Haldeman Lexus of Princeton
Lawrenceville, NJ
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HLOP provides great customer service. They are efficient and transparent communicating updates. I especially appreciate the video updates that are sent to explain what was done during the They are efficient and transparent communicating updates. I especially appreciate the video updates that are sent to explain what was done during the service. More
Excellent service; the entire team, the Service Advisor (Jean), the Tech (Noah), and the check-in / check-out staff were professional, friendly and efficient. My wife and I both work with Jean and have fou (Jean), the Tech (Noah), and the check-in / check-out staff were professional, friendly and efficient. My wife and I both work with Jean and have found her knowledgeable and trustworthy when addressing questions or if we need advice. RE the video reports from the Service Techs; at first I was skeptical but now believe they are useful for both the Customer and the Dealership ;we look forward to other new communications methods. BTW…I am continually impressed by Haldeman’s communications whether emails, texts, videos, etc.; they are direct, concise and useful. As I draft this, other ‘things’ hit me; the prepayment option before picking up the car is great; moves the process along. The ‘Loaner’ process also is great; quick and easy (plus great chance to try current models and new features). More
After sales support is worst. Very next day after sales dealership sales person or manager did not respond to my phone or e mail regarding vehicle remote park issue Very next day after sales dealership sales person or manager did not respond to my phone or e mail regarding vehicle remote park issue More
Another stress-free scheduled maintenance visit at Princeton Lexus. Easy to schedule, friendly and knowledgeable service rep (Jean) with explanations of work to be done along with video descriptions f Princeton Lexus. Easy to schedule, friendly and knowledgeable service rep (Jean) with explanations of work to be done along with video descriptions from the mechanic. I would highly recommend this dealership. More





