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Hagerstown Honda
Hagerstown, MD
873 Reviews
Hagerstown Honda began operation in November 1990 and moved from our temporary location on Frederick Street to the I-70 Auto Mall in July of 1991. Many of our original 12 associates are still members of the Hagerstown Honda team as are many that joined our growing operation in the early 1990s. We are very proud that so many of our associates in all departments remain part of our organization.
In 1997, we added KIA vehicles to our product offerings and completed our new Honda building in 2000, which is twice the size of the new building completed in 1991. We have been very fortunate that many of our customers continue to buy their new and used vehicles from us year after year. We have grown to become one of the top Honda dealers nationwide and with over 3,000 customer deliveries each year, Hagerstown Honda is western Maryland's largest automotive dealer.
As we continue to grow and expand on our 15 acre complex, our goal is always to serve our customers' better. The internet has allowed our new customers to learn more about our service, our inventory and our commitment to customer satisfaction before they drive on the lot. The internet has also allowed our existing customers to make service appointments, purchase parts or just learn more about the exciting new products that come from Honda and KIA every year. We hope you will keep us on your shopping list when your transportation needs change and will always feel that you have a home at Hagerstown Honda/KIA.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 52 service reviews
February 25, 2026
I purchased my Honda in Jan 2020. I have had it serviced at Hagerstown Honda every time. But, the last several times I truly have been disappointed. They advertise specials, howeve I have had it serviced at Hagerstown Honda every time. But, the last several times I truly have been disappointed. They advertise specials, however when you get arrive, there always seems to be some sort of loop hole whereas the "special" doesn't apply to you. Yesterday, I asked to speak to the service manager, this was at 1130am. At 1230pm, the technician indicates that he is in his office if I still wanted to talk to him. I indicated "no, not now". When I left the dealership at 1245, I did let the technician know to please convey to the Service Manager that I was truly disappointed he didn't have the time to come out and speak with me. When I got into my car to leave, there was a hang tag that indicates if you have an issue to please give him a call to resolve. Well, my issue could have been resolved had he just taken a few moments & walked out to speak with me. More
by Jgbs
Employees Worked With
February 17, 2026
Always helpful, fast service, very satisfied customers! We will continue to buy cars here because we are always treated well! We will continue to buy cars here because we are always treated well! More
by crowe
Employees Worked With
January 19, 2026
I have found that they are Always kind, very helpful, and as prompt as the service requires as prompt as the service requires More
by vbarney003
December 08, 2025
Excellent Service. Had a quick oil change accomplished and I was completed in less than 45 min. Everything completed how I wanted. Had a quick oil change accomplished and I was completed in less than 45 min. Everything completed how I wanted. More
by Kmarmill
Employees Worked With
November 14, 2025
The service department was extremely helpful, they went over everything on my car and gave a recommendation on what my car needed. They kept us informed throughout the time the car was being serviced. High over everything on my car and gave a recommendation on what my car needed. They kept us informed throughout the time the car was being serviced. Highly recommend! More
by fredcut
Employees Worked With
November 13, 2025
Professional, helpful. Personable reps. Cost competitive. Technical services very good to excellent, comfortable waiting area. Expeditious. Respectful Accommodating to sch Personable reps. Cost competitive. Technical services very good to excellent, comfortable waiting area. Expeditious. Respectful Accommodating to scheduling by phone More
by sweetdaze007
Employees Worked With
Nate
November 12, 2025
Good customer service polite no problems with service can get an appointment soon thank you get an appointment soon thank you More
by pam_lane
Employees Worked With
November 03, 2025
Easy to schedule, very efficient check-in and check-out procedures, appreciate the detailed info and estimates. Always get great customer service from Hagerstown Honda! procedures, appreciate the detailed info and estimates. Always get great customer service from Hagerstown Honda! More
by mcsanders
Employees Worked With
