Gwinnett Chrysler Dodge Jeep Ram

Customer Service My husband took my car in for a “free” oil change today and waited 3 plus hours to get serviced. When he talked to the rep an hour ago he said it was My husband took my car in for a “free” oil change today and waited 3 plus hours to get serviced. When he talked to the rep an hour ago he said it was coming in shortly. Apparently one of the techs moved it down the hill instead of pulling it in, so hes just sitting there getting lapped by people that showed up after him. I called and was hung up on the first time and then told this is typical for Saturday timing. If that is a true statement there is an issue with efficiency in your service department. I will be escalating to corporate and not returning. If service department is unable to handle an oil change in timely manner than clients who purchase cars there should be given oil change certificates to their places of their choice since obviously they can not handle it onsite workload. More

Best customer service ever It was an honor to work with Jamel Talbert at this dealership. Time management was excellent because it only took an hour and 15 minutes to get everyt It was an honor to work with Jamel Talbert at this dealership. Time management was excellent because it only took an hour and 15 minutes to get everything process for my new beautiful dodge charger. I highly recommend you guys asking for Jamel Talbert for his wonderful service. More

2018 Jeep I want to personally thank Mr. Davis for helping me make my first big girl purchase. He helped me understand the process of purchasing and helped fulf I want to personally thank Mr. Davis for helping me make my first big girl purchase. He helped me understand the process of purchasing and helped fulfill me getting my dream car. I highly recommend speaking with Mr. Lee Davis to help you buy your next vehicle, or share the same first time big girl purchase with him and the dealership. More

Service center issues, prices way too high for labor I want to share with you a visit we had to the service department today 3-18-19 for our Jeep Wrangler Sport and why I encourage you to select other op I want to share with you a visit we had to the service department today 3-18-19 for our Jeep Wrangler Sport and why I encourage you to select other options for your business. Long read but worth it if you want rates, numbers and service/sales tactics The Jeep was brought in for a check engine light that came on this is weekend. I have a diagnostic tool at home to review the code and it came up P0404. I did the basic troubleshooting for it and determined we needed a new EGR Valve (common for this vehicle). We went online and had scheduled a service appt for today. This is where the ripoff starts. When we arrived I tell them we are looking to have the EGR valve replaced that we submitted the online appt for. Before getting to that they wanted to talk about getting new tires. Sure, one tire most likely needs replacement but we were going to swap that with the unused full sized spare during a tire rotation. The Service Advisor Team (2 reps at this point) told me the tires we had were (crap) and that they had a special to get new ones. I told them if the tires were (crap) we bought them here a few years ago and have had our oil changed here so then your business sells (crap). He acknowledged they sell (crap) and had better tires now to offer in an attempt to sell us stuff before we got to the reason for the visit. After a few moments of having them tell us we need tires, an alignment to find the cause for the wear (the wear is caused by our 's steep concrete/gravel driveway) we got to the point where they would finally write up an estimate. Unfortunately, the estimate they wrote up was for the tire rotation (which we wanted) and a diagnostic. Today, $170, which the $160ish diagnostic, whichwhich be used towards work if we had it done there, and like$10 for rotation. A little extra work and $$$ if you ask me considering I asked you to change the EGR valve to begin with. Was told they would look at it and get back with us in a few hours, so we left. Later this afternoon we get a callback. Price for EGR valve $800+ ($200 parts and 3.5 hours labor at $158/hour labor!!!). That's right, $158/hour labor. Google typical mechanics rates and they are almost double average. Then they recommended a whole bunch of other stuff to go on top, including tires, alignment, etc and we were over $1100+ now. Sure, we would get the $160 credit for diagnostic mentioned above towards this total BUT their website says under SPECIALS that they have free diagnostic. When I brought this up they said this was basic code search (which I've already done) and that they were digging in deeper to figure it out (which it turned out to be EGR valve I said at the beginning). I told them they were high on all accounts. The parts themselves are no more than $100. The labor hours are close to the range I thought it would be but once again who charges $158/hour in mechanical labor??? Check the part online. I found 4 brand new at $99 or less. YouTube the repairs, a little tedious but nothing a tech (not even a full mechanic) could do. They then said they'd discuss with management to see what they could do. A few minutes later they came back that they'd offer 10% off, thus EGR replacement now $720+ (net $560 after credit). I told them no thanks to EGR valve, I'll find it cheaper, but they could do the rotation and swap out the one front tire with the spare while doing. Figured this was fair since the oil changes had been there for years (8 or so) and the tires were bought there and this should've been done before we got to this point. They REFUSED service. Now they said they didn't feel it would be safe to rotate tires. Huh?? But, BUT, they'll still charge me the approx $160 diagnostic fee confirming what I told them at the beginning. Hmm. And that is why we are here. We are picking up our vehicle tonight without any service donedone encourage you to shop elsewhere. Don Jackson DCJ in Union City is great. There are even 2 in NW Atlanta (Palmer and another) I'd travel to vs ever coming back to this one again. Hope this helps, More

Take your business else where My last 4 cars have been Dodge Vehicles. Today I walked into the dealership that I literally bought my last 3 vehicles from. I was looking to sell my My last 4 cars have been Dodge Vehicles. Today I walked into the dealership that I literally bought my last 3 vehicles from. I was looking to sell my paid off 2015 Dodge Challenger Shaker edition (good condition). The KBB value my vehicle between 22,000 to 24,758. I literally went to 4 dealerships to sell my vehicle. Out of the 4 dealerships Gwinnett Chrysler Dodge Jeep Rams offer me by FAR the lowest of the 4. They offer me 19,000 for the vehicle, this offer was less then CARMAX lol. This was very disrespectful. I been a loyal buyer from this dealership for years. A month before they offer me 22,500 what change from 3 to 4 weeks. The guy who made the offer either he was too busy to look me in the eye or he knew he offer me a BS offer (Not Richard he’s a great salesman). Not quality or professional service, I’m very disappointed at these guys. I understand the company have to make a profit but to lowball a loyal customer or anybody for that matter, this make me rethink my pervious purchases from this company. Make a dollar at the end of the date seem like the new model over there. I really like the sales group up there some of them been up there for years! I would be happy to do business with them but I just cannot and will not do business with any company that lowball people. Jim Ellis offered me significantly more for my vehicle so I would suggest anybody that looking for a Dodge to buy or sale do not visit Gwinnett Chrysler Dodge Jeep Ram. They obviously use a different system then the other dealerships when appraising vehicles. I will be in the market for another Dodge Vehicle in the coming months and I will no longer be a customer of Gwinnett Chrysler Dodge Ram. More

Very bad experience So I bought a 2018 Dodge Durango. Since then I am having issues with the rain sensor, it doesn't work. I took it 3 times, the last time they told me t So I bought a 2018 Dodge Durango. Since then I am having issues with the rain sensor, it doesn't work. I took it 3 times, the last time they told me that they replaced it. It is still not working and the technician was trying to convince me that it is working as designed. I live 30 mins away. They wasted 3 Saturdays of my time without fixing the issue. More