Haley Chrysler Dodge Jeep Ram

Former Friend/Co-Worker? Nope just another Shady Salesperson My experience with this horrible dealership all started when I reached out to a former friend or co-worker who now works at this dealership because I My experience with this horrible dealership all started when I reached out to a former friend or co-worker who now works at this dealership because I was interested in a Jeep they had on their lot. I told Darnell exactly what I was looking for and he told me about a unit that he had personally just traded-in that matched my needs and was well within my budget.  He had to go out onto the lot to take photos of the unit for me because they hadn't added any to their website yet.  I received the photos and while the car was extremely dirty it looked to be in good shape otherwise.  I specifically asked Darnell if there were any major scratches, dings, or dents to which he replied "The lady lost the battle with a pole on the driver side rear by the bumper. But we got a guy. We have already set it up to be fixed." Needless to say, I got pretty excited about this vehicle and let Darnell know that I would be there the following day around 630 PM once I got off work.  When I got to work the next day I was so excited to go look at the Jeep I asked my boss if I could leave early who agreed after I showed her the vehicle and received her approval.  I text Darnell to let him know of my early arrival and he let me now that he had another appointment scheduled before mine but would do his best to split his time between us.  Again not a problem. My wife and I both traveled through rush hour traffic for more than 45 minutes as we both needed to drive because I had another vehicle I wanted to trade-in.  I arrived about 5 minutes before my wife and the Jeep had been pulled up front for me but that is where this experience took a horrible turn.  I approached the Jeep and could see Darnell and a co-worker towards the back of the building, not only did they not take the time to acknowledge me, they proceeded to complain about their compensation and the concessions they had to make last month to meet there sales numbers and to earn a bonus. While extremely unprofessional this wasn't even the issue.  The issue was the condition of the Jeep.  Yes, Darnell had told me about the issue with the rear driver side bumper, but he failed to tell me that all 4 corners of this vehicle were severely damaged with deep scratches, scrapes, and dents.  I keep pointing out all of the issues with the Jeep and all Darnell could say was I didn't see that, I didn't see that, I honestly didn't see that.  This unit has been used and abused on the exterior and Darnell was more interested in trying to get a sale than, to be honest with a former friend about its condition.  I left the dealership in disgust and received the following text message from Darnell about an hour later:  "I'm sorry for the confusion. I was chewed out by my manager for honestly not knowing about the issues with the Grand Cherokee. I have been notified that the white Grand Cherokee is here.  The manager driving the vehicle is here. Would you like to restart the conversation?" Darnell, how did you honestly not know about the issues with the Grand Cherokee? Darnell, you personally took this vehicle in on trade for an elderly lady, Right? Darnell, you personally went out on the lot to take photos of the vehicle to send to me, Right?  More

Never Again for Service. Interestingly enough, if you read the Google reviews, Sales seems to be pretty good-- while the service department on the other hand, leaves somethi Interestingly enough, if you read the Google reviews, Sales seems to be pretty good-- while the service department on the other hand, leaves something to be desired. Also note that I don't responses to the negative reviews, just the positive ones (note I did not read every single review, so there might be some down the list some where).So, I'll add my experience. While lengthy, worth the read. I had dropped my 2018 Charger off for state inspection and a few other minor opportunities on a Sunday afternoon. They were able to have it for the week, due to me traveling for work. I received normal communication from the service advisor that the vehicle was ready a couple days later. No issues so far. I go to pick up the vehicle on Friday. Upon approach, I noticed that my tag bracket is missing (along with my tag) and as I get closer, realize that the front end of my car has been damaged-someone swiped the front of it, causing some damage to the front bumper. I go and get the service advisor and show her the damage, to which her first comment is "oh, it wasn't like that when you dropped it off". No kidding. It's a black car, that I take extremely intense care of. I know where every rock chip is in the front of the car (no scratches-at this point), when I dropped the vehicle off. She then says, let's go get the service manager (Rob). Speaking with Rob, he details out that he remembers someone finding a tag in parking lot (goes off for a few minutes to locate, what ends up being my tag-still in the license plate bracket-bent up as it's been damaged). As he's walking back up to me with it, he's wiping dirt of the edges and cleaning it up. Banter back and forth, I thank him for returning my tag and ask, "where do we go from here". This is when things go south- "you'll need to contact your insurance company-we don't cover damage that happens on our property". Not at all the response that was anticipated or acceptable. I then went on to say that I provided you my car with no damage and yet I'm now supposed to pay for damage that the dealership caused. After some more banter back and forth, I ask to speak with the stores GM. Service manager advises that he's already spoken with him but I am more then welcome to, which I take him up on his offer. Receptionist goes and finds said GM-Phil. Upon him walking up to me, there was no introduction, no how can i help you, no what's the issue, but "what's the problem". So, I explain said scenario from up top again. Myself, Phil and Rob then walk out to my vehicle to review the damage. during which time, we both agree that the damage isn't one that can be buffed out-it needs a new bumper cover. Phil goes on to say that the corporate policy is that they do not cover repairs for damages to customer's vehicles that they did not do. I asked Phil if they had cameras for the exterior of the front of the dealership-to which he replied "no". Ok, so you're telling me that you don't cover repairs that you didn't do, but yet you cannot prove to me that you didn't do them-hence no cameras. We go back and forth for several heated minutes. At the end, he advises that he will reach out to his corporate service guy and discuss this with him to see if they will cover the repairs. About 2 hours later, the service manager Rob calls me and advises that they will cover the repairs and put me in a car (all is back right with the universe-right??--No). Monday morning comes around and I drop the vehicle off and proceed to receive the rental from Enterprise. All goes smoothly. Receive the communication that my car is ready (Wednesday about lunch time). I want my car back, so I stop my day to go get it. Upon inspection of the repair, I find little pit marks in the front bumper and bottom spoiler. It just so happens that the service advisor from the collision shop behind the dealership that completed the repairs was on site. So, I get introduced to him and we walk out to my car. I ask "what repairs did you complete?". He advises that they masked off/taped from the front bumper from the passenger side through almost the drivers side and repaired/painted the bumper. So, no new bumper-just repaired? Correct. I then ask him if they did anything else with the car-on top of my hood, or drivers side near the gas tank-to which he replied "no". Great-so now I have several new scratches that were not there when I dropped it off to deal with. The pit marks I observed in what I thought was a new bumper, was rock chips, that were now painted over. On my back into speak with the dealership's service advisor, i decided that I wasn't saying anything about the new scratches. Why? because it seemed that the longer my vehicle stayed onsite-the more damaged it became. I'm mentally done with dealing with this opportunity and this dealership. I go in and ask for key's and my copy of the RO. I sign their copy, get my copy and walk out to my car. I get it, start it up and then read my copy of the RO, of which it states "sublet repairs out to XXX body shop, repairs approved by Phil. REPLACED BUMPER AND PAINTED". No, you didn't, even though that is what we discussed at the start of this roller coaster of an experience. You simply painted over the damage. I went back in and the service advisor updated both their copy and mine. Never, will another Hayley branded facility receive a penny of my money. Ever. More

delayed parts on Tues 4/9 I ordered and paid for 2 motor mounts that I was told would be in in 2 days .today I called to check status and was told one of them will on Tues 4/9 I ordered and paid for 2 motor mounts that I was told would be in in 2 days .today I called to check status and was told one of them will not be in until Wed 4/17. How could you not no on Tues 4/9 that this mount was not readily available so I could look elsewhere. Did you say 2 days just so I would get them?I dont like having to drive around so many days with bad motor mounts.If you had been upfront on Tues . I may have been able to make some arrangements knowing it would take at least 8 days to get a motor mount for a 2012 vehicle.Your lack of service is quite amazing. More

In and Out with a awsome truck R.J. Jackson was awesome to work with! He made the whole process from test driving the truck to the final paper work fun and exciting. I feel like he R.J. Jackson was awesome to work with! He made the whole process from test driving the truck to the final paper work fun and exciting. I feel like he was truthful and concerned about what I wanted , and did his best to make it happen. It was a great experience. More

AWESOME! Robert "R.J." Jackson was awesome to work with! He was super friendly and personable. He took the time to really determine what we wanted and worked w Robert "R.J." Jackson was awesome to work with! He was super friendly and personable. He took the time to really determine what we wanted and worked with us to get the price we wanted. Will was awesome as well. He was very friendly and did a great job with handling the final paper work. We are so excited to be driving our new Jeep Grand Cherokee! More

Purchased a 1988 Mazda RX-7 Josh Martin was great to work with, but his boss was not too friendly, never introduced himself. I drove all the way from Dayton, Ohio. I give you 4 s Josh Martin was great to work with, but his boss was not too friendly, never introduced himself. I drove all the way from Dayton, Ohio. I give you 4 stars. I paid cash for vehicle. More

Amazing! The service was on point! The culture there was great for both myself and my family. The whole team was awesome, Jesse Cash, Phil Gracik! The service was on point! The culture there was great for both myself and my family. The whole team was awesome, Jesse Cash, Phil Gracik! More

amazing very friendly staff ,my sales person BRUCE was great to meet and work with ,and would gladly go to him and refer my friends to him very friendly staff ,my sales person BRUCE was great to meet and work with ,and would gladly go to him and refer my friends to him More

wonderful Jesse Cash was great. He made my experience purchasing a new truck comfortable. It was nice to have a sales person who was not pushy.. Jesse Cash was great. He made my experience purchasing a new truck comfortable. It was nice to have a sales person who was not pushy.. More

excellent Josh Martin was great to work with, found me the truck I wanted . I needed to make a few changes in the truck , I told Josh what I needed and he made Josh Martin was great to work with, found me the truck I wanted . I needed to make a few changes in the truck , I told Josh what I needed and he made it happen with no problems, Josh made sure the changes were made and the truck was ready exactly when he said it would be, When I took delivery he was right there to make sure that I was familiar with all the bells and whistles and how everything worked,, Very happy with Josh . I had a problem with my schedule and Josh and the rest of the office crew stayed late in the evening to work with my schedule to get all the paper work done so the truck would be ready on time. Thanks to all at Haley Dodge for making my purchase easy and hassle free. If you need a vehicle go see Josh Martin and the great people at Haley Dodge!!! More