Gwinnett Place Nissan

Gwinnett Place Nissan responded

We're thrilled to hear you had a great service experience! Thank you for taking the time to leave a review, especially mentioning Navi Khan. It means a lot to our team to know Navi was knowledgeable, attentive, and prioritized your satisfaction. At Gwinnett Place Nissan, we strive to make every service visit as smooth and positive as possible. Navi's dedication to customer care is truly appreciated, and we'll be sure to pass on your kind words! We look forward to seeing you again soon!

Gwinnett Place Nissan responded

Thank you for taking the time to leave such a kind review! We're thrilled to hear that William Rue provided you with outstanding service and ensured you were well taken care of throughout your visit. At Gwinnett Place Nissan, we believe in prioritizing customer satisfaction and keeping you informed. It sounds like William embodied those values perfectly. His dedication to clear communication and personalized service, including calling you twice with updates, is truly commendable. We're lucky to have him on our team! We appreciate you recognizing William's efforts, and we're glad your experience at Gwinnett Place Nissan was positive. Please don't hesitate to ask for William by name if you return for future service needs. In the meantime, if you have any questions about the service performed on your vehicle, please reach out to us!

Gwinnett Place Nissan responded

Thank you for taking the time to leave such a fantastic review – we're thrilled to hear about your positive experience at Gwinnett Place Nissan! We pride ourselves on having exceptional service advisors like Price Moore on our team. It sounds like he truly listened to your concerns about your Maxima Platinum, explained everything in clear language, and prioritized your needs and budget when making repair recommendations. We appreciate you acknowledging that he wasn't pushy and respected your financial limitations. At Gwinnett Place Nissan, we believe in building trust with our customers and providing transparent communication. Price's dedication to those values is what sets him apart! We're glad you'll be back to see us for future service needs. Please don't hesitate to ask for Price by name when you schedule your next appointment. In the meantime, if you have any questions about your recent repairs or your Maxima Platinum, please reach out to us!

Gwinnett Place Nissan responded

Thank you for taking the time to leave such a fantastic review! We strive to create a welcoming and informative environment for our customers, and we're delighted to hear we achieved that for you. Our team is passionate about vehicles and committed to providing exceptional service, so it's wonderful to know they were able to assist you effectively. Please don't hesitate to reach out if you have any questions in the future, or if there's anything we can do to help you enjoy your vehicle to the fullest!

Gwinnett Place Nissan responded

Thank you for the fantastic review! We're so glad Diamond was able to diagnose and fix the issue with your son's Nissan Altima quickly. It sounds like getting those locks working made all the difference in getting the car shipped to Italy for your son. We understand how important it is for military families to have their vehicles with them when stationed overseas, and we're happy to have played a small part in making that happen. Thanks again for choosing Gwinnett Place Nissan, and for your service!

Gwinnett Place Nissan responded

Thank you for your review, Greg. We appreciate you letting us know about your experience. We're glad you were satisfied with the service itself, but we understand 3.5 hours is a long wait time for an inspection and brake job, especially when it was previously scheduled. We apologize for any inconvenience this caused. At Gwinnett Place Nissan, we strive to provide efficient service while maintaining high quality standards. We'd like to learn more about your specific experience to see if there are any improvements we can make to our scheduling and communication processes. If you're comfortable sharing more details, you can contact Chris Tomlinson at 470-607-0936. He'd be happy to discuss your experience further and ensure any concerns are addressed. Thank you again for your feedback. It helps us identify areas for improvement and continue to deliver exceptional service.

Gwinnett Place Nissan responded

Hi there, Thank you for your review. We are happy to hear that our team provided you with professional and courteous service. Please visit us again for all of your vehicle needs.

Gwinnett Place Nissan responded

Hi David, Thank you for your review. We are happy to hear that our team provided you with quick service. We apologize for your tire pressure issues. Please visit us again for all of your vehicle needs.