Hall Ford Elizabeth City - Service Center

On my annual visit to OBX with my family my CPO Ford Explorer will not come off park gear lever neither would the AC work. I called the Ford roadside assistance and I was told the closest dealership wil Explorer will not come off park gear lever neither would the AC work. I called the Ford roadside assistance and I was told the closest dealership will be Halls Ford, Elizabeth City, NC. I made an appointment for the next day and drove 60 miles to the dealership. I was greeted warmly by Shannon who walked me through the process and said she will have the tech take a look at the truck first thing in the morning. Around 10:00 AM I receive a call from Shannon stating that the tech was unable to detect the cause for the fault and would need to charge me a second hr of labor which equals to $120. I authorized it since I was out of town and had no other means. I received another call from Shannon close to 12:30 p.m and said that they where still unable to diagnose the problem and the estimate would be around $1023 without any guarantees that they would be able to fix it. At that point I told her to just return the car as is. When I went to the dealership there was a total of $390.00 waiting for me. There was a charge of $45 for shop supplies. I questioned that and she took it off. The other charges was $120/hr for 2 hours labor and AC check. The revised bill was $329.77 and the car was not fixed. I would agree a dealership charging a flat diagnostic fee, but what irritates me is that they are charging me for each hour they spend on my car due to their lack of ability to fix my car. For minor oil changes this might be a place to go but I would stay from this place if you have anything major. IF you are out of towner forget about it. I believe the advisor was nice, but there is nothing much she can do if her mechanics are inept More

Ford diesel truck was using coolant on a trip from Texas. Major problem diagnosed and repaired- bad head gasket, plugged oil cooler. Kept me informed, mechanic (Charles) took time to show me the vehicles p Major problem diagnosed and repaired- bad head gasket, plugged oil cooler. Kept me informed, mechanic (Charles) took time to show me the vehicles problems, and why it was a major repair. Everything is working correctly now. Even though it was a major job (cab had to be lifted off frame!) everything was put back together correctly. We are very pleased. We had never been to Elizabeth City or this dealership before. Thanks More