Haasz Automall - Service Center

Slow.. mediocrity would be an improvement I bought my vehicle here and with some reluctance due to having brought a previous car for service here, was told of a warranty on my vehicle if I had I bought my vehicle here and with some reluctance due to having brought a previous car for service here, was told of a warranty on my vehicle if I had the maintenance performed at Haasz. Well, it is only an oil change, I thought. My prior experience does taint my opinion. At that time, a relatively simple task was turned into a major expense filled with an estimate of unnecessary repairs. Clearly I did not allow the work. Watch what you pre-approve when they ask for permission to do the work at the initial estimate. What I found at that time was the $500 I authorized for repair was used up with a diagnostic. Yes! ...But I digress,....back to "only an oil change". Two hours later, my car was done! HahaHaasz. Yes again! So much for trying to earn my business. They more or less kidnapped it. Well, the oil change did get done at least. I made sure to check the car after however. The cost was a bit more than most, but I am under warranty, and those programs are even more absurd, so 1 star compared to the half star value those provide. I will go back for the next scheduled oil change. I will bring plenty to do! I hope I don't actually ever have to use this warranty however. My experience with anything much more complex than maintenance leads to quite questionable results. I really wish there was something good to say about this service dept! Um, they provide a relatively pleasant waiting area! (Get comfortable) More

We have bought both our vehicles here and have all our servi Very friendly helpful service. Geno is always there to answer all my questions regarding my truck or car. Highly recommend Geno for any future purchas Very friendly helpful service. Geno is always there to answer all my questions regarding my truck or car. Highly recommend Geno for any future purchase. More

More than just a outstanding service department Sevice Dept Lassion Bill Plumley and Service Mgr Kim Rafferty are the best. My daugher who has a 2009 Jeep that was excellently serviced at Haasz sinc Sevice Dept Lassion Bill Plumley and Service Mgr Kim Rafferty are the best. My daugher who has a 2009 Jeep that was excellently serviced at Haasz since it was bought had gone out to Boulder, Colorado for 2 years of graduate school and now lives & works in Moab,Utah. She has kept up her oil changes and service commitments with her Jeep at Chrysler / Jeep dealerships in her area. We had a very unusual cirmcumstance develop with one of dealership service departments in which Bill and Kim helped us resolve the issue at hand. This is not the first time the Haasz Service dept has assisted us with work to be done far away and we value that as high as the excellent job they do at the Ravenna and Dalton locations. That's another benefit and value that Haasz brings to the market. They sincerely care about their customers and will advocate them within the Chrysler network when the occassion arises. More

Haasz Automall saves the day again and again Hats off to Ken Ruffier of the sales dept and formally of the service dept and parts manager Bob Rhodes. My daughter who now lives in Utah was on a ca Hats off to Ken Ruffier of the sales dept and formally of the service dept and parts manager Bob Rhodes. My daughter who now lives in Utah was on a camping trip in Colorado and got a flat tire on her 2009 Jeep bought & serviced thru Haasz. Her McGard lug lock key for a very strange reason did not work to release her spare. She got it towed to a service shop in Boulder,Colorado but they did not have the tools or master key to release. They wanted to drill into the lock lugs at $ 100 a lug . Luckily my daughter had taken pictures of the lug, malfunction key and her McGard Registration card. After a phone call to Kenny and bringing that information to him, he directed me to Bob Rhodes who called McGard and was able to get a replacement key next day'd to the shope in Boulder,Colorado where the Jeep is and we avoided a very costly procedure. I fully thank Kenny and Bob whom are of the 5 Star Culture of staff and people of Haaszauto Mall and why I have been an advocating cusotmer of their's since they opened in 2006. Just the typical value add service that comes with dealling with Haaszautomall in Ravenna and Dalton. Chas Lauria Hudson,Ohio More

Computer Reflash for Jeep Grand Cherokee My 2013 JGC had tow wiring from factory. However, my trailer had no working lights. I took my Jeep to the company we purchased the trailer from. They My 2013 JGC had tow wiring from factory. However, my trailer had no working lights. I took my Jeep to the company we purchased the trailer from. They did a free quick check and said it has some power and that the Jeep needs a computer reflash to turn on the tow wiring harness. I called around and did tons of research about this issue. Haasz Auto Mall got me right in, 2 days later. They couldn’t promise this would be the problem but I agreed to do it anyways. Bill from the service department was wonderful. He looked up everything about my Jeep through the VIN number and looked over things. A short time later out came Stephan and said my Jeep was ready. I asked how it went. He replied, you will have working lights. I hugged him and said we shall see. I came home and immediately plugged in the trailer. We had lights. Thank you guys for being honest and making things “brighter!” More

Great service department Made an appointment same day at 1:30 . I met with service advisor Geoff Baldwin he took my Jeep Grand Cherokee right in for factory trailer hitch prog Made an appointment same day at 1:30 . I met with service advisor Geoff Baldwin he took my Jeep Grand Cherokee right in for factory trailer hitch programming. I was out less than 1 hour for a great price. More

GREAT Checked in at about 10:20 a.m. and was greeted almost immediately. Spoke with Service advisor Geoff Baldwin/1200-W- and advised had a 10:30 a.m. app Checked in at about 10:20 a.m. and was greeted almost immediately. Spoke with Service advisor Geoff Baldwin/1200-W- and advised had a 10:30 a.m. appointment for 5,000 mile service and tire rotation. The service was to my satisfaction in about an hour. More

Service call Maintenance group was great to work with. Got me in and out quickly and I was able to do it on my lunch hour which was great Maintenance group was great to work with. Got me in and out quickly and I was able to do it on my lunch hour which was great More

Service was great I was impressed with the service department. The fixed my car very quickly. They informed me every step of the way. Was fixed before estimated time I was impressed with the service department. The fixed my car very quickly. They informed me every step of the way. Was fixed before estimated time. More

Oil Change I dropped my car off at 12pm for a scheduled oil change. I got an update at 3pm that it was in “working status” and heard no more. It will be 24 hours I dropped my car off at 12pm for a scheduled oil change. I got an update at 3pm that it was in “working status” and heard no more. It will be 24 hours when they open today when I dropped my car off. 24 hours for an oil change? Big oof. More