Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gurnee Volkswagen
Gurnee, IL
1,172 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,172 Reviews of Gurnee Volkswagen
April 28, 2017
Awful Dealership After we agreed on trade in and car price they told me something that was on the car did not come with the price agreed upon. There receptionist told After we agreed on trade in and car price they told me something that was on the car did not come with the price agreed upon. There receptionist told me it wasn't a good time to call when I called service to check the status of my car. I saw my trade in listed on line. I know it is my old car because of the vin. They have listed it without specific features that it has such as cloth seats instead of leather which it has! Hmmm?? Another bait and switch??! More
by John
Employees Worked With
Dorian
Helpful February 10, 2017
The lie and won't return your calls I purchased a brand new Jetta in May of 2016. I sat with the sales manager and he discussed the VW Maintenance plan with me. I specifically asked if I purchased a brand new Jetta in May of 2016. I sat with the sales manager and he discussed the VW Maintenance plan with me. I specifically asked if I could get my oil changed every 5000 miles under the maintenance plan and he told me yes. Well, this was a total lie. Had he told me the truth, I woudl have never purchased the plan. Now, I have filed a complaint, and tried to get a refund processed only to have them never return a call or put me in contact with someone who can actually process the refund. The lied to me, took my money and now will not do the right thing to correct the problem. Don't do business there. If you look at the BBB website, they have several complaints as well. More
by nick
Employees Worked With
Bill Prince
February 06, 2017
Awful dealership Contact Volkswagon directly if they have ripped you off, lied to you, kept your money or treated you poorly. They should be able to help with these is Contact Volkswagon directly if they have ripped you off, lied to you, kept your money or treated you poorly. They should be able to help with these issues professionally. More
by avs123
Employees Worked With
Miguel
January 29, 2017
2017 Passat R-Line Terry Adkins sold me the car. He was on of the most pleasant, non pushy, professional throughout the entire process. His manager was the same. We st Terry Adkins sold me the car. He was on of the most pleasant, non pushy, professional throughout the entire process. His manager was the same. We started the process in the morning and drove several cars. New ones, used ones. All though this process they were nothing but helpful. I ended up with a great new car, great deal on the financing. Highly recommend. 5 stars. More
by Keith
Employees Worked With
Terry Adkins
January 25, 2017
Buying a new volkswagen This is the second time we bought a vehicle from your dealership with the same sales representative . He was very helpful and knowledgeable. Sandy mad This is the second time we bought a vehicle from your dealership with the same sales representative . He was very helpful and knowledgeable. Sandy made the process of buying a new vehicle smooth and easy . We will definitely recommend your dealership and Sandi Negreau to our friends and family and your dealership will be our number one choice ! More
by lucian123
Employees Worked With
Sandi Negrau
November 05, 2016
Awful experience Horrible place. Awfull customer service, I bought a car on May of this year they still owe me $2,600 . They are money thieves, liars have no respect f Horrible place. Awfull customer service, I bought a car on May of this year they still owe me $2,600 . They are money thieves, liars have no respect for their customer especially a guy name Miguel Estrada. I went there to talk to him because they won't even take nor return my calls regarding getting my money back and instead of dealing with the problem and find a solution he called me ignorant and call the police to make me leave the place. If I have to get an attorney to get my money back I will but I'm not letting this liars keep my money. I will never recommend anyone to buy a car from this place. If I could do anything else to let people know what I kind of people and place this is I would to save them the headaches, the waste of time and struggle I'm going through for dealing with this unprofessional people. They deserve a WARNING sign on their front door that reads DANGEROUS AREA. KEEP OUT More
by Waukegan customer
Employees Worked With
Miguel Estrada
October 31, 2016
Unpleasant car-buying experience. My experience at Rohrman Volkswagon in Gurnee was overall unpleasant. I'll start by saying Katrina, the salesperson I worked with, did an excellen My experience at Rohrman Volkswagon in Gurnee was overall unpleasant. I'll start by saying Katrina, the salesperson I worked with, did an excellent job. She listened to what I was looking for and was very accomodating the whole time I was there. After having been there for a couple of hours, my fiance and I wanted a bite to eat, and Katrina pointed us to a nearby fast-food place. I was about to pull out, and the head of sales (I believe that was his position) came running out and told me not to leave, but instead come upstairs to the break room and have some pizza. It was cold from lunchtime, but they had a microwave. So we're upstairs in the breakroom eating our reheated pizza, and we are surrounded by 5 people from the team - Katrina (who mostly stayed quiet during this encounter), Dave the finance guy, the head of sales, the man in charge of used car sales, and another gentleman (I can't remember exactly what he was in charge of, but like Katrina, he was also pretty pleasant most of the time). I had some concerns about the car I was considering buying, and we talked through some of them, but the whole time I felt like I was being swarmed by a team who was more interested in making a sale than in earning the loyalty of a customer. A couple of times during the conversation, I got the impression that my concerns were either irrelevant, or a waste of their time, even to the point where they were trying to lay a guilt trip on me for expressing my concerns. Ultimately they made the sale, but they have lost a potential future customer. I've purposely waited a couple of weeks before writing this review because I wanted to have a little time away and try to be as fair as possible. I went to Rohrman because I've seen the commercials for decades, and I figured he must be doing something right to have been around so long. Maybe this experience was an anomoly, or maybe it's the Rohrman sales philosophy, I don't really know; but I can definitely say I'm not going to go back and find out one way or the other. More
by TRC0123
Employees Worked With
Katrina (sales), Dave (financing), Larry Newman
July 12, 2016
Ripping off Illegal Aliens This dealership is financing people that have no social security number or permanent residency in the US. They are ripping the people off with 25+% in This dealership is financing people that have no social security number or permanent residency in the US. They are ripping the people off with 25+% interest rates. The General Manager Miguel and Finace Manager Phil verbally assaulted me when I called them out on this deseptive practice (I was called an Idiot, Stupid and a xxxxx). They called the police on me when I refused to not leave my friend alone with them to rip him off even further. They also kept $2000.00 which I will be calling the Attorney General about. They are also selling substandard insurance to people that otherwise would not be able to be insured. This dealership should be under investigation. More
by avs123
Employees Worked With
Miguel, Phil
June 30, 2016
Great people to work with. Great people to work with, I bought a 2016 Tiguan CPO from my salesman Julio and Victor the sales manager. They both worked the deal that I wanted. I Great people to work with, I bought a 2016 Tiguan CPO from my salesman Julio and Victor the sales manager. They both worked the deal that I wanted. I do recommend Gurnee VW. Thanks Guys! More
by Metro2015
Employees Worked With
Julio Ruiz, Victor Torres
June 15, 2016
Terrible My boyfriend and I leased a vehicle through Volkswagen in Gurnee in February. When at the dealership they made us wait atleast 3 hours before we got t My boyfriend and I leased a vehicle through Volkswagen in Gurnee in February. When at the dealership they made us wait atleast 3 hours before we got to fill out any paperwork. We should have left right there but we were too excited. Sandi pulled information out of no where left and right, and most of it we found out later, was inaccurate. We needed plates which they told us would come in the mail and since we're from Wisconsin it might take a while because they're backed up. So once our first set of temporary plates expired they told us to come back for more. So we did. After those expired we went back just for them to tell us that we were never getting our plates, we need to get them from a DMV and that we won't have to pay anything because it's already covered in the lease agreement. And then they sent us out on now expired license plates. So we went to the DMV and they told us that since Volkswagen put in our plates for February, that's when they'll expire even though we were told to get hem in June. Then to top it off we had to pay $150 out of pocket because VW didn't send them the correct information. So we drove back to VW and asked for our money back and they told us that the person that handles that isn't there, call sometime next week. We call later on and are sent from person to person until finally we're hung up on. We were extremely inconvenienced and spoken to as if we were children when they were the ones who messed up. I would never recommend this dealership to anybody. We love our Jetta but it's not even worth it for all the trouble we've been put through since getting it. More
by Samtonio527
Employees Worked With
Sandi
