Haldeman Lexus of Princeton

Exceptional buying experience We were referred to Zena at Haldeman Lexus and we truly had a great experience. She treated us like family and took such good care from beginning to t We were referred to Zena at Haldeman Lexus and we truly had a great experience. She treated us like family and took such good care from beginning to the end. She is the right person and we recommend her with our eyes closed. More

Customer The sales lady nasty bad attitudes, doesn’t what she doing, charge me with random stuff with out let me know, lucky I recalculated before I pay The sales lady nasty bad attitudes, doesn’t what she doing, charge me with random stuff with out let me know, lucky I recalculated before I pay More

Truly excellent experience in our purchase of 2018 Lexus RX Our sales executive, Ali, made the purchase of our car a truly pleasant experience. He was very thorough in answering our questions without putting p Our sales executive, Ali, made the purchase of our car a truly pleasant experience. He was very thorough in answering our questions without putting pressure on us. He went above and beyond the call of duty in delivering the car to us. He also was very honest and forthright and, all in all, our experience with this dealership was very positive. We could not have asked for better service! More

Stress free car shopping experience Zenaida was awesome. Answered all our questions. Very knowledgeable and caring. Was not pushy and gave us the time we needed to make a decision. Zenaida was awesome. Answered all our questions. Very knowledgeable and caring. Was not pushy and gave us the time we needed to make a decision. More

Wonderful buying experience Sid showed us all vehicles that would be a good match and made sure we left with the right car. We would certainly purchase from him again. Sid showed us all vehicles that would be a good match and made sure we left with the right car. We would certainly purchase from him again. More

Terrible parts buying experience, poor customer service Parts department clearly misrepresented part description at online site and then required 30% restocking charge with absolutely no consideration or co Parts department clearly misrepresented part description at online site and then required 30% restocking charge with absolutely no consideration or concern for customer service. Lexus should be ashamed of the dishonest response from this dealer. David J Dougherty, General Manager may want to examine his own product listing and order confirmation before making incorrect statements. There is absolutely no indication of this part being clamps. I only asked to return the misrepresented item without restocking fee in light of the incorrect product description and order confirmation as follows: ONLINE DESCRIPTION: PT27848160AD Roof Rack Cross Bars (PICTURE OF 2 FULL CROSSBARS ON ROOF OF VEHICLE WITH NO OTHER PICTURES) This Fits Your Lexus Roof Rack Cross Bars Fits LX 570, RX 350, RX 450h ORDER CONFIRMATION: Order Contents:  P/N Quantity Price EA Description PT27848160AD 1 $ 48.86 Roof Rack Cross Bars Roof Rack Cross Bars More

Delightful car buying experience with Sid (Syed Ahmed) This has been my most delightful car buying experience having owned two others. Sid the salesman was very patient, polite and made us feel comfortabl This has been my most delightful car buying experience having owned two others. Sid the salesman was very patient, polite and made us feel comfortable. More

Dishonest Dealer On 3.15, I visited Haldeman of Lexus in Princeton, I told Mr. D***** M**** I would buy an RX350 if its final price was $47,000. He agreed and promised On 3.15, I visited Haldeman of Lexus in Princeton, I told Mr. D***** M**** I would buy an RX350 if its final price was $47,000. He agreed and promised me that $47,000 would be the final price. I signed the lease agreement without reading it, I promise that I did not see the price on Mrs. K****'s computer screen. She asked me to sign on the tablet over and over, I thought it was for the credit card and signed it. But the weirdest thing was that after I signed in Mrs. K****'s office, Mr. D***** M**** came in and gave me an envelope, telling me that my auto insurance was enclosed. But actually, it was the lease agreement that Mrs. K**** should give me. I saw a printer in her office, but it was Mr. D***** M**** who gave me the lease agreement. They knew I would not accept the price if I saw the agreement, so they just lied to me. I did not open the envelope until 3.27 and I was shocked by the price, I am just a student and they overcharged me more than $2300! The funniest thing is that after I signed the agreement, I asked Mr. D***** M**** again whether the final price is $47,000, he asked me back, "You don't trust me? Am I going to cheat for just a hundred dollar?" My friend also heard that. By the way, Mr. D***** M**** kept saying $47,000 is the final price without a hidden fee but he never told me that I had to pay $114.25 for the registration fee when installing the new plate. More

Nice Experience!!! In response to my online inquiry to Haldeman Lexus about a specific vehicle, Jonathan Sanchez contacted me right away. When test driving the vehicle, In response to my online inquiry to Haldeman Lexus about a specific vehicle, Jonathan Sanchez contacted me right away. When test driving the vehicle, Jonathan was extremely knowledgeable about the features, and the overall model/brand. I appreciated his ‘no pressure’ demeanor and decided to purchase the vehicle. Haldeman Lexus’ upfront pricing and no hidden fees made the fianancial piece of the transaction very smooth. The Finance Manager who completed the transaction was also very knowledgeable and helpful. Overall, my experience with the Dealership was very positive. . There were two issues with the car (as it was preowned) that I requested be fixed and Jonathan facilitated the scheduling. The Service Department did a excellent job and Jonathan’s follow up to ensure that I was satisfied was much appreciated. More

Very professional and prompt follow up He was very courteous, patient and answered all questions. No haggle during negotiations. I would recommend him to my friends and colleagues. Keep He was very courteous, patient and answered all questions. No haggle during negotiations. I would recommend him to my friends and colleagues. Keep up the good work!! More