Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Gurnee Volkswagen

Gurnee, IL

Overview
Employees
Reviews
Vehicles
3.5
1,188 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community. Gurnee Volkswagen, the Golden Rule of Customer Service At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile. Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
Contact Dealership

6301 W Grand Ave

Gurnee, IL

60031

Directions

By Type

Showing 1,188 reviews

October 21, 2021

Dealership experience was good friendly and helpful. The only thing was the options listed on the website where not on the truck. More

by RONOELHAFEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Monaco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Whitley
Report | Print
Oct 21, 2021 -

Gurnee Volkswagen responded

Thanks for your feedback on your recent visit to Bob Rohrman's Gurnee Volkswagen. I'm glad to hear that we were able to assist you with choosing your new truck, but regret there were some options not included. We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly.

October 20, 2021

I had an 8am appointment. No one showed up in the service department until 8:20. Further, my repair took an hour longer than I was told. More

by HITPRINT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Gregg Domenico
Report | Print
Nov 06, 2021 -

Gurnee Volkswagen responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 18, 2021

BUYER BEWARE!! Worst bait and switch xxxxxxxx I’ve ever seen. They basically stole $149 from me without working on the car. TERRIBLE!! More

by lpc3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Walden, Chris Barfoot
Report | Print
Nov 04, 2021 -

Gurnee Volkswagen responded

We're sorry to hear about your experience. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

Nov 05, 2021 -

lpc3 responded

I’ll repeat my private response on the public space now since you clearly did not read it based on your response. I asked for two things to make this go away: 1) a refund…which you provided. 2) an apology from Chris Barfoot to my wife…that never happened. Until that apology happens, this matter is still considered open and ongoing in my book.

October 16, 2021

Good honest service manager explained everything every step of the way and made good recommendations for keeping my car in top shape. More

by Liesa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Barfoot
Report | Print
Oct 17, 2021 -

Gurnee Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bob Rohrman's Gurnee Volkswagen!

October 12, 2021

Great service and communication. Helped get my VW back on the road. Fixed a problem another service shop tried but couldn’t fix correctly. The service guys fixed the mistakes the other shop did. Thanks guys. More

by peeks.nest-0m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Walden, Chris Barfoot, Gregg Domenico
Report | Print
Oct 12, 2021 -

Gurnee Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 11, 2021

Everyone was very nice and transparent about what was available and what I would be paying for More

by BREINES.EMILY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Ngorn, Brendan Keough
Report | Print
Oct 11, 2021 -

Gurnee Volkswagen responded

Emily, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

October 09, 2021

My 10 day old atlas has been in the shop since Wednesday, and I have not had a single call back regarding status. I called on Thursday, and was told they hadn’t had a chance to look at it, and on Friday, I More

by CHRISZIMMERMAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Matt Walden
Report | Print
Oct 27, 2021 -

Gurnee Volkswagen responded

Thank you for your review, Chris. We're sorry to hear about your experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Nov 25, 2021 -

CHRISZIMMERMAN responded

I’d be happy to discuss if someone would call me!

October 08, 2021

Gustavo at Gurnee VW made buying my new car a dream! Cannot recommend this location enough - the high quality service is worth the commute from the city. More

by kevinsnewVW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Whitley, Jovonn Griffin, Javier Rivera, Gustavo Molina, Javier Rivera
Report | Print
Oct 09, 2021 -

Gurnee Volkswagen responded

Thank you for taking the time to share your feedback with us, Kevin. We work hard to make sure our guests have an exceptional experience. We will share your comments with Gustavo and our team, and we look forward to working with you again!

October 07, 2021

Great deal on my 2021 VW. Worked with great guys to get what I needed and wanted. More

by ROADEBAYO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Monaco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Whitley
Report | Print
Oct 09, 2021 -

Gurnee Volkswagen responded

Thanks for your feedback on your recent visit to Bob Rohrman's Gurnee Volkswagen. We're glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new VW!

October 07, 2021

This place is absolutely horrible. Go anywhere else to buy a car. Would never ever go back. More

by Pecan pie
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anyone who answers the phone
Report | Print
Oct 07, 2021 -

Gurnee Volkswagen responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

1
...
54
55
56
...
119