Gurnee Volkswagen

Great customer service willing to work with you when purchasing a vehicle an every salesman or service department has this very great since of humor.these are very warm an kind Business people purchasing a vehicle an every salesman or service department has this very great since of humor.these are very warm an kind Business people More

I could not be happier with my ENTIRE experience with purchasing my new-used car!! Kelly-Javier-Patricia and Donnie were amazing. I would highly recommend checking them out if you are in the market for a purchasing my new-used car!! Kelly-Javier-Patricia and Donnie were amazing. I would highly recommend checking them out if you are in the market for a new or used vehicle. Amazing experience! Thank you - Rebecca A. -Chicago More

I don’t understand !! Why!? Is the oil change!!! Take 2 I don’t understand !! Why!? Is the oil change!!! Take 2 hrs!! If I make an appointment and stills I was waiting almost two hours I don’t understand !! Why!? Is the oil change!!! Take 2 hrs!! If I make an appointment and stills I was waiting almost two hours More

Navigation does not work and taking a month and still not fixed. People dont call back. Terrible service. Navigation was a must when looking for a car fixed. People dont call back. Terrible service. Navigation was a must when looking for a car More

This dealership lacks strong leadership. Leaders that follow through on what they say and don't just give you face time and the forget about it. Change is needed. No one returns phone calls. Service Depa follow through on what they say and don't just give you face time and the forget about it. Change is needed. No one returns phone calls. Service Department definitely needs change. Matt in the Service Department is not a service manager. The bread and butter of a great dealership is its service department. VW Gurnee has none! We leased a VW Atlas in 2020 and bought an SEL Premium in April 2021. It was given to us without being detailed - it had travel spots all over it. We had to complain and it was finally sent out to a third party detailer after VW Gurnee had it for 3-4 days to tray and clean it. We had to ask who the third party detailer was that would have our new car. We were never provided any updates without asking first. We were not hearing anything. We finally called the detailer direct. They had no idea why they had the car until and said no one at Gurnee VW was returning their phone calls. We had to call Gurnee VW and force them to call the detailer to explain what they were supposed to do with our 2021 Atlas. When we finally picked up our car after more than a week for detailing, the Gurnee VW service manager (Matt) couldn't even come out of his office and say hello, ask us if everything tuned out OK, apologize, etc. My wife couldn't take it and finally went into his office and explained to him how a service manager acts and should run his department. And, they wouldn't even top off the gas tank when I made sure the loaner I had was full. I would highly recommend a more seasoned and trained service leader and service department in general. I think it starts from the top down, It would be great to buy a vehicle and keep the relationship going into service for years to come, but not here. We will be going elsewhere to have our Atlas serviced. More

I walked in without an appointment and was able to find, test drive and buy a car all within a few hours. Very accommodating and easy to work with! test drive and buy a car all within a few hours. Very accommodating and easy to work with! More

Everyone was friendly and helpful. Answered all my questions and helped me pick the car that was right for me. Very satisfied with my purchase. questions and helped me pick the car that was right for me. Very satisfied with my purchase. More

I’ve never really had very good luck with Bob Rohrman it seems like every time I go there there’s a different employee starting in the maintenance department I bought the Rohrman rider and that’s why I brin seems like every time I go there there’s a different employee starting in the maintenance department I bought the Rohrman rider and that’s why I bring my car for the oil changes.But when it came to a serious problem Bob Rohrman washed his hands luckily the car broke down in the Schaumburg area where I am very happy to bring my car to Fox Valley Schaumburg Volkswagon More

Purchased used veh with minor damage did not repair as requested and general manager was horrible. Didn’t really seem to care I was upset will never deal with them again. requested and general manager was horrible. Didn’t really seem to care I was upset will never deal with them again. More

Very uncomfortable visiting this dealership due to consistent lack of masking in a public space. Old fashioned approach to car sales. Disconnect between call intake & actual deal making. Was promised consistent lack of masking in a public space. Old fashioned approach to car sales. Disconnect between call intake & actual deal making. Was promised much more than delivered by appointment maker. I enjoyed working with my sales rep, Sandi, and the car was in very good shape so I bought it despite my misgivings with the dealership. Post-sale, found fast food garbage under the passenger seat. More