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Hagerstown Ford
Hagerstown, MD
869 Reviews
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869 Reviews of Hagerstown Ford
March 09, 2012
Back in June of 2011, we bought a yellow ford fiesta from Chris Mongold. He was a very friendly and encouraging guy. He helped us all the way and answered all of our questions with no hesitants. I would reco Chris Mongold. He was a very friendly and encouraging guy. He helped us all the way and answered all of our questions with no hesitants. I would recommend Chris to everyone looking forward to purchase a vehicle at Hagerstown Ford... More
by Praphawadee
Employees Worked With
Chris Mongold
Helpful February 22, 2012
Bought a used Kia on Saturday. They where very busy and I had a several hour wait to sign my paperwork. The manager bought pizza for all of the customers waiting to sign the final paperwork. Probably 10 I had a several hour wait to sign my paperwork. The manager bought pizza for all of the customers waiting to sign the final paperwork. Probably 10 people waiting after they were closed. I thought this was very thoughtful. I loved the way Charlie treated us through the whole time we were there. Great place to buy a car. More
by rmelvin123
Employees Worked With
3
February 12, 2012
Tried many Ford Dealerships closer to our home to find the vehicle we wanted to purchase with no luck. We found the 2011 Ford Fusion with everything we wanted at an incredible price. Within just minutes the vehicle we wanted to purchase with no luck. We found the 2011 Ford Fusion with everything we wanted at an incredible price. Within just minutes of requesting information of the Fusion we were contacted and got the process moving for the purchase. Two days later we drove 1 1/2 hours to pick up the car. We were in and out with our new vehicle very quick with no problems. Was the easiest purchase we ever made. All of the staff at Hagerstown Ford was amazing especially Justin Mooney. What a great salesman! We will be back next time we are in the market for a new vehicle. Thank you for a great car buying experience!!! Have already recommended to several people! You guys are great! More
by mounties1993
Employees Worked With
Justin Mooney
January 28, 2012
Our company has required multiple service visits over the past year. Each time we have had service here, they have provided more than requested at a lesser price than originally quoted. They are breaking t past year. Each time we have had service here, they have provided more than requested at a lesser price than originally quoted. They are breaking the mold for the generally accepted expectation of dealerships that overcharge and over diagnose to meet their bottom line during these tough times. For as long as we're in business and Hagerstown Ford is selling and servicing trucks, we will use them exclusively. Marty Johnson, President Fairway Home Services, Inc More
by johnsontata5
Employees Worked With
Brian
January 21, 2012
Great company to work with and Chuck Wade is a great salesman and very attentive to customer needs. I would recommend Hagerstown Ford and Chuck Wade to anyone interested in a new or used vehicle. salesman and very attentive to customer needs. I would recommend Hagerstown Ford and Chuck Wade to anyone interested in a new or used vehicle. More
by dmaas
Employees Worked With
Chuck Wade, Chuck Wade
January 19, 2012
I BROUGHT MY 2011 F-150 ECO-BOOST IN FOR AN ENGINE PROBLEM THAT OCCURED WHILE ON A TRIP. HAGERSTOWN FORD FIXED THE PROBLEM BUT SINCE THEN MY GAS MILEAGE HAS GONE DOWN THE TUBES!!!! MY 3.5 IS RATED AT PROBLEM THAT OCCURED WHILE ON A TRIP. HAGERSTOWN FORD FIXED THE PROBLEM BUT SINCE THEN MY GAS MILEAGE HAS GONE DOWN THE TUBES!!!! MY 3.5 IS RATED AT 15MPG-21MPG!! I'M HAVING A HARD TIME JUST TRYING TO MANTAINING 15MPG. IF I DON'T BABY THE TRUCK I CAN'T QUITE GET 15MPG!!! I WAS TOLD BY TWO DIFFERENT SERVICE PEOPLE THAT I COULD NOT GO BY THE DIGITAL READOUT ON MY DASH!!! SO MY QUESTION WAS WHY DOES FORD PUT DIGITAL READOUT ON A VEHICLE IF YOU CAN'T GO BY WHAT IT SAYS? BESIDES THAT WHEN I GOT THE TRUCK NEW THE(MILES TO EMPTY DISPLAY) READ 400+ WHEN I FILLED IT UP NOW IT WILL ONLY READ 300+ WHEN FULL!!!!! I MIGHT ADD THAT THIS IS THE FIRST FORD I EVER BOUGHT !! I ALWAYS BOUGHT GM BEFORE AND I THOUGHT I WOULD GIVE FORD A TRY. NEEDLESS TO SAY IF THIS IS WHAT I CAN EXPECT IT'S NOT DOING A VERY GOOD JOB OF INSURING I WILL EVER BUY ANOTHER FORD. More
by STIKWITHGM
Employees Worked With
TECHNICIAN &ASSISTANT SERVICE MANAGER
January 16, 2012
Over all good experience. We had a problem with our car, but they stood up and fixed it. It's always a great feeling when you know someone will stand by their product after the sale is done. Some places hon but they stood up and fixed it. It's always a great feeling when you know someone will stand by their product after the sale is done. Some places honesty and customer care still mean something! Great job guys! Thank you, M,miller More
by M,miller
Employees Worked With
Rick kelly, Rick Kelly, Tim Rowe
December 21, 2011
Truck had coolant loss,low power problem. Truck had Truck had coolant loss,low power problem. Truck had Egr/oil cooler replaced under warranty,but when I asked to have them look further in to the engin Truck had coolant loss,low power problem. Truck had Egr/oil cooler replaced under warranty,but when I asked to have them look further in to the engine,they refused. I still had a coolant loss problem,and I called them about it. I was told the truck might have been pushing some air out of the system because of the repairs. After calling them again/again about still loosing coolant,I myself tested the trucks coolant system pressure. I found the truck had blown head gaskets. When I called them up about what I found,they said your warranty ran out by time. Even though there was only 2,800 miles put on the truck from when they made the repairs. Also no more Fords will be here because since Hagerstown Ford fooled me around,and did not make the correct repairs the warranty ran out during this whole thing,and Ford was pretty nasty. No bail out for Ford because of screwing people. So $5000 of my own had to be paid to have the repairs made,and I did not have Hagerstown Ford do the work.DO NOT LET THEM WORK ON YOUR DIESEL EVER!!! You might get a good deal on a car/truck from the sales staff,but after the sale go somewhere else. Unless you have no need for the vehicle because of dropping it off so many times for service,and not having the repairs made correctly. I will never even window shop there,and I make sure I spread the word about my experiences. As you can see I am still warning people. Save your $$$ Please people tell about your dealings with Hagerstown Ford this is your chance. Good/bad this is the chance to have your voice heard. More
by steaminginpa
Employees Worked With
Chris Shidemantle service, Tim Rowe
September 21, 2011
I had a nice 99 Ford Ranger with 217,000 miles, until the second car waiting at a stop sign at the intersection, where I had right of way, decided to go around the car in front of them and run into me. I ha second car waiting at a stop sign at the intersection, where I had right of way, decided to go around the car in front of them and run into me. I had no idea what to do. I visited several car dealers looking for a new vehicle I was comfortable with. The Dodge guy drives a GM (not a good sign), the Toyota dealer, and product, was I have to admit, good, and I did test drive it. I went into one Ford dealer who I guess, decided by way I was dressed (from work), I could not afford anything. Then I went to Hagerstown Ford, and fortunately met Jack Harris. Again, I was coming home from work (holes in jeans and a little grime on me). That did not matter to Jack. He treats his customers with respect and friendliness no matter how they look, and understands the world we live in. He is low pressure, and up front with costs. No hidden expenses come up as the deal is being finalized. He is extremely organized, honest and friendly. And talk about knowing the product, guess he must read the books in his spare time. He did not hesitate or have to look anything up; the answers were on the spot and turned out extremely accurate. He looked for every advantage he could to help us, including rebates, availability and (because I work for an automotive supplier), employee discounts. Now as great a guy as Jack is, I also have to say that my experience and faith in other support staff at Hagerstown Ford (Sherry and Brian), was also fantastic. I am now the proud owner of a Ford F150 Super Cab XLT, with all the bells and whistles. And I feel much is owed to Jack for helping me see the value of this truck. As I said, I drove the Toyota, loved it. But then, after taking this F150 for a spin, there was no comparison. My family has typically gotten 200,000 to 300,000 miles or more out of Ford trucks, and been very satisfied with them. I have to say, my daughter and wife will be looking for new vehicles in the next few years, and we will be going straight to Hagerstown Ford, with Jack Harris's card in hand. Do yourself a favor if you are thinking of a new vehicle, go see this guy; he will become more of a friend than a car salesman. More
by rozansky
Employees Worked With
Jack Harris, Jack Harris
