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Southern Ford

Newport News, VA

4.6
3,432 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12896 Jefferson Ave

Newport News, VA

23608

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Showing 3,432 reviews

July 01, 2026

Excellent Service Sales and Service, will recommend friends and relatives to buy any use or new car or truck from Southern Ford and recommend to see Josh Cobb. More

by JONES.ED0011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Chapman-Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Spangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Demetrius Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elijah Bobinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSH TYSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOHN KOULIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
JONATHAN SHAFFER
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2026

Jonathan was really helpful and transparent about the problems with my vehicle. He made the issue easy to understand and was up front about the cost of repairs. More

by Ash_92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JONATHAN SHAFFER
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2026

Great job ? ? Great team great people They got my car back to me quickly More

by CHARLESHUNDLEY51
Recommend Dealer
Yes
Employees Worked With
JONATHAN SHAFFER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JONATHAN SHAFFER
June 29, 2026

Went there for paint and upholstery issues it was supposed to be covered through Ford never got a response More

by STEFFANIESERVISS88
Recommend Dealer
No
Employees Worked With
Stephanie Spangler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Spangler
June 29, 2026

Very helpful and very thoughtful Went over ever in detail and helped me understand what was getting done with my car More

by lewiswilliam720
Recommend Dealer
Yes
Employees Worked With
JONATHAN SHAFFER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JONATHAN SHAFFER
June 28, 2026

Great service from Southern Ford and especially Stephanie. I was getting ready to settle in for a long wait when she came to get me saying, 'all done!'. Very impressivve! More

by ROZSTORM
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Spangler
June 28, 2026

Only experienced service when picking up vehicle as vehicle was left overnight. Pickup was flawless and curteous. Thank you. More

by ROZSTORM
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Spangler
June 28, 2026

Was having trouble with my tail gate not opening. Jonathan and his team fixed the problem and now it's working. More

by earlscott13
Recommend Dealer
Yes
Employees Worked With
JONATHAN SHAFFER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JONATHAN SHAFFER
June 28, 2026

Always have a great experience with customer service Great communication determining the problem, cost and time More

by Kjohannes82
Recommend Dealer
Yes
Employees Worked With
Alicia and Johnathan
June 28, 2026

The technician was easy to work with and explained everything to me. I loved the fact my vehicle was picked up and returned in the time promised. More

by POPTICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Chapman-Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Grubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elijah Bobinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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