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Hagerstown Honda
Hagerstown, MD
874 Reviews
Hagerstown Honda began operation in November 1990 and moved from our temporary location on Frederick Street to the I-70 Auto Mall in July of 1991. Many of our original 12 associates are still members of the Hagerstown Honda team as are many that joined our growing operation in the early 1990s. We are very proud that so many of our associates in all departments remain part of our organization.
In 1997, we added KIA vehicles to our product offerings and completed our new Honda building in 2000, which is twice the size of the new building completed in 1991. We have been very fortunate that many of our customers continue to buy their new and used vehicles from us year after year. We have grown to become one of the top Honda dealers nationwide and with over 3,000 customer deliveries each year, Hagerstown Honda is western Maryland's largest automotive dealer.
As we continue to grow and expand on our 15 acre complex, our goal is always to serve our customers' better. The internet has allowed our new customers to learn more about our service, our inventory and our commitment to customer satisfaction before they drive on the lot. The internet has also allowed our existing customers to make service appointments, purchase parts or just learn more about the exciting new products that come from Honda and KIA every year. We hope you will keep us on your shopping list when your transportation needs change and will always feel that you have a home at Hagerstown Honda/KIA.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 874 reviews
September 20, 2025
The automobile service technicians are always courteous and helpful in explaining what is being done to my car. It was in for routine oil change and tire rotation. Nate was my service technician, a proble and helpful in explaining what is being done to my car. It was in for routine oil change and tire rotation. Nate was my service technician, a problem was found that needed attention, and he sat down with me to explain exactly what the problem was and how long it would take for the job to be completed. I have always been pleased with the service received at Hagerstown Honda. More
by Honda
September 08, 2025
Very pleased with all work done on my vehicle. Everyone is nice, courteous and helpful Everyone is nice, courteous and helpful More
by kagfj
Employees Worked With
September 05, 2025
I brought my 2015 Honda Accord in for a 90K mileage maintenance check and to prepare the car for a long vacation trip. The diagnostic evaluation and resulting work were accomplished in a timely and th maintenance check and to prepare the car for a long vacation trip. The diagnostic evaluation and resulting work were accomplished in a timely and thorough manner giving me the confidence for the upcoming trip. This visit improved my confidence in Hagerstown Honda for future work. More
by jedyer3
Employees Worked With
Nate Janes
August 30, 2025
This service was to install 2 accessories on my 2026 CR-V. My vehicle was taken in on time and was finished sooner than I expected. It was seamless and I was on my way quickly. CR-V. My vehicle was taken in on time and was finished sooner than I expected. It was seamless and I was on my way quickly. More
by swideraj
August 29, 2025
Excellent timely friendly appropriate service. Met all of my needs and answered all of my questions Met all of my needs and answered all of my questions More
by mfyurekmd
August 17, 2025
I have bought 3 cars here. I always feel like my salespeople are honest and genuinely want to understand and accommodate my needs. The service team is friendly and knowledgea I always feel like my salespeople are honest and genuinely want to understand and accommodate my needs. The service team is friendly and knowledgeable. They do a great job and the wait is minimal compared to other dealerships. There are refreshments and a clean, enjoyable waiting area. You can even plug in your computer and use their wifi if you need to work while you wait. The rest rooms are always clean. More
by trinivargas731
August 07, 2025
Good experience . Wait time was minimal but feel like there is always up-selling going on. Wait time was minimal but feel like there is always up-selling going on. More
by kevin.hutchinson
Employees Worked With
July 20, 2025
The service department is wonderful. They are friendly, knowledgeable, and I can trust what they say. They are friendly, knowledgeable, and I can trust what they say. More
by mdofflemyer
July 12, 2025
Paul has been an excellent salesman to work with. He went above and beyond to help me getting used to a new car. However, dealing with getting the vehicle registered and my permanent license in plac He went above and beyond to help me getting used to a new car. However, dealing with getting the vehicle registered and my permanent license in place has been very frustrating and the delay far too long. More
by dglpennock
July 12, 2025
Everything about the buying process was smooth and easy. Paul was extremely knowledgeable about the vehicles and answered all of my questions. Paul was extremely knowledgeable about the vehicles and answered all of my questions. More
by lakearns13
