Habberstad Mini

Maureen was absolutely great. Very knowledgeable, very helpful and, it would seem, very adept at the psychology necessary to be a good salesperson. I was very impressed. My wife and I went there to learn helpful and, it would seem, very adept at the psychology necessary to be a good salesperson. I was very impressed. My wife and I went there to learn more about Mini-Coopers and she not only informed us, she sold us one! It was a great transaction, which is why I rated her [and Habberstad] so highly. THAN SAID, i'm not happy w/ having to do the below. i know you want to build a data base but i find this obtrusive. [a simple email response should have sufficed.] i'll do this only because i want to make sure Maureen gets the recognition she deserves. Registration BEFORE YOU SUBMIT: Please add "support@dealerrater.com" to your contact list to ensure our verification email makes it to your inbox. A valid email address is required, please make sure the one you provide is active. etc. etc. .....this is obnoxious. More

I had a wonderful experience with this dealership. What a wonderful surprise to have a manicurist available while I waited for my service to be completed! It is a great idea and all who were there at the a wonderful surprise to have a manicurist available while I waited for my service to be completed! It is a great idea and all who were there at the same time I was, all took advantage of this service and apprectiated it greatly! More

This is my first time getting my own car and I can say that I have been nothing but completely satisfied, even impressed with Habberstad Mini Cooper. I began this process less than a week ago when I sched that I have been nothing but completely satisfied, even impressed with Habberstad Mini Cooper. I began this process less than a week ago when I scheduled to sit down with a sales representative to discuss a new Mini Cooper S. To my content, I was greeted by George who seemed to be right around my age range. After discussing what features I was looking for and how I was looking to handle the financial side of things, George was more than accommodating in showing me which vehicles they had in stock that fit my criteria and immediately offered me a test drive in a manual model. Considering I haven't driven stick very much in the past, I was pretty rusty in the beginning, but George was extremely patient and relaxed as I got the swing of it. After I took the car around a great little neighborhood, he jumped into the driver seat and showed me how the car really handled when driven by someone with more experience. Needless to say I had a blast and immediately expressed interest in getting a Mini Cooper. So here I am 5 days later waiting for all of the paperwork to go through and hopefully by Tuesday I will be driving a great little Chili Red Mini Cooper S. Either way, the customer service and help so far has been nothing short of brilliant. I highly recommend Habberstad! More

Issue #1: Since I live far from the dealership and work teacher's hours, I am extremely inconvenienced and frustrated by the restrictive 7 AM-11 AM loaner car policy. A few weeks ago I had a problem and w teacher's hours, I am extremely inconvenienced and frustrated by the restrictive 7 AM-11 AM loaner car policy. A few weeks ago I had a problem and when I called was told I needed to schedule a Saturday appointment, since there are no afternoon hours when I can get a loaner car. When I went on Saturday, after waiting over an hour I was told the problem could not be diagnosed on a Saturday (WHY NOT???) and that I couldn't leave the car since there is no loaner car on weekends. The round trip from my home is about an hour and a half. Two weeks later, after arranging time off from work (which was very difficult at this time of year), I was finally able to bring the car in early in the day and get the problem looked at. The issue concerned warning lights on the display. After I left the dealership, one of the warnings continued to come on every time I start the car, even though I was told this wouldn't happen, but I am not able just to drop in to have it looked at again, so I am living with it. Since the same warning came on when I drove the loaner car, I assume this is "normal" but if that is the case, maybe I needn't have gone through all of the above. Issue #2: I was informed at my earlier service visit that my warranty will expire before 36 months. The explanation was not satisfactory and I really need to speak to a manager. I can't understand how a 36 month warranty can "shrink" after the car is sold. The service person, while sympathetic, couldn't give me a real reason that made sense to me. Nothing was said at the time of sale about a reduced warranty period. I am beginning to regret that I bought a car from Habberstadt since service is so difficult to schedule and I seem to be coming back for similar issues over and over. I appreciate the free service now, but if I continue to have to bring the car in for what appear to be relatively minor problems over and over again, and have to pay for everything at Habberstadt rates, I will not be a happy Mini owner. More

The dealership was very business like everything moved fast and easy. Maureen Hirsch gave us a complete tutorial of the car and set up the blue tooth. Donna was also great to deal with. My daugther is inl fast and easy. Maureen Hirsch gave us a complete tutorial of the car and set up the blue tooth. Donna was also great to deal with. My daugther is inlove with the car. More

Habberstat simply got it right. George our motoring advisor took care of everything from our trade in to finding the right mini for us.No need to look anywhere else we already did the leg work. advisor took care of everything from our trade in to finding the right mini for us.No need to look anywhere else we already did the leg work. More

Third Mini from this dealership. Every visit (service and sales)I am treated like a family member and they remember my name and always say Hi, even if I'm there for someone else. Jackie and Matthew in s and sales)I am treated like a family member and they remember my name and always say Hi, even if I'm there for someone else. Jackie and Matthew in service are great and friendly. Maureen is the best. More

When we first went to the showroom, all of the "MINI" sales people were busy, but Mr. Wahl (who I don't think normally takes care of MINI customers)saw us waiting around and asked if he could help "MINI" sales people were busy, but Mr. Wahl (who I don't think normally takes care of MINI customers)saw us waiting around and asked if he could help. We were very grateful for that. Long story short, he took us on a test drive, answered all of our questions and then wrote up our order since we'd made our decision.He was really quite knowledgeable about the MINI and he made ordering one a painless experience. The car was delivered exactly when he said it would be -- perhaps even a little early. Because of our work schedules, we couldn't pick it up until it was close to when he would normally have gone home. Nevetheless, he was very patient and thorough in explaining all of the features of the car and in answering our questions. He followed-up with a call the following day to make sure that there were no problems. Although it's a "hike" to this dealer -- we live an hour away in rush hour traffic -- I'd say it was worth it. The car is really great so far and the purchase and delivery experiences were first rate. More

The service was great. Maureen is an excellent sales person. She gave us the space we needed to talk and make decisions she was very patient, not pushy, very knowledgeable on ALL aspects of the car. She person. She gave us the space we needed to talk and make decisions she was very patient, not pushy, very knowledgeable on ALL aspects of the car. She gets 5 stars from us. Others in the dealership were helpful and polite. Unfortunately the car we leased had a manufactured part that was damaged and on our way home we encountered a problem. We ended up having to come back, bring the car to the service dept. getting a loaner car, waiting a couple of days, then we had to come back... wasn't terrible but was a bad start. The car drove great after that. We had it for 2 days, and unfortunately on the second day was in a bad accident (old man didn't stop at a stop sign) so now we need to see what will happen and I guess will really put Habberstad to the test. Of curse it's nothing to do with their service but moving forward there will be things to 'deal with' between the leasing company and insurance...if the car is 'totaled' we will need a new car for the duration of the lease. More

I have always loved the mini coopers when they came out. I rented a car from enterprise on 24th street in Manhattan. I was thrilled to have a choice between the minicooper and some other ugly car that I wou I rented a car from enterprise on 24th street in Manhattan. I was thrilled to have a choice between the minicooper and some other ugly car that I would have refused if it was the only one left at the rental store. It was a red cooper. The size is perfect, it parks well in the city were parking spots are scares and it drives beautifully. The first day that I drove it to work, someone at the parking lot commented - "Great Car." I said I know but failed to tell him that I rented it because I knew even before then that I wanted one. That night drivingg home from work, I told my mother to research it and to my luck your dealerships had deals going on. I live in Manhattan but I chose the Haberstad MINI because because they responded to my email immediately and call me to make an appointment right away. My initial appointment was with Gus but he was not there when I visited. I was very happy to have landed George because he was perfect. I ended up leasing the car because it was the best choice for me and he had explained every other choice so thoroughly. I really appreciated how he was determined to make sure I get the car because he understood my situation and the urgency of the vehicle. So, in short, I had the perfect salesman and I will recommend your dealership any time to anyone. Also, the rest of the team helped execute my deal quickly and thoroughly. So, I am pleased because I know if I go there and George is not there I feel at easy dealing with the rest of the Habberstad team. I love my car choice... linah More