Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hagerstown Honda
Hagerstown, MD
810 Reviews
Hagerstown Honda began operation in November 1990 and moved from our temporary location on Frederick Street to the I-70 Auto Mall in July of 1991. Many of our original 12 associates are still members of the Hagerstown Honda team as are many that joined our growing operation in the early 1990s. We are very proud that so many of our associates in all departments remain part of our organization.
In 1997, we added KIA vehicles to our product offerings and completed our new Honda building in 2000, which is twice the size of the new building completed in 1991. We have been very fortunate that many of our customers continue to buy their new and used vehicles from us year after year. We have grown to become one of the top Honda dealers nationwide and with over 3,000 customer deliveries each year, Hagerstown Honda is western Maryland's largest automotive dealer.
As we continue to grow and expand on our 15 acre complex, our goal is always to serve our customers' better. The internet has allowed our new customers to learn more about our service, our inventory and our commitment to customer satisfaction before they drive on the lot. The internet has also allowed our existing customers to make service appointments, purchase parts or just learn more about the exciting new products that come from Honda and KIA every year. We hope you will keep us on your shopping list when your transportation needs change and will always feel that you have a home at Hagerstown Honda/KIA.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 810 reviews
December 27, 2023
Paul is exceptional! This is the second new Honda CRV we have purchased from him in six weeks. He is super courteous and very customer focused - He went out of his way This is the second new Honda CRV we have purchased from him in six weeks. He is super courteous and very customer focused - He went out of his way to ensure that everything was set up exactly the way we wanted in the car before we left. Additionally he is respectful, professional, personable and efficient! All of the folks that we have dealt with at this dealership have been super to work with! Even Chad Black - the Finance Manager! More
by bobparse
Helpful December 26, 2023
Great experience at Hagerstown Honda. Everyone was courteous and professional and I feel like I got a fair deal on a vehicle that I wanted. Everyone was courteous and professional and I feel like I got a fair deal on a vehicle that I wanted. More
by mcontrael
Employees Worked With
December 14, 2023
Respectful , productive, efficient and viable commercial relationships that achieved complete deal with HRV 2024 with the help of Paul knowledge and experience relationships that achieved complete deal with HRV 2024 with the help of Paul knowledge and experience More
by Rabie Khalil
December 14, 2023
Paul was very knowledgeable about the 2024 Pilot we purchase. He was very thorough in explaining the features of the vehicle. purchase. He was very thorough in explaining the features of the vehicle. More
by mccoycm84
December 09, 2023
Paul made the experience very pleasant, He was informative, personable and very helpful. He went out of his way to make sure we had the best treatment. It was one of the best experiences we have informative, personable and very helpful. He went out of his way to make sure we had the best treatment. It was one of the best experiences we have had buying a car. More
by JMITCHFAM
Employees Worked With
November 29, 2023
I can't say enough good things about this dealership. It was the first time we had been there. Paul is a very helpful & knowledgeable salesperson. Couldn't ask for a better person to deal with. The fi It was the first time we had been there. Paul is a very helpful & knowledgeable salesperson. Couldn't ask for a better person to deal with. The finance managers were wonderful. The process was so smooth & easy. Everyone there is very friendly & helpful. I would highly recommend this dealership to anyone. More
by northsideauto
November 28, 2023
Very good service and pleasant people to work with. They are very efficient and make sure your vehicle is in good working order They are very efficient and make sure your vehicle is in good working order More
by bgrankin
Employees Worked With
November 23, 2023
Excellent customer service. Friendly staff. Knowledgeable about their vehicles and parts line. Made us feel comfortable and not just another number. Above and beyond from Paul a Friendly staff. Knowledgeable about their vehicles and parts line. Made us feel comfortable and not just another number. Above and beyond from Paul and the team we worked with @ Hagerstown Honda. More
by Penn State
November 21, 2023
Very pleased with the professional experience we got. Paul was very personal and knew the vehicle very well. Paul was very personal and knew the vehicle very well. More
by nutmeg1204
November 21, 2023
Wouldn't buy, lease or service a vehicle anywhere else! The Staff are all friendly, knowledgeable and helpful. The Staff are all friendly, knowledgeable and helpful. More
by akprodj
