Gwinnett Place Honda

Timely & Efficient Regular service visit that was timely and efficient. Courteous & conscientious from the time I entered until the time I left... service workers got t Regular service visit that was timely and efficient. Courteous & conscientious from the time I entered until the time I left... service workers got the job done AND I did NOT have to go back to the service station to let the service workers and manager know that my tires weren’t rotated even though I paid for that service and then get an asinine response as to why they were forgotten (guess they thought I wouldn’t know bc I’m a woman) like they did in Snellville! All in all, we will be back. Thank you More

Good experience for a first time vehicle purchase Sales associate offered a reasonable price for the 2018 Civic Coupe LX-P. Sales and finance were cordial and professional. Would recommend to another Sales associate offered a reasonable price for the 2018 Civic Coupe LX-P. Sales and finance were cordial and professional. Would recommend to another interested party looking for a Honda vehicle More

Rude manager Spoke to the manager over the phone. He don’t know how to talk to customers. He was so aggressive and awful. He was literally mad at me. Mad for what? Spoke to the manager over the phone. He don’t know how to talk to customers. He was so aggressive and awful. He was literally mad at me. Mad for what? I called and ask for price. And told me I got price from other place so if he can help me getting good deal. And he was mad and talk so aggressively. More

PERFECT SERVICE-TREVIN (SERVICE ADVISOR) I VISITED ON SATURDAY 07/07/18 HE WAS SHOWED PERFECT SERVICE FOR CLIENT. I WILL VISIT AGAIN THIS DEALERSHIP.HOPE TO SEE YOU THIS GUY. THANK YOU! YO I VISITED ON SATURDAY 07/07/18 HE WAS SHOWED PERFECT SERVICE FOR CLIENT. I WILL VISIT AGAIN THIS DEALERSHIP.HOPE TO SEE YOU THIS GUY. THANK YOU! YONGWOO KIM More

Excellent Customer service Zac Blanchard is really very good sales person. he has very good knowledge about whatever he represent and selling. Chris also are very good sales per Zac Blanchard is really very good sales person. he has very good knowledge about whatever he represent and selling. Chris also are very good sales person, in the absence of Zac, he makes purchase smooth and easy. More

Horrible experience-Feeling bullied & disrespected This is my 3rd brand new car buying experience and the worst of all buying experience of all things and all times! The sales rep seemed to communicat This is my 3rd brand new car buying experience and the worst of all buying experience of all things and all times! The sales rep seemed to communicate well at first explaining the features of the car to certain level, but as soon as I let him know I am "compare shopping" other cars/makers/models as well, he turned pushy and angry with me to the point that I had to stop the communication. As a customer, I have a right to ask questions especially the worksheet price does not match the window sticker price or the Honda website price. This dealership adds some things to the car that I don't need and it turned out they add this "dealer package" to ALL the cars there. The individual prices for all these items are not accurate, either. The explanation from the 'manager level' was the shipping cost (of $35 for a single tray) and labor cost (for wheel locks) and they inflate the window tinting price by $100. Really? The way these sales rep as well as the manager here is truly impressive in a way they really do not know anything about customer relations....or business 101. Dealing with these people made me wonder if they really don't have any clue on how to do the business, or they simply don't care. There was minimum or no evidence these sales reps were trained in communication skills. The other sales rep whose name is not listed below turned aggressive in his demeanor and visibly offended when I expressed I didn't care for a feature on the car. He was very rude throughout the conversation and when he raised his voice with "LADY!!!", I simply left him and called for a manager. The manager on the phone identified himself by his first name, but refused to give out his last name even after I asked him 3 times. Basically he sided with his sales rep and he basically justified the attitude of the sales rep by telling me the same thing. It doesn't really matter what you say, it's HOW you say it. From the sales rep to all the way to the "manager of the manager" (as he called himself on the phone) appeared to be bullies who only care about justifying their lack of courtesy and lack of fair business sense. I ended up walking out of this awful place without buying a car...feeling really disrespected as a person. I went online and found the identical car without all the useless add-ons that I don't need at a much lower price. What a day and night experience it has been. This other dealership made it so much easier for me that I didn't have to waist any time at all and the communication was so easy. I felt like I was a human again. I went online and could see Gwinnett Place Honda still has the same cars in stock as part of their inventory. Nobody has bought any of them yet. I don't have to wonder why the cars are not sold yet. It's not the car that is lacking quality, it's the people at this place that drive buyers away. I am not surprised to read other reviews of similar nature: ....was treated poorly.....dishonest tactics....etc. Not surprised at all...!!! More

Perfect car buying experience. Dustin is the man you need to go and see if you are in need of a new car. As an ex-car salesperson, I know how much of frustration a car buying proces Dustin is the man you need to go and see if you are in need of a new car. As an ex-car salesperson, I know how much of frustration a car buying process could be. But before I even told Dustin that I sold cars before, he was on point. He never gave me pressure, but all he had showed me was honesty and genuine care. Thx Dustin. Finance guy Chad is also a cool guy. I was out of the finance in 15 mins. More