Gurnee Volkswagen

Ivan was the worst person to work with. He is creepy, unprofessional and does not care if he makes a customer uncomfortable. I'd like to think I would be able to get an oil change without my advisor tryi unprofessional and does not care if he makes a customer uncomfortable. I'd like to think I would be able to get an oil change without my advisor trying to constantly hit on me after I said no multiple times. Nice to know your employees don't respect a womans space. Ivan does not deserve to be working at a place that makes customers uncomfortable. Get your xxxx together volkswagen More

Went in for an Oil change and a tire rotation and it took 2 1/2 hours 2 1/2 hours More

Friendly people they gave us a car to drive. And delivered the vehicle to my doorstep. I would highly recommend Gurnee Volkswagen to a friend. delivered the vehicle to my doorstep. I would highly recommend Gurnee Volkswagen to a friend. More

Waited over 2 hours for an oil change and tire rotation that never happened during that entire time. I had to ask where car was. that never happened during that entire time. I had to ask where car was. More

I have been buying a car for 4 months and they told me that my car had apple car play Bluetooth and navigation and they did not tell me they were going to fix it and I have 4 months fighting with them for that my car had apple car play Bluetooth and navigation and they did not tell me they were going to fix it and I have 4 months fighting with them for the same problem More

“In and out” type of service, great, fast and the amazing selection of vehicles they have. Absolutely will be only purchasing from them for my future vehicle purchase. selection of vehicles they have. Absolutely will be only purchasing from them for my future vehicle purchase. More

I get it that there are waits beyond control, but it’s not hard to set expectations by giving an estimate to dampen the impact, which was not done. I had called ahead multiple times and service was not not hard to set expectations by giving an estimate to dampen the impact, which was not done. I had called ahead multiple times and service was not available so sales said to just come in. I arrived and they agreed to fit me in but without saying would take 2.5 hours. More

Cristian was great to deal with. We had been looking for a 2021 Atlas Cross Sport 3.6 with a tow package but they are hard to find. We drive 3 hours to get this one and couldn't be happier. a 2021 Atlas Cross Sport 3.6 with a tow package but they are hard to find. We drive 3 hours to get this one and couldn't be happier. More

Great care from the service team! One of the best experiences in my 40 years of driving. The team works hard to exceed expectations for service. experiences in my 40 years of driving. The team works hard to exceed expectations for service. More

Worse service I've ever had in my life came for nail in tire an oil change didn't leave for 4 an half hrs an only received oil change then was charged out the xxx when I was told from sales rep when j boug tire an oil change didn't leave for 4 an half hrs an only received oil change then was charged out the xxx when I was told from sales rep when j bought my car that oil changes would be covered for first year so overall sales reps are garbage customer service was horrible an service sucked 4 an half hrs for a oil change is beyond my understanding should've done it myself would've been faster an cheaper an less aggravation More