Haldeman Lexus of Princeton

The sales team provided prompt and friendly service, and responded to questions in a timely manner. There was also excellent follow-up on my initial new car inquiry. responded to questions in a timely manner. There was also excellent follow-up on my initial new car inquiry. More

Lexus through Brian Bennett and his sales team have consistently exceeded our expectations regarding service and facilitating an early trade-in. By virtue of this being our sixth Lexus leased from Law consistently exceeded our expectations regarding service and facilitating an early trade-in. By virtue of this being our sixth Lexus leased from Lawrence Lexus is a testament to our satisfaction with the dealership and the product. More

We were treated in a professional manner from the beginning. Even when i was negociating the price on the car, my offers were not treated with scorn. No one laughed at me when I made my offer. I spo beginning. Even when i was negociating the price on the car, my offers were not treated with scorn. No one laughed at me when I made my offer. I spoke with Mike Sabo about some service issues and he was most informitive. All in all, everyone that we spoke to and did business with seemed to enjoy being there and working with us. More

Ok dealership. Ok Customer service when buying the car but no followup once the car is bought . Looks like they are happy to take the money but no follow-up after the sales seems the dealership doesn't c but no followup once the car is bought . Looks like they are happy to take the money but no follow-up after the sales seems the dealership doesn't care about the repeat business. Responce to buying queries were quick but when after the car got bought no response what so ever. More

best experience i ever had at car dealership and only took about 45 mins.steven nocar is great and takes care of everything .2nd time i used steve and this dealership in the last year and a half.1st time took about 45 mins.steven nocar is great and takes care of everything .2nd time i used steve and this dealership in the last year and a half.1st time purchased a new lexus and this time purchased a used toyota.didnt waste my time, to me that is huge!!!!!!!!!!and once in again less than an hour and out!!!! huge.then on the financial side we had kelly and she was great sign the papers,no bs no try this try that to make my payment more expensive.thanks again lawerence lexus and steve nocar, dont let the name fool ya.great kid!!!! More

Beware of Lawrence Lexus, Kevin Dunn, in particular. I inquired to purchase a used car, requested and received pictures of the vehicle. Negotiated on price, and PRESSURED to place a deposit by stating con inquired to purchase a used car, requested and received pictures of the vehicle. Negotiated on price, and PRESSURED to place a deposit by stating concurrently working on a deal with an exporter on the vehicle. I placed the deposit and looking at the pictures again in the evening before sending the paper work the next morning. I requested for more detailed pictures to make sure there was no damage to the car. Upon review of the second set of pictures the next day along with other factors, I decided to reverse the deal and requested for refund of deposit the next day. No refund of deposit, no email communication from Kevin Dunn. I sent a second email to request for a refund a week after, still no reply. I ended up disputing the charge with my credit card company. I’m very DISSATISFIED with this Lexus dealer, Kevin Dunn in particular. More

BUYER BEWARE!!!! DO NOT PURCHASE A VEHICLE HERE! We purchased a pre-owned vehicle and could not be more upset with the horrible customer service. Four days after bringing the car home we realized that purchased a pre-owned vehicle and could not be more upset with the horrible customer service. Four days after bringing the car home we realized that the headlight needed to be filly replaced and did not work. I called the dealership and all they said they could do is split the cost of $1400.00 with me. That is not acceptable for a car that I have had for less than a week. they knew about the issue but didn't tell us. Then I sent the management and owner an email to see if they can help resolve the issue and they have ignored me. I guess because I didn't buy an 80k car I should be treated poorly. I also noticed that they have a score of an "F" on the Better Business Bureau. There are many complaints from customers who claim that their issues were ignored and not resolved from the management. I have never had such a horrible experience purchasing a car. And I am not usually one to make a complain like this - but unless you want to be treated poorly and ripped off you should stay away from this horrible dealership. And they claim to provide world class customer service???? Yes they sold me a car they knew had something wrong with it, and then refuse to pay for it and ignore me! BUYER BEWARE!!!!!! More

Very bad customer service experience. Took the time to write a complaint letter about my experience. Never heard anything back. Not 1 reply. Very rude employees. Will not return here and do NOT recommend write a complaint letter about my experience. Never heard anything back. Not 1 reply. Very rude employees. Will not return here and do NOT recommend. More

My 09 is-f was due for an oil change so I bring it in for service and the receptionist points me to the service advisor Tara. Immediately I could tell she was having a bad day as she seemed to be irritated a service and the receptionist points me to the service advisor Tara. Immediately I could tell she was having a bad day as she seemed to be irritated and filled with very sny remarks. After I told her what I needed done on my car, she tells me to sit in "club Lexus" (which is what they call the waiting room...) for my car to be completed along with a complementary car wash in about 30 minutes. So I'm waiting in the lounge for about 40 minutes with no updates on my car and decide to walk over to the shop so I could see where my car is. It wasent there, I thought maybe it was in the carwash so I walk outside towards the wash and out of no where, I hear loud throaty exhaust note coming from rt 1. Turn my head and sure enough, someone was flogging my car.. My blood pressure probobly went to 200.... Lawrence Lexus, never again. More

Detailing caused engine component failure and dealership refused to pay for repair. Had to take to another dealer for repair and confirmed that water caused short during engine cleaning performed by dealer. refused to pay for repair. Had to take to another dealer for repair and confirmed that water caused short during engine cleaning performed by dealer. Initially said they would take care of problem, then refuses. Offered me less than half of actual cost of repair when threatened to post results of my experience. More