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Southern Ford

Newport News, VA

4.6
3,279 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12896 Jefferson Ave

Newport News, VA

23608

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Showing 3,279 reviews

May 20, 2026

They were so kind, timely, and explained everything. They also provided an UBER so that I could get to work! Thank you! More

by Keisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Chapman-Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Spangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elijah Bobinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
JONATHAN SHAFFER
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2026

The folks there seem to be nice but communication is awful. The follow through is awful. Paid for an extended warranty and go to have tires rotated and wanted to charge to rotate the spare in. The craz More

by dawnee5688
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alicia Chapman-Jones
2.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Marshall
2.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Spangler
3.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Johnson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Elijah Bobinger
2.0
This rating includes all reviews, with more weight given to recent reviews.
JONATHAN SHAFFER
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2026

My experience was great! Easy check-in and fast service. Stephanie was very helpful in answering my questions. More

by MBUZANOWICZ
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Spangler
May 18, 2026

Staff is always friendly. I always feel like I am getting good service at this dealership. More

by tluther1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Chapman-Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Spangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elijah Bobinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
JONATHAN SHAFFER
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2026

Simple process as usual. I have no complaints with the service so far, still plan on bringing my vehicles here for inspections and possible work. More

by RTR2001SS
Recommend Dealer
Yes
Employees Worked With
JONATHAN SHAFFER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JONATHAN SHAFFER
May 17, 2026

My car service appointment was taken with good care. I will definetly recommend this place. More

by nagraj87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2026

My service and interaction with Jonathan all was excellent. Southern Ford takes care of you very well when you buy a vehicle from them and get it serviced there. More

by thomasmills
Recommend Dealer
Yes
Employees Worked With
JONATHAN SHAFFER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JONATHAN SHAFFER
May 16, 2026

Staff was very professional and patient when I had questions. Staff was also informative about future maintenance for my car. More

by LEWISDEBORRAHK66
Recommend Dealer
Yes
Employees Worked With
Don't remember, I think Jeff.
May 16, 2026

Smooth and easy. Love the hospitality with the wifi and break room Hey now 5 stars More

by kevinmckenney0
Recommend Dealer
Yes
Employees Worked With
JONATHAN SHAFFER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JONATHAN SHAFFER
May 16, 2026

Kept me informed as to the status of my vehicle and always available to answer questions More

by TODDHORNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elijah Bobinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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