Gwinnett Chrysler Dodge Jeep Ram

Watch your paperwork! If you are unlucky enough to be buying a car here, make sure that you watch the "business manager" like a hawk when signing paperwork. Things magical If you are unlucky enough to be buying a car here, make sure that you watch the "business manager" like a hawk when signing paperwork. Things magically appear and get buried into your financing... like wheel protection and other junk. If you are smart, get your own financing and sell your trade to an auto buyer, these guys will convolute the paperwork and cram something in there. After confronting management and even the owner, it was determined that this place is shady. I should add that you should never buy an extended warranty or any type of protection package from these guys and avoid all Pope dealerships at all costs. Most, if not all of these other reviews clamoring about a specific sales person are fake. These guys cannot keep a sales guy for more than a few months before they quit because or get fired because they are too honest. More

Otis Terrell best salesman I've ever dealt with. I was looking to purchase a vehicle and when I tell you Otis Terrell know his stuff. Wow! Friendly and very knowledgeable guy. Because of him I would I was looking to purchase a vehicle and when I tell you Otis Terrell know his stuff. Wow! Friendly and very knowledgeable guy. Because of him I would recommend this dealership to everyone I know. More

Service Center Woes My husband and I bought a 2016 Ram from this dealer in September. At that time, we were advised we had a series of free oil changes so this afternoon My husband and I bought a 2016 Ram from this dealer in September. At that time, we were advised we had a series of free oil changes so this afternoon my husband stopped in to have the first completed. When he checked in with the service department, he was told it would take 30-40 minutes to complete. An hour and 20 minutes later, he approached the clerk to find out what was taking so long. After a period of time of the service tech trying to even locate the truck (at first the tech thought he forgot to turn in the invoice, then thought he had lost it, then thought the truck was in the lot, then finally "found" it), he was told that the system updates were still running and had about 10 more minutes. A system update was not requested nor did anyone verify with my husband that this could be performed. Two hours after first checking in, the truck was finally finished. No apologies for the length of time, no apologies for losing the truck, no apologies for me having to reschedule an already existing appointment that my husband was to accompany me to because his entire afternoon was spent at your dealership when it should have been 30-40 minutes. And we still have no explanation as to what kind of system update was performed on a 2 month old truck and why. More

Bad first time car buying experience! Wanted to buy a car at this dealership. I am particularly disappointed with the way the finance guy handled my financing, I feel deceived me. He firs Wanted to buy a car at this dealership. I am particularly disappointed with the way the finance guy handled my financing, I feel deceived me. He firstly assured me he would do a soft enquiry on my credit to give me an idea what rates I can get from his dealership.It turned out to be a hard enquiry from GWINNETT CHRYSLER DODGE. I had come with my pre-approval which was better than what he was offering. My credit score dinged. I informed the sales guy I was displeased with the finance guy who eventually came back informing me I needed a cosigner after checking with two other financers because according to him I haven't demonstrated a history of mix of loan. I feel he was making it difficult since I refused his rate offer the previous day. I didnt get a sense of value for customers in his dealings. Bad for this dealership! This dealership need to look into practices by this finance guy he is not courteous at all, wish I read reviews on this dealership! Sales person Tracey Farrell was good and professional however the finance guy is whom my complaint is for but I don't recall his name. More

Horrible ongoing Service I took my Vehicle in for preventive maintenance. I was invoiced 1200.00, for a tune up and a full inspection of my vehicle. The tune up did not includ I took my Vehicle in for preventive maintenance. I was invoiced 1200.00, for a tune up and a full inspection of my vehicle. The tune up did not include wires only spark plugs. My husband spoke with a manager and he had me bring the vehicle back to put wires on it at no charge. 3 days later, my engine light came on. I took my vehicle back and was told my solenoid harness was bad and it would cost me 600.00. I then called the General Manager Mike Thames and expressed my concerns. I explained to the general manger that I felt my vehicle might have been purposely broke. Mike said he would investigate the situation. He called me back and said he could not prove my accusations incorrect and that they would pay for the service if I paid for my rental since my vehicle was in the shop for a week. I agreed. Now today exactly one week later, my radiator is busted and leaking. The service adviser suggested bringing my vehicle back so they can check it out. They were supposed to check it on the first visit, just a month ago. More

Professional,Honest Dealership This dealership is a very honest and professional business. I would highly recommend buying another vehicle from this dealership and ask for Ceesay he This dealership is a very honest and professional business. I would highly recommend buying another vehicle from this dealership and ask for Ceesay he is the best. More

Done with this dealership! After three repeated trips to fix the same problem and thousands of dollars in service charges plus frustrating conversations with dealer, I took my After three repeated trips to fix the same problem and thousands of dollars in service charges plus frustrating conversations with dealer, I took my grand Cherokee to another dealer to finally get it fixed. So discouraged by my experience and repeated promises to get it right, I just sold my Jeep and will never buy another one. Highly recommend driving right past this service department! More

Out rat the rats Justin Oliver and Trevor Heslop love to make it sound like you got a good deal but once you get to the business managers office, watch that paperwork. Justin Oliver and Trevor Heslop love to make it sound like you got a good deal but once you get to the business managers office, watch that paperwork. The little rat guy in there with those beady little eyes will try everything he can to stick a bunch of unwanted extras into your deal. This can add up to thousands. His favorite trick is putting his hand or pen over strategic areas of the paperwork you are signing or covering it up with other pages. Pro tip: get your financing arranged in advance, but when you show up to buy the car, lead them on to thinking you are gonna finance the car with them. They will give you a better deal because they will jack the rate by a couple of points for a nice kickback. xxxx, fill out the credit app to make it look like you are serious. When you get to signing the paperwork, take a look at the APR on their contract. If it is higher, say nah and bust out your bank check or pre approval letter. DO NOT let the rest of the paperwork leave the table, they will try to add some fuzzy math to make a bigger profit out of you. Also, do not pay for any extras, just say no to service contracts, wheel protection, window etching or Mr. Pope's next fishing trip. More

Service department is rude Brad, the service director, is unprofessional and rude. Called to schedule an appt for a Jeep Patriot that is leaking like it doesn't have a roof. Wa Brad, the service director, is unprofessional and rude. Called to schedule an appt for a Jeep Patriot that is leaking like it doesn't have a roof. Was generally unconcerned and compared the severity of my issue (and how they deal with it from a business perspective) to a paint job. Having 2 inches of standing water in your spare tire well is not the same as a paint job Brad. Will go elsewhere and not consider this dealership for either future vehicle purchases or service. More