Gurnee Volkswagen

Friendly staff. Ron was a fantastic salesman to work with. Down to business guy. Process was quick and smooth. Left satisfied. Would recommend to a friend. with. Down to business guy. Process was quick and smooth. Left satisfied. Would recommend to a friend. More

Entire process was fast and seamless. Daisy was an absolute delight to work with, and the finance team as well. Love my new VW, I would highly recommend this location. Thank you all absolute delight to work with, and the finance team as well. Love my new VW, I would highly recommend this location. Thank you all More

She was an excellent saleswoman. She transmitted us a lot of security from the moment we walked in her office. We felt very comfortable with her. of security from the moment we walked in her office. We felt very comfortable with her. More

bought a car from this location late Jan 27-28. I didn’t pick up the car until February 1 because I financed through my own bank. That process was ok. I did pick up the car late in the evening so the nex pick up the car until February 1 because I financed through my own bank. That process was ok. I did pick up the car late in the evening so the next morning I noticed food still on the car from the previous owner, even a mouth guard or retainer on the passenger side or the car.They had more than enough time to clean this car. And the fact that I was told the car had been for sale for over 30 days is even more sad that the car wasn’t even cleaned. Secondly i mentioned BEFOREHAND that it was a sound on the right side and to have it checked out before I picked the car up. This was not done Turned out that the wheel bearing needed to be replaced. Upon getting that fixed from another dealership they found 5900 worth of damages on this car during inspection. That of course the warranty doesn’t cover!!!! Somehow vw of gurnee did not catch these damages or failed to disclose this information Unbelievable either way! More

My experience at Volkswagen Gurnee was exceptional. Everyone I worked with was very kind and knowledgeable. They took the time to help me explore and make sure I was getting all the options I wanted in Everyone I worked with was very kind and knowledgeable. They took the time to help me explore and make sure I was getting all the options I wanted in a price range that I was comfortable with. More

Wonderful service and very friendly staff! I have never experienced a dealership or car repair shop with such great staff and attention as a customer! I was also very impressed by the price of such a great experienced a dealership or car repair shop with such great staff and attention as a customer! I was also very impressed by the price of such a great vehicle. It was used but very clean and new looking! More

Anna was very considerate and helped us patiently through the buying process. Even after the purchase she checked in on us followed up on questions we had. We never felt rushed or pushed by her, and it gave the buying process. Even after the purchase she checked in on us followed up on questions we had. We never felt rushed or pushed by her, and it gave us time to feel sure about our purchase. More

Perfect customer service. We were very satisfied, the manger was right there making sure we got excellent service. The pricing was excellent too, and vehicles are in good condition. manger was right there making sure we got excellent service. The pricing was excellent too, and vehicles are in good condition. More

These guys were great! They got me within my price range and didn’t pressure me to purchase additional things. The numbers we agreed upon did not change when I met the finance manager, as they did at a diff and didn’t pressure me to purchase additional things. The numbers we agreed upon did not change when I met the finance manager, as they did at a different dealership. They got me in and out within one hour with plates on the car and contract in hand! More

Bought a new 2021 Atlas, drove it home and the noticed the engine light was on. The light was on during the test drive as well but they claimed to have it fixed before I took off.. I took it in for servic the engine light was on. The light was on during the test drive as well but they claimed to have it fixed before I took off.. I took it in for service twice and waited over 6 hours (12 hours total) at the dealership for them to tell me they can’t do anything until they order a sensor and that they will call me when it comes in. I’m still waiting on that call weeks later and now I can’t go back to the dealership because I was in the process of moving out of state. The sales person knew it had a engine light on before making the sale. I also have to take it in an additional time for the remote starter not functioning. Overall it has been a very poor experience. More