Gwinnett Chrysler Dodge Jeep Ram

I was left feeling threaten, harassed and cry hectically!!! I bought 2014 Jeep Cherokee. With only 2000 miles on it, they are now having to replace the transmission!!! BUT in the process of getting it diagnoses I bought 2014 Jeep Cherokee. With only 2000 miles on it, they are now having to replace the transmission!!! BUT in the process of getting it diagnoses and fixed, I was left at the dealership for 7 hrs over getting me Courtesy car. Because the Jeep broke down while my dog was with me, I was forced to bring him with me to dealership. At that point, I was told courtesy car comes from Enterprise who doesn't allow dogs in the car. So they told me I need to LEAVE my dog at the dealership while I go over with them to rent me a car (which I would have to put a credit card down on!) then come back to get my dog and put him in the rental car that I have been told he isn't allowed in. First issue, I have a 130lb dog, I think it would be obvious there was a dog in the car and I would be responsible for any cleaning charges! charged to MY CARD and I am not even getting into why leaving my dog with those people at that dealership is a BAD IDEA!!! Second option was to taken me home and leave me without a car for 5 days while they repair the Jeep. I would not except either option so I ask for my Jeep back (this was before they had told me what was wrong). Before leaving with car, I wanted to know what was wrong with it and if it was safe to drive. I would not move it until I knew. Since I would not move the car, Vernon (Service Manager) threaten to call the police on me!! He demand the car but would not tell me it was safe to drive. (hmmm red flag???) To make a long story short, I was there for seven hours. At one point of was brought to tears in the showroom and felt threaten and harassed. So scared, I was screaming in the showroom! I had to call my father to get the dealership to tell me if the Jeep was safe to drive....turns out... IT WAS NOT SAFE TO DRIVE and they were going to let me leave in it!!!! Please just find another dealership!!!! This one isn't safe!!! More

I knew that this dealership already had a lot of bad reviews. Since, however, they had one that I wanted to buy, I visited hoping that I might be one of lucky customers. Sales man and his manager were t reviews. Since, however, they had one that I wanted to buy, I visited hoping that I might be one of lucky customers. Sales man and his manager were terrible and I couldn't believe how they were so arrogant. In addition, everything, price to financing options, was very tricky. Never recommend this dealership! More

I am a first time buyer and very very anxious to get a 2014 Dodge Avenger. I had been chose Gwinnett CDJR because they were right up the street from me, had the perfect car, and for the perfect price. I h 2014 Dodge Avenger. I had been chose Gwinnett CDJR because they were right up the street from me, had the perfect car, and for the perfect price. I had been checking their website daily and had emailed about that particular car and scheduled an appointment for Saturday 9am. I had also mentioned to the salesman that I had a car to trade in and if it was eligible due to its conditions, he told me yes long as it runs. So I get to the dealership excited knowing that I was going to get my car, the salesman who I was originally set up with had a death in the family so I had another salesman named Donte. I find out that the car I wanted was sold a couple days prior (but was still on the site which I showed Donte). So he showed me another Avenger for a higher price. When we started to talk numbers, he told me he was only going to give me $1 for my trade in and offered to give me the Avenger for the price I had saw online since they didn't have the one that was STILL online, okay cool. Donte was nice and flirted very hard with me the whole way up until I told him I had a family&friends discount. He then went and got some random guy who failed to introduce himself and didn't care to give me my discount. He was very aggressive and rude by telling me he's not going to do it. After that tension was brought to the table, I immediately left. I would have gotten the car had they would've kept it professional. More

Have previously purchased a 2012 ram from there and was severely undercut on my trade in. Was recently attempting to purchase a 2014 ram but my previous sales woman is no longer employed there. So attempte severely undercut on my trade in. Was recently attempting to purchase a 2014 ram but my previous sales woman is no longer employed there. So attempted to use the 2013 dodge salesman of the year and throughout the whole process he was preoccupied with personal phone calls and other things going on around the store than my deal. They again attempted to severely undercut me on my trade in. To get the deal I preferred the salesman suggested he talk to the evening finance manager that came in at 2pm. Of course I never received a return call from him notifying me of the status. The whole experience was a turn off. I will never shop at this dealership again or buy a dodge product. Just a side not the next day I purchased a 2014 Toyota Tundra double cab from Nalley Toyota Stonecrest. More

The sales consultant helped me find the right car for me. He showed me more than one vehicle and was very knowledgable regarding the differences without showing bias. He seemed to really want to make sure He showed me more than one vehicle and was very knowledgable regarding the differences without showing bias. He seemed to really want to make sure I select the best car for me, not necessarily the most expensive one. The only reason I could not rate my overall experience as great, is because I was not able to take the car i purchased home with me on the same day, plus I had to resign paperwork. This had nothing to do with the sales consultant. However, he was apologetic and kept me in good humor as I worked through this hassle at the end. The price was good, but I really thought I should have been given a few perks (2 car details or surge mats) for my trouble. That would have made the price great :) More

The service that we experience was great, Stevie Smith The service that we experience was great, Stevie Smith was very nice and knowledgeable about the Jeep. He took the time to make sure that we underst The service that we experience was great, Stevie Smith was very nice and knowledgeable about the Jeep. He took the time to make sure that we understood the features of the vehicle and how they work. He also wanted us to know that we could call or come by if there was anything that we had questions about vehicle that we could not think of at that time. We really enjoyed the service there, all the employees was very friendly. Senta and Rowan More

My experience at Gwinnett Chrysler, Dodge was the best "car dealership" experience I have had. As a single woman walking into a dealership to negotiate a trade and purchase I was nervous and unsure but f "car dealership" experience I have had. As a single woman walking into a dealership to negotiate a trade and purchase I was nervous and unsure but from the beginning to the end Kalim McAdams (my sales consultant) along with Rooselvelt Adams (sales manager) and the entire team at Gwinnett Dodge made made me feel at ease and insured my needs were met. There is a real focus on the customer throughout the process no pressuring or manipulating just great customer service and team work. I am grateful for their efforts. More

I enjoyed my entire experience. They understood my needs and met them. I wasn't waiting a long time and I was very satisfied with their customer service. and met them. I wasn't waiting a long time and I was very satisfied with their customer service. More

I purchased a 2013 Chrysler 300 from Gwinnett CDJR in Stone Mountain, GA. I arranged my own transport from Stone Mountain to my home. It took 10 days for my car to be picked up by the transporter. My sal Stone Mountain, GA. I arranged my own transport from Stone Mountain to my home. It took 10 days for my car to be picked up by the transporter. My sales rep emailed me to let me know that he was off the day before it was picked up and he didn't get a chance to have it cleaned. I fully expected the exterior of the car to be dirty due to the trip but I was shocked at the interior! The beige leather is covered in black marks! The drivers seat had a black mark on it as well and when I wiped it clean, I discovered two gouges in the leather!! I immediately emailed my sale rep with my frustration and he accepted responsibility for the black marks but not the scratches. He said the transporter must have had something in his pocket because those marks were not there when he picked it up. He did accept blame for dirty interior but has not made any efforts to remedy the issue and refuses to accept responsibility for the marred drivers seat. I am completely disgusted with the state of this car and incredibly disappointed in the lack of customer service after the sale! I was really looking forward to this car and now, I don't even want to drive it. More