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Gurnee Volkswagen

Gurnee, IL

Overview
Employees
Reviews
Vehicles
3.5
1,188 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community. Gurnee Volkswagen, the Golden Rule of Customer Service At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile. Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
Contact Dealership

6301 W Grand Ave

Gurnee, IL

60031

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Showing 1,188 reviews

October 05, 2021

I bought my car from Gurnee Volkswagen. The staff was amazing. thank you for everything!! More

by Tara
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Suha Oner, Jason Whitley, Jovonn Griffin, Kevin Ngorn, Brendan Keough
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Oct 05, 2021 -

Gurnee Volkswagen responded

Thanks for sharing your thoughts, Tara, about your experience with Bob Rohrman's Gurnee Volkswagen. We appreciate your business and hope to see you again soon!

October 05, 2021

We appreciate the smooth purchase with Guadalupe and Brendan. Great Team you have working for you. More

by Damian72e
Recommend Dealer
Yes
Employees Worked With
Lupe Bolanos, Brendan Keough
Report | Print
Oct 05, 2021 -

Gurnee Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman's Gurnee Volkswagen. Congratulations on your new vehicle!

October 03, 2021

My vehicle wasn’t fix properly after pay $3869.14. I took it in because my EPC LIGHT keeps coming on, losing power and a knocking sound More

by topflite_101
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Matt Walden
Report | Print
Oct 20, 2021 -

Gurnee Volkswagen responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 01, 2021

Christian is a rising star. Great service. Rest of team friendly and helpful. Nice that you have inventory when others do not. More

by Jckendall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristian Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Suha Oner, Brendan Keough
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Oct 03, 2021 -

Gurnee Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Christian to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

September 30, 2021

Great costumer service,great communication and made online car buying process stress free, highly recommended More

by SERGIO612
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Whitley, Jovonn Griffin, Gustavo Molina, Javier Rivera
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Sep 30, 2021 -

Gurnee Volkswagen responded

Thank you so much for your wonderful review, Sergio! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Bob Rohrman's Gurnee Volkswagen!

September 28, 2021

Terrible communication by the service department. They also hit something with my car. They tried to get away without telling me they damaged the car. I would not recommend anyone going there More

by brandonschild
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed
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Oct 16, 2021 -

Gurnee Volkswagen responded

Brandon, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 27, 2021

I dropped off my Jetta for an oil change, and I asked to do a check up, for which they found a few problems that needed to be addressed, I let them go ahead and fixed them, but they did not have all the par More

by SALFICARRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose R., Benito Arenas
Report | Print
Oct 14, 2021 -

Gurnee Volkswagen responded

Thank you for your review, Sal. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message, so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Please reach out to us at your convenience, Sal. Thank you for your time. Reason for Visit Service Customer Service Quality of Work Friendliness Pricing Overall Experience Recommended No

September 24, 2021

Oil change and checkup no problems. In and out on time. Happy with the work that was done. More

by KEB0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose R., Benito Arenas
Report | Print
Sep 24, 2021 -

Gurnee Volkswagen responded

We appreciate your business and our team looks forward to serving you again soon!

September 23, 2021

Friendly, efficient, thorough. Chris & Matt in service department were incredibly helpful, especially Chris. I would definitely recommend your service department. More

by FAmSTERSOFMANDM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Sep 23, 2021 -

Gurnee Volkswagen responded

Thank you for choosing Bob Rohrman's Gurnee Volkswagen! We appreciate your feedback and five-star rating. We're glad to hear that both Chris and Matt were able to help, and we hope to see you again!

September 22, 2021

$107.00 for a freaking oil change..... time for me to start shopping for other service. Then after the fact I found another coupon for $79.99 it's fine.... you got my money for the last time..... More

by KENKENUTSON82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose R., Benito Arenas
Report | Print
Oct 10, 2021 -

Gurnee Volkswagen responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

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