Southern Ford

My appointment was @ 2:45 I got there early no problem dropped off my car but decided to wait agsin no problem , I was kept informed of the progress and when finished , I was informed that I would need 2 dropped off my car but decided to wait agsin no problem , I was kept informed of the progress and when finished , I was informed that I would need 2 back tires at some point, but no sales pressure as to where I would get them , decided to get them from Southern . Will be back next year for state inspection and oil change More

Always happy to help and make sure that I’m in and out so that I’m able to go on about my day and at the end of the day know that they’re taking great care of my prized possession (my truck) that I’m able to go on about my day and at the end of the day know that they’re taking great care of my prized possession (my truck) More

Very convenient and always come through. Great staff. Joe was very attentive. Will definitely recommend Great staff. Joe was very attentive. Will definitely recommend More

I always had an outstanding visit with southern Ford. My service advisor is the best. She kept me informed with my vehicle. Good customer service. Thanks Stephanie. Ford. My service advisor is the best. She kept me informed with my vehicle. Good customer service. Thanks Stephanie. More

Stephanie did an outstanding job of keeping be informed as to the progress of the repair as to the progress of the repair More

Stephanie always take care of my vehicle in the best way possible. She seems to have good relationships with the technicians as she provides accurate updates and make necessary arrangements when is necessar possible. She seems to have good relationships with the technicians as she provides accurate updates and make necessary arrangements when is necessary. More

Joseph was very friendly and social able! He’s Great! And He made my wait comfortable! He’s Great! And He made my wait comfortable! More

Great as always. Stephanie is always very helpful and informative. Southern Ford representatives have consistently offered us great information about our vehicle whil Stephanie is always very helpful and informative. Southern Ford representatives have consistently offered us great information about our vehicle while always looking for and identifying ways to save us some money with applicable discounts and savings. They also do a great job with letting us know what we need immediately and what can wait for a later time. More

Working with Eddie on the commercial side has always had positive and great experience. Always a positive outcome. positive and great experience. Always a positive outcome. More

Stephanie and her technician team always take first class care of my vehicles and I. She is kind, thorough, and simply exceptional. She keeps me informed, gives professional recommendations, but doesn't put care of my vehicles and I. She is kind, thorough, and simply exceptional. She keeps me informed, gives professional recommendations, but doesn't put any pressure to have anything done that I do not want done. Her customer service and the expertise of her technician team are the reason I travel out of my way to Newport News to receive service and care from Southern Ford. They truly have a gold mine in her and her team. Southern Ford should go the extra mile to take good care of them, as they take good care of their customers. I am not particularly special, so I have no doubt they take top notch care of all of their customers the same way. The top notch level of care comes naturally. If I can continue to have Stephanie and her team, Southern Ford will continue to have my loyal business. Stephanie and her team truly are second to none. More