswagen responded

Thank you so much for your feedback. We are sorry to hear that you weren't fully satisfied with your experience and would be happy to address your concerns. Please reach out to us directly if you would be willing to discuss this matter in more detail. We hope you will give us another opportunity to serve you!

Feb 04, 2022 -

TLC26929 responded

I will be back for my next oil change Hopefully they do want the paper says that they give me.

February 03, 2022

Greg went above and beyond to help me with my Altas. Thank you so much Greg!! More

by kristanclifford
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gregg Domenico
Report | Print
Feb 03, 2022 -

Gurnee Volkswagen responded

Thank you for taking the time to share your thoughts on working with Gregg and our team. We're glad to hear we delivered such a great experience!

February 03, 2022

Found a car online , they made it extremely easy process. Would highly recommend to a friend. More

by Rwill33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Whitley, Gustavo Molina, Brendan Keough
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Feb 03, 2022 -

Gurnee Volkswagen responded

Thanks for sharing your thoughts about your experience with Bob Rohrman's Gurnee Volkswagen. We appreciate your business and hope to see you again soon!

February 02, 2022

Service Staff great had to bring car back due to Tires pressure light came on and no sticker for next oil change due back on. Then the one they put on is wrong anyway… More

by MSCHRAMM1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No name mentioned
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Feb 02, 2022 -

Gurnee Volkswagen responded

We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly.

January 31, 2022

My experience was a very positive one at Gurnee VW and I would gladly purchase another vehicle from this dealership should the occasion arise. My salesperson was Cristian and he’s a very affable and gregar More

by Steve C Ballwin MO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristian Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Suzanne , Jason Whitley, Javier Rivera, Kris Tuchinskiy
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Feb 01, 2022 -

Gurnee Volkswagen responded

Steve, Thank you for your very kind review. Cristian, Suzanne, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman's Gurnee Volkswagen.

January 31, 2022

Great service What else can say, they did what was promised. I’ve always been happy with this dealerships. Would be returning in the future if necessary. More

by Chico821
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregg Domenico
Report | Print
Feb 01, 2022 -

Gurnee Volkswagen responded

Chico, We appreciate your business and our team looks forward to serving you again soon!

January 31, 2022

Matt, who’s the VW Service Manager in Gurnee, is the most helpful employee there. He picked up my car and took care of everything that was needed. I greatly appreciate all of his help!! More

by julie91773
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Walden
Report | Print
Jan 31, 2022 -

Gurnee Volkswagen responded

Thank you for choosing Bob Rohrman's Gurnee Volkswagen, Julie, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 30, 2022

Great experience buying Taos, Cristian and the entire sales team are knowledgeable and professional. Exceptional service! More

by KLAUDIAKOTORI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristian Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jovonn Griffin, Lupe Bolanos
Report | Print
Jan 31, 2022 -

Gurnee Volkswagen responded

Klaudia, Thank you so much for your excellent review! We are so glad that Cristian and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

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