so, you know how some people write, I wish there was zero stars ? This is the first time in my life I am THAT DISSAPOINTED.
Please, if you or you have a friend considering buying a vehicle at Gus machado ford tell them they are horrible scam artists, go somewhere else.
I called sawgrass ford for a compairason every vehicle I asked about on their lot was already certified pre owned and I spoke to a much higher class of employees in their used car sales department who didn't play games with me. Gus machado waits till you buy the vehicle and then tacks the CPO on as an option, then tacks on hidden dealer fees.
Their sales man who sold me my vehicle led me to believe I was purchasing an already Certified vehicle from the start, he handed me documentation (which happened to be conducted at midway ford, at the time no one noticed the dealer name until I took it in as proof of CPO) then to lead me to believe I was buying a certified vehicle from a sticker on the windshield & he even explained the coverages while he handed me a pamphlet detailing a CPO vehicle. I came to machado expecting to purchase a ford certified vehicle. I was buying a ford at ford!!! after sitting in one at a Chevy dealer I thought "I should buy it directly at ford" so id be covered with a guarantee!
I'm exhausted, one year later the car is failing from a sound that came with the car I thought was normal. the tires are bad ; one even came with a plug, the navigation sytem wasn't working, the door key pad didn't work, the back hatch was broken, the back seat was broken & one of the keys to the car they gave me didn't work even after I bought a new battery for it! Yeah.... I spent 30k on this used explorer... Wouldn't you expect to get a quality vehicle?
After 4 weeks in a rental car, 6 trips with two sweet toddlers waiting strapped to a car seat for 5 hours each time, countless hours on the phone with ford & the dealership, text messages even Emails and lots of tears from all the anxiety... all for them to not treat me no better than a dollar sign, I'm DONE. I have asked them all 6 times to give me back my car and they have given me an excuse and sent me away. The service Dept. fixed my vehicle believing the used car sales had certified it and found out that the sales man screwed up from day one. now I am picking my car up and have to pay for services I never authorized just because I can't do it in anymore??? . I have wasted this entire month over this. To me Thats time with my children and my ignoring my health (diabetes) I am worth more than that. I can't bare to fight for it any more. The have beat me down ENOUGH. Gus machado you win I'm out but, NEVER again will u have my business.
Update: 15 minutes after getting my car back from service I heard the same knocking sound as When I originally brought their service Dept the car !!! they were to fix a knocking sound and fix a recall on the door handles (March 8th, 2016) but, on March 17th I went to pick my car up and the door handles weren't touched!! however they were written up as completed by their tech. Had I not noticed the door handle was still broken they would have sent me home with a recall not fixed & ford would have paid them. Now they have replaced my Ac and a belt and my car still knocks... Like it did the day I came in. So obviously they either had no idea what was wrong with my car and had me pay for stuff they thought it could be Or they maliciously screwed up my car because they were tired of me. I'd like to believe that they just have no idea what they are doing but at this point ?!?!??!!!