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Gwinnett Place Honda
Duluth, GA
2,490 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 11, 2016
Not sympathetic to customers I feel you are in business for the customer since they are the ones supporting you! My experience with Gwinnett Pl Honda is that they are not Custome I feel you are in business for the customer since they are the ones supporting you! My experience with Gwinnett Pl Honda is that they are not Customer friendly! Oh they were reasonable (I'll say) when I bought the car (even though it was late at night and I did feel pressure to buy that night) But after buying the car I had a bad feeling and realized i was in over my head financially! Wanting to return the car the next day they gave me all kind of xxxx and said NO! Mind you this was the next day and they would not budge! Finally after talking to 3 different people...They bought the car back at $1500.00 less than I had paid for it the day before.! This happened (buy back) Dec 16, 2015 and I still have not gotten back my down payment of $6000.00 less the buy back deduction! If i had known this dealership was of this type...I'd have gone elsewhere! ........Never again! More
by William1122
Employees Worked With
Kristian Gjessing, Rodney Brown, Robert Turner, Sean Way
Helpful January 08, 2016
recent car purchases My experience with Mike Pham was incredible. As a matter of fact I bought one used car from him and returned to buy another used car. Everything went My experience with Mike Pham was incredible. As a matter of fact I bought one used car from him and returned to buy another used car. Everything went very well. More
by honda family
Employees Worked With
Mike Pham
January 06, 2016
Great Experience Mike Pham was my dealer and he was extremely helpful while not pressuring us to buy from him. I appreciated how much time he took with us, and he was Mike Pham was my dealer and he was extremely helpful while not pressuring us to buy from him. I appreciated how much time he took with us, and he was very professional. As buying a car goes, everything went very smoothly. More
by raynaber
Employees Worked With
Shon Hood, Mike Pham
January 05, 2016
False Internrt Price Quote I was misguided by salesman . Invited me Gwinett Honda gave me wrong quote three times on wrong day and misused my time to purchase a vehicle on Xmas I was misguided by salesman . Invited me Gwinett Honda gave me wrong quote three times on wrong day and misused my time to purchase a vehicle on Xmas (Dec-23-15) time bcs after that I don't had any other opportunity left to buy vehicle from other dealer. ( Dec-24 and Dec-25 holidays) Insulted by Salesmanager Joseph offering me gas money to drove 200 miles one way to buy vehicle from Gwinett Honda who had good name and reputation . But very disappointed , thought will get good composition from Gwinett Honda's sales team after this hitch but nothing from sales team , After drove back 200 miles home discuss with friends and family about experience and price paid for new Honda feels that was cheated by Gwinett Honda very badly. Don't recommend to any one. Even after bought no courtesy calls from Gwinnett Honda about new car purchase . More
by Henry
Employees Worked With
Stanley Chen
January 04, 2016
Happy customer This is our second honda purchase in the last two years and we are very happy with the experience. I would definitively recommend them to a friend or This is our second honda purchase in the last two years and we are very happy with the experience. I would definitively recommend them to a friend or family and suggest the ask for Tony and Shon. More
by Luis O.
Employees Worked With
Shon Hood, Tony Jeong
December 28, 2015
Mixed Feelings After getting some (efficiently quick) servicework done here, I requested some paperwork and reports a whopping total of 7 times. I even left messages After getting some (efficiently quick) servicework done here, I requested some paperwork and reports a whopping total of 7 times. I even left messages for the manager/supervisor, but no one ever contacted me back, nor gave me the reports I needed. Several times, I've had someone brush me off with a "Yes, ma'am, it's been sent just now to your email address." It wasn't. I wouldn't request this paperwork unless I really needed it, but after over a half dozen tries, one decides Gwinnett Place Honda is the absolute last place to visit for servicing. This was quite a disappointment because the service work was done in absolute record time, and was by far the quickest I've ever experienced, but that is NOT enough to keep me coming back if I can't get a simple piece of paper telling me what the issue was with my car. More
by shams92
Employees Worked With
Jeff Hawes
December 21, 2015
Excellent Customer Service I purchased my 2013 Chevy at Gwinnett Place Honda. The salesperson Mike Pham is an amazing employee, knowing how to deal with customers by identify I purchased my 2013 Chevy at Gwinnett Place Honda. The salesperson Mike Pham is an amazing employee, knowing how to deal with customers by identifying and fulfilling their needs. Through my purchase experience, I understood that Gwinnett Place Honda is offering an outstanding customer service and Mike Pham has been reflecting that. He really made me feel confident! No stress at all. I can't hesitate to recommend Gwinnett Place Honda to others. More
by kab2015
Employees Worked With
Mike Pham
December 19, 2015
Worst New Car Purchasing Experience I purchased my 2015 Honda CRV at Gwinnett Place Honda through Kay Chae and I can honestly say this is the worst car purchasing experience to this day. I purchased my 2015 Honda CRV at Gwinnett Place Honda through Kay Chae and I can honestly say this is the worst car purchasing experience to this day. Initially, Kay Chae was attentive and helpful to my inquiry, but quickly became combative and demeaning after experiencing some delays with documents that were needed to complete the sale. Due to personal reasons, I informed Kay Chae (on 11/3) that there would be some delay before I could get her the documents/driver's license needed to complete the sale. I notified her that it would be at least another week before the local DMV would issue my license. She contacted me a couple days later to express her frustrations and how because of the delay, it had caused her inconvenience. She was very rude, demanding, and insensitive to my situation. This kind of customer service and attention is not what I expect from a professional sales person. I hope my personal testimonial will be valuable to future Gwinnett Place Honda customers. More
by CRVdeserve
Employees Worked With
Kay Chae
December 07, 2015
Great customer service I have had my Honda serviced at Gwinnett place Honda since I bought it from them. The customer service has always been great. My car is making a grind I have had my Honda serviced at Gwinnett place Honda since I bought it from them. The customer service has always been great. My car is making a grinding sound every once in a while, the service department has not found the cause of it yet, but the experience is always great with Gwinnett place Honda. I had had my other truck serviced by a different dealer in by gwinnett place mall and it is about as bad as you can get. SO the fact that we still have not found the problem , and I am still leaving a good review should tell you something. More
by hep038
Employees Worked With
Steven Shoemake
December 05, 2015
Great Customer Service compared to other dealers I was shopping for an economical SUV/Crossover/Wagon and shopped around for a couple of months. I visited other dealers but no one came close to the g I was shopping for an economical SUV/Crossover/Wagon and shopped around for a couple of months. I visited other dealers but no one came close to the great customer service provided by Michael Heng at Gwinnett Honda Place. He was straight forward, honest, and always trying to accommodate my needs. He never tried to push any sales that did not fit my needs or interested me. I highly recommend his services. I knew what I wanted before I entered Honda and ended up purchasing a 2015 Honda CR-V with Navigation and heated seats :-) Exactly what I was looking for with a good price. More
by fercosta2004
Employees Worked With
Michael Heng
