Gurnee Volkswagen

Salesman and staff were very good and knowledgeable. Showroom was clean and tidy. Very tidy Showroom was clean and tidy. Very tidy More

The people are nice. The service needs work.we had to go back several times to have the same problem fixed. The service needs work.we had to go back several times to have the same problem fixed. More

My interaction with the man who met me and took information regarding the issues was not good. In the past the service associates have been pleasant, accommodating and helpful. This guy I got a to information regarding the issues was not good. In the past the service associates have been pleasant, accommodating and helpful. This guy I got a totally opposite response from. Not good. It definitely tainted my opinion of bringing my car back to your location for service. Interestingly I was there due to a "we've missed you" coupon for an oil change and I figured I could have another issue checked while there. After being told it would cost me $150 to even tell me if it was covered by warranty, I skipped it. More

I got my car back on Monday. It’s Friday and my car hasn’t started twice already. I was charged a great amount and put under the expression that the cars issues had been worked It’s Friday and my car hasn’t started twice already. I was charged a great amount and put under the expression that the cars issues had been worked on. More

the process was started in reverse order. even though our credit was good, we were concerned about a car and credit even though our credit was good, we were concerned about a car and credit More

Excellent service. Fast, efficient, and thorough. Very friendly and knowledgeable staff. I definitely will go back in the future. Fast, efficient, and thorough. Very friendly and knowledgeable staff. I definitely will go back in the future. More

Buying my truck from u was a horrible experience. Then Had tires put on it you left Lube all over the tires all over the rims we had to go and get cleaned after we picked it up after showed Mike. He Then Had tires put on it you left Lube all over the tires all over the rims we had to go and get cleaned after we picked it up after showed Mike. He said yeah no big deal it just lube. You would think after spending a $1000 on tires that you would wash the rims off and the tires so they looked decent.. I'm NOT Impressed with your sloppiness. ROSE More

It was my first time buying a car and the staff was patient with my family and I. The only things I did not like was a new paint job warranty added on that I did not ask for. The seller said that the c patient with my family and I. The only things I did not like was a new paint job warranty added on that I did not ask for. The seller said that the car went through the dealer place’s inspections and should be fine but when I had the car checked by a car repair shop they told me I needed about $2,000 in future repairs. It’s still in my budget but I wish I knew beforehand. Otherwise I’m very happy I bought my first car here! More

Chris was awesome. He looked and worked for 5 hours to get the deal done. He looked and worked for 5 hours to get the deal done. More

Excelente staff, very nice personal I like the attention and they explain very well thanks and they explain very well thanks More