Gurnee Volkswagen

The experience I had was absolutely amazing. I had same day service which worked perfect with my schedule. The waiting rooms are nice and clean that offered a great coffee bar. Most importantly, they gave day service which worked perfect with my schedule. The waiting rooms are nice and clean that offered a great coffee bar. Most importantly, they gave me a free car wash after getting my car back. Best service experience ever. The only thing to say about the place was the receptionist was on her phone when I was trying to talk to her. More

Because of Daisy I bought a car. I explained her what I want, she understood, talked with her management and we made a deal. Very professional and very friendly behavior with all people in dealership. Very want, she understood, talked with her management and we made a deal. Very professional and very friendly behavior with all people in dealership. Very good experience with finance department, as well. I think his name is Donce. I enjoyed working with Daisy... I'll be happy to recommend all my friends this car and this dealership. More

Took 2 hours to fix a small issue. Did not receive any diagnostic paperwork for future upcoming services. Apparently the person that works at services department sent it to me via email but I only receive diagnostic paperwork for future upcoming services. Apparently the person that works at services department sent it to me via email but I only received an unknown receipt and a notification that my car was available for pick up from yesterday More

There was excellent customer service and they were very nice and friendly I appreciate them for being polite and working with me on the new car !! Great job nice and friendly I appreciate them for being polite and working with me on the new car !! Great job More

So patient and understanding. Immediately replied to my calls and messages. Was honest with me about what was going on! Very understanding of my frustrations and needs! Made sure very thing was done right calls and messages. Was honest with me about what was going on! Very understanding of my frustrations and needs! Made sure very thing was done right and I was happy with my car. More

Scott was awesome!! Super helpful, informative and extremely customer service oriented. He is definitely an asset to your service department!!! This was my 3rd visit for service and by far the best e extremely customer service oriented. He is definitely an asset to your service department!!! This was my 3rd visit for service and by far the best experience of the 3. More

Brittany was the best! So friendly, patient and so helpful! They are very clean everyone had masks on and are covid conscious. Donnie was also great help made us feel like family helpful! They are very clean everyone had masks on and are covid conscious. Donnie was also great help made us feel like family More

Our sales person was friendly & not pressuring. The sales manager needs an attitude adjustment. Projects a non-friendly vibe, needs to be more customer friendly. manager needs an attitude adjustment. Projects a non-friendly vibe, needs to be more customer friendly. More

Service was great Daisy was a big help in making the process easier overall more than happy with my purchase hoping to keep this car for a long time process easier overall more than happy with my purchase hoping to keep this car for a long time More

Great staff! Very helpful! I was able to get a brand new car despite paying a financed used car Thanks to Brittany and her manager Jasin car despite paying a financed used car Thanks to Brittany and her manager Jasin More