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Hall Acura Virginia Beach

Virginia Beach, VA

4.8
407 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Hall Acura Virginia Beach is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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3200 Virginia Beach Blvd.

Virginia Beach, VA

23452

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Showing 407 reviews

October 05, 2021

Nice staff. Comfortable waiting room. Clean restroom. The parts and repairs are expensive-getting to be too much for me. More

by bspring3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Bryner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Evangelista
Oct 06, 2021 -

Hall Acura Virginia Beach responded

Hi, thank you for your support! We're happy we could help. We hope to be of service to you again! Take care!

October 03, 2021

Hall Acura Sales and Service Departments have always done their best to meet my expectations. Not everything has gone perfectly but they have in every case worked to improve the situations. More

by Vince
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Evangelista
Oct 04, 2021 -

Hall Acura Virginia Beach responded

Hi Vince, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 01, 2021

Great service. Staff very knowledgeable and courteous. My car was serviced fast. It was very easy to schedule the maintenance. More

by Hreidys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Joseph Bruner, Robert Evangelista
Oct 04, 2021 -

Hall Acura Virginia Beach responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

September 29, 2021

Give Brian a raise, now! He is the best Service Advisor ever! Need I say more? More

by MDR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian L Thompson Jr
Oct 04, 2021 -

Hall Acura Virginia Beach responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 26, 2021

Susan was great! As I came from out of state to make my purchase, I had a lot of questions about the process and what I needed to do. She was always kind and very informative. She answered all of my questi More

by Tammy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Hess, Susan Salem
Sep 28, 2021 -

Hall Acura Virginia Beach responded

Hi Tammy, thank you for your kind review; we are happy to pass along your comments to the team here at Hall Acura Virginia Beach! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 18, 2021

Always excellent service. Dedication and care for you and ensuring your vehicle is running top notch.. Brian Thompson is a professional service manager who takes care of his clients. Really appreciate More

by Hutchcc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian L Thompson Jr
Sep 23, 2021 -

Hall Acura Virginia Beach responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hall Acura Virginia Beach! We hope you continue to choose us for all your automotive needs! Take care!

September 12, 2021

Excellent customer serviceBrian Thompson is very Excellent customer service Brian Thompson is very professional with exceptional knowledge of his cars and products Beautiful facilities, sales are More

by Johnnyg6321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian L Thompson Jr
Sep 15, 2021 -

Hall Acura Virginia Beach responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 06, 2021

Brian has such a talent of really knowing what you need Brian has such a talent of really knowing what you need and making you feel in great hands and you will be satisfied when you leave. He's inviting wi More

by Funchicgoingplaces
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian L Thompson Jr
Sep 07, 2021 -

Hall Acura Virginia Beach responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hall Acura Virginia Beach. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 01, 2021

Service department always politely handled any situation, appointments taken on time and usually completed on time. I waited this time, so I checked out the showroom and found the new cars to be very expensi More

by Mytmoma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Joseph Bruner, Robert Evangelista
Sep 03, 2021 -

Hall Acura Virginia Beach responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 27, 2021

Google Review: This place is a rip-off. Service Manager Dan Bruner and his team are scammers. I was charged for work not done; he refused simple refund. Stay away! Update 27 Aug: Note Response from Own More

by ktorsiello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel Joseph Bruner
Aug 27, 2021 -

ktorsiello responded

No thanks Hall Acura. You could have made it right with a simple refund. I had issues with you before, such as having to mark my tires to ensure they were rotated properly. You failed. Bruner and his technicians are scammers.

Aug 31, 2021 -

Hall Acura Virginia Beach responded

Thank you for your feedback. We are sorry to hear you feel you’ve had a less than positive experience with our dealership. It’s our understanding you’ve been in contact with management regarding your concerns, and we hope you will give us another opportunity to earn your confidence back in the future. If we may be of further assistance, please reach out to our General Manager, Michael Komives, at 757.631.3060. Thank you.

Aug 31, 2021 -

ktorsiello responded

Correction: "...less than positive EXPRIENCES...(PLURAL)..." If you are so interested in customer service, why don't you have General Manager, Michael Komives, call me. You have my number. All I want is a refund for the work not done. Comes to about $35.00. What is so difficult about that?

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