Haley Ford

Only able to review thier service department. Roger Johnson is the service manager and i was very pleased with the way i was treated. An issue arose during my car's state inspection unfortunately the Johnson is the service manager and i was very pleased with the way i was treated. An issue arose during my car's state inspection unfortunately the issue was caused by them. I figured i was going to have to argue with them how to resolve this issue but nothing could have been farther from the truth. They took care of this problem and went way beyond what i had expected, in fact i was shocked at how well they handled this situation. I had thought service was a thing of the past but it seems i was wrong. Roger and his staff took care of this issue in a way that was both suprisng and unexpected. If the other departments and employees at Haley ford are as customer oriented as Roger and his staff then they get top marks . More

Just a little PSA: Be weary of HALEY FORD in CHESTER. My Edge was towed there back on July 31, 2020 last year (Haley Ford said I drove it there) and placed in the back gravel lot by the wood line along with Edge was towed there back on July 31, 2020 last year (Haley Ford said I drove it there) and placed in the back gravel lot by the wood line along with many other customers cars, until the service department could get to my vehicle for repair since they were back logged and had staffing issues, per the service advisor. Fast forward to September 11, 2020 when I was advised my car was ready for pick-up. I called on September 17, 2020 to double check said amount for repair, but was told a different amount (300.00 more on what I was initially told), well needless to say they only received the initial amount I was advised for the repair. I showed up at the dealership and paid my invoice for the repair and walked out to my vehicle. When I opened the door to my vehicle it smelled like a wet, dirty old basement, I had mold galore, my spare tire was missing and my headrest were taken off the backseats and thrown in the hatch area (WHY WAS ANYONE IN MY VEHICLE LIKE THAT TO BEGIN WITH??) <~~ the GM said well the technician had to move your vehicle to look at it for repair. I walked back inside to have the advisor come out so I could show her my concerns and when she asked what's the concern, I told her and the other advisor stated "was your car here during the flood, because a lot of cars flooded) When I refused to take my vehicle looking the way it did, I asked for a loaner or rental to drive until they can fix the situation, the GM advised "I could always take a LYFT" back home. When I asked how did my car get that way, the GM advised he didn't know, so I asked if their lot flooded during the big storm we had on August 14 - Aug 16, 2020 the GM stated "Our lot NEVER flooded". Well then how did the inside of my vehicle get soiled with water and moldy, no response. Fast forward to September 21, 2020, when the GM advised my car was cleaned up and there was no more mold and it was ready to go, but the carpets are still a little damp. When I looked over my vehicle there was still large amounts of mold and rust, but the GM kept asking what could he did to rectify the situation, when my mom asked if he could take for trade, he wouldn't, and when I asked him multiple times would he put his family/customer in this vehicle knowing what he knows, the GM stated "IM NOT GOING TO ANSWER THAT QUESTION", <~~~ wonder why, because he knows what happened!!! To this day, the President of HALEY AUTOMOTIVE GROUP, has yet to return my e-mails/calls, instead he had two other employees call me and they have told me things they were going to do and here it is 7 months later and NOTHING has been done. I keep calling and e-mailing to be told the same LIES over and over. My vehicle was almost paid off and I was not planning on a new vehicle. I advised I was going to reach out for legal assistance and news media and they call back with a money offer to RELINQUISH them from the damages that occurred to my vehicle while in their hands, all because whoever was in my vehicle, LEFT THE WINDOWS DOWN, since the GM said he only moved my car and left the other for anticipation of heavy rain, but yet stated his LOT NEVER FLOODS OR FLOODED.!!!!! I was not going to put this out there publicly but since I am being told lies, I figured its time I share this. It’s sad when a HUGE dealership group doesn't look out for their customers and throws them on the back burner in hopes we would forget, but how can I forget that I don't have my SUV anymore because it was totaled from all the damage. This is the damaged that the inside of my vehicle accrued that was visible during inspection that my insurance company had to be contacted in order to get done, because HALEY FORD would not cooperate: I did not see mold on the headliner but there was even water in the hood release when I pulled it to release, talk about gross….I would say to make the car right and get rid of the smell the entire interior has to be replaced, dash pad / firewall protection behind dash, seat headrests all of them, seat covers top and bottom, foam padding for seats, carpets, all seat belts retractors and belts have mold on them, quarter panel trim in the rear has mas fabric attached so they would need replaced as well, I cannot imagine this smell has not gotten into the headliner even with lack of stains I would think to make the car habitable you would have to replace that as well. seeing they had changed the coolant and brake fluid without her consent and they would have changed the oil when they did the timing work for the water pump, so it sounds like those systems may have been compromised as well. Given the original photos of the vehicle before cleaning was attempted, I see wiring issues and other concerns in this vehicle’s future. <~~ this was just the visible stuff during the inspection!! WONDER HOW MANY OTHER CARS WERE DAMAGED, since ONLY mine was moved! Hmm! More

I brought my vehicle in to have window visors installed for my son's car and my truck. The visors were ordered from the parts department so I assumed they would be correct. When I brought the car to get th for my son's car and my truck. The visors were ordered from the parts department so I assumed they would be correct. When I brought the car to get them installed the technician told me it would take 45 minutes. After 2 hours of waiting I went to the technician and she still didn't know what was wrong. She went to find out and was told the car was too cold to work on and I had to wait for it to be warmer. Plus the visors were the wrong ones and I needed new ones. I explained I missed a meeting waiting and I just wanted my car back. She told me that she would get this corrected and I wouldn't have to pay anything. But it's been over 2 weeks now, no one has returned my calls or text messages and I have already prepaid. This is a very dysfunctional service department and I see why their rating is below average (2.6) More

Sales experience was typical. Came to look at a different vehicle we found on AutoTrader but found the one we bought. It hadn't been “through the shop” yet and had a few recall issue to resolve before it cou vehicle we found on AutoTrader but found the one we bought. It hadn't been “through the shop” yet and had a few recall issue to resolve before it could be driven off as a certified. We signed the deal one evening, and they said it would be fully ready by 11AM the next morning. We lived about an hour away.We were running late and texted the salesman Noah before we left to apologize. We arrived about 11:45AM and they had not even put the truck through reconditioning. It was still parked as if it were for sale. After 30 minutes of running around trying to sell the next car to the next buyer, Noah finally said oh we actually don’t have the second key as he was leaving to finally fill it up with fuel. They said they would not pay for my local dealer to do they key because it was too expensive and so I must make another 4 hour investment of my time For the round trip and 2 hour wait because this dealership didn’t have their $&!? together. This pickup day experience was incredibly disappointing after such a good “sales day” experience. The F&I guy, Donte , was the only shining light at Haley. He was prepared, no pressure on up-selling the extras. What a bummer to have lost so much of my satisfaction with Haley Ford over piddly stuff like the cleanup of the vehicle. More

Beyond awesome service Great great great experience. The salesman Tony and finance staff went above and beyond to get me into the truck of my dreams. No pressure no hassle j Great great great experience. The salesman Tony and finance staff went above and beyond to get me into the truck of my dreams. No pressure no hassle just kind and helpful. Really appreciated how helpful they were. More

Best Experience Ever! We visited various dealers (BMW, Volvo, Lexus, and Nissan) before we came to Haley Ford. The level of service that the Haley team provided far exceed We visited various dealers (BMW, Volvo, Lexus, and Nissan) before we came to Haley Ford. The level of service that the Haley team provided far exceeded all of them. Despite the fact that we arrived 30 minutes before it was time to close, they took their time to answer all of our questions and to help validate that the Ford Edge Sport was the right car for me. I cannot thank them enough. I will not hesitate to refer all of my friends and family to Haley and specifically to my salesman, Donell. This has been the most enjoyable and memorable car buying experience that I have ever had. The Haley team has gained a fan for life. ~ L.O. More

Best car buying experience ever I shopped around and they gave the best deal in price by far. On top of that Haley includes a lifetime powertrain warranty for free. The sales, serv I shopped around and they gave the best deal in price by far. On top of that Haley includes a lifetime powertrain warranty for free. The sales, service & finance people were all professional & friendly. They just explained options, no pressure. More

Sports car shopping I went in too look at a speciality sports car Ford sells and they were about 3000 over list price than other dealers and wouldn't negotiate. Salesman I went in too look at a speciality sports car Ford sells and they were about 3000 over list price than other dealers and wouldn't negotiate. Salesman were nice not so much the manager. Trade in value they gave my car was a joke,$2500. Needless to say they were trying to sell me a 2015 for the same price I could get a 2016 at a Fredericksburg ford dealer. I got the 2016 for 17k and got $5000 for my trade. More

Love my new Escape Best deal in town. I shopped around, find the best price online, but it didn't leave much room for haggling. Haley beat out CarMax. Best deal in town. I shopped around, find the best price online, but it didn't leave much room for haggling. Haley beat out CarMax. More

Very Good Buying Experience Although we've bought Fords before, this was our first buying experience with Haley. What drew us to Haley was that they had the car we wanted, a 201 Although we've bought Fords before, this was our first buying experience with Haley. What drew us to Haley was that they had the car we wanted, a 2013 Explorer Limited. What lead to our buying this car was the helpfulness and great customer service provided by Shawn Adkins, our sales consultant. He was extremely knowledgeable about the car, readily answered all questions and respected the process that we had to go through in making this very important decision. Will and Jermaine were also helpful in the process. We very much appreciated that we were able to bring the car home for an overnight and we believe that we received excellent value for the price that we paid for the car. Thanks! More