Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hagerstown Ford
Hagerstown, MD
876 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
876 Reviews of Hagerstown Ford
October 21, 2016
Extremely helpful! Amazing customer service! I bought a F150 sport and was extremely happy with the deal I got. Everyone was so nice and helpful. I love my truck and co Amazing customer service! I bought a F150 sport and was extremely happy with the deal I got. Everyone was so nice and helpful. I love my truck and couldn't be happier with the help I got. More
by tigga1437
Employees Worked With
Doug Taylor
October 18, 2016
3rd vehicle from ford 1st new! I felt it was time for something new and I had heard about Ian getting some friends great deals! So I contacted Ian via Facebook and headed into ford I felt it was time for something new and I had heard about Ian getting some friends great deals! So I contacted Ian via Facebook and headed into ford for some test drives. I again went to the used lot but with my negative equity in my prior vehicle Ian suggested buying a new vehicle to get a lower interest rate and more money off through discounts and rebates. Ian was exactly right and he is the man you want to go see for your next car truck or suv! He made it very easy and was the fastest car buying experience I have ever had! Not to mention Mike Branson always makes the paper easy! Straight to the point no beating around the bush! The guy does an amazing job! More
by dalton.herbert.3
Employees Worked With
Mike Branson, Ian Miller
October 17, 2016
HAPPY HAPPY HAPPY Excellent customer service. I bought a F250 and was more than pleased with the price. I also received more than I expected for my trade in vehicle. Excellent customer service. I bought a F250 and was more than pleased with the price. I also received more than I expected for my trade in vehicle. From start to finish I was Driving home in my new vehicle in four hours. I will recommend Massey Hagerstown Ford to anyone needing a new vehicle. More
by steve hossack
Employees Worked With
Martin Guzman , Andy Brewer
October 17, 2016
F-150 FX4 Ran into a former student one night after I was in a total loss collision. Ian told me he worked at Hagerstown Ford so I had to go check it out. I w Ran into a former student one night after I was in a total loss collision. Ian told me he worked at Hagerstown Ford so I had to go check it out. I was very happy with my car buying experience! More
by mwadel77
Employees Worked With
Smittie Smith, Ian Miller, Doug Diamond
October 15, 2016
Most enjoyable time at a dealership Andy made it very easy and no pressure what so ever. I left with a great deal and great car! Highly recommended to anyone purchasing a vehicle Andy made it very easy and no pressure what so ever. I left with a great deal and great car! Highly recommended to anyone purchasing a vehicle More
by Tabithac123
Employees Worked With
Smittie Smith, Andy Brewer, Doug Diamond
October 15, 2016
Doug Taylor - Purchase of New Ford Focus After spending several days and long hours researching for a new vehicle I found Doug Taylor and Hagerstown Ford to be the best of the best. Mr Taylor After spending several days and long hours researching for a new vehicle I found Doug Taylor and Hagerstown Ford to be the best of the best. Mr Taylor spent hours answering questions, making helpful suggestions and offering information that I forgot to ask or never thought to ask (very knowledgeable in all areas). He showed great patience and respect during this process. I know it was a very long day for Mr Taylor and I want to thank him and let him know how much I appreciate his effort to make this a successful day for me. I found a great vehicle within the budget I wanted. I love my new car and would recommend him and the dealership to any of my friends and family. The supporting staff was very friendly and helpful too. Would also like to thank them. It was an awesome day. Thank you for a great day. J Lundberg More
by Happy
Employees Worked With
Doug Taylor
October 14, 2016
New F150 Mike Reid found the F150 that I was looking for in my price range. Mike went over ever detail on the F150. Mike walked us through the entire process. Mike Reid found the F150 that I was looking for in my price range. Mike went over ever detail on the F150. Mike walked us through the entire process. The entire sales team was excellent. Everyone that walked by welcomed us to Hagerstown Ford and congratulated us on the new F150. Doug the finance guy explain everything through the finance process. Eric Carper came and thanked us for our business. More
by R Mason
Employees Worked With
Eric Carper, Mike Reid, Doug Diamond
October 14, 2016
Great sales associate I bought a new Ford F150 from Hagerstown Ford about a month ago and I can't say enough about my sales associate. Kiyanna has helped with every aspect I bought a new Ford F150 from Hagerstown Ford about a month ago and I can't say enough about my sales associate. Kiyanna has helped with every aspect of my purchase and even answered my texts on her day off to help me with some questions I had. She is a very dedicated person and wants the best for her customers. They had a huge selection and the pricing is also very good. This is my forth purchase for Hagerstown Ford since 1999. More
by J dILL
Employees Worked With
Kiyanna Bynum
October 13, 2016
Awesome !Mike reid did awesom job! I really appreciate it !The car is a very good car ,like my assistant,brings great convenience to my life.I love ford. !Mike reid did awesom job! I really appreciate it !The car is a very good car ,like my assistant,brings great convenience to my life.I love ford. More
by lily
Employees Worked With
Mike Reid did awesome job! I really appreciate!, Mike Reid
October 13, 2016
Ford Fusion 2017 My husband & I recently bought a 2017 Ford Fusion with Ryan Harbaugh as our salesman. He went above & beyond to help us get the best deal. We recently My husband & I recently bought a 2017 Ford Fusion with Ryan Harbaugh as our salesman. He went above & beyond to help us get the best deal. We recently went back to purchase all weather floor mats for the Fusion . Ryan assisted us finding the Parts dept. & then installed the new mats in our Fusion. We would recommend Hagerstown Ford & Ryan Harbaugh to any & all friends or relatives. More
by Joan and Jim
Employees Worked With
Another salesman Martine was also involved in our purchase. , Ryan Harbaugh
