Hall Honda Virginia Beach

Scary Tales of what will happen without expensive parts I have been getting my Odyssey serviced at this dealership for about 4 or 5 years. I took it in last week for a diagnosis on a check engine light. T I have been getting my Odyssey serviced at this dealership for about 4 or 5 years. I took it in last week for a diagnosis on a check engine light. The wait was way too long, as usual, but when they came to get me, they told me it needed a new catalytic converter, a part that costs almost $1000. Because I'm strapped for cash, I asked what the implications were of driving with the bad part, and the employee told me that if the part failed, the car would be dead on the side of the road, and worse, that the metal honeycomb inside it could break apart and blow through the engine, destroying it. I told them I'd bring it back the following week for the replacement. In the meantime, the check engine light went out on its own. I started asking around and doing some research and discovered that if my converter were truly bad like they said, my car would be having noticeable performance issues, noise, and possibly even smell. It purrs like a kitten and drives as smooth as ever. Another repair place and my research backed up the fact that even if it was bad, I could continue to drive it until I was able to get it fixed / replaced, and that only in extreme circumstances would it cause the car to stop running. And, if the honeycomb material blew, it would exit through the exhaust system (backwards), NOT into the engine. Now I feel like I have been scammed -- luckily this time I didn't get the repair -- but with a vehicle almost 9 years old, I'm afraid I've been scammed on other expensive part replacements, as well. After all, how would I know any better, as a single mom and not an auto-savvy person. I think they know my profile type and will tell me whatever it takes to make me feel like I have to pay out the nose to keep my kids safe in the car. Next time my check engine light comes on, I'll be taking it for a free diagnostic at Auto Zone. I no longer trust Hall Honda. More

Peace of Mind Service My 2007 Honda Pilot was in for an Inspection and Joe Wachner did a great job getting everything routine done and taking care of a safety recall item. My 2007 Honda Pilot was in for an Inspection and Joe Wachner did a great job getting everything routine done and taking care of a safety recall item. I had not been notified but he knew it needed to be done so he made it happen. THANK YOU Joe! Regards, Mrs. Marsh More

Outstanding Service I recently purchased a vehicle at Hall Honda in Virginia Beach, VA. The sales person ,Tommy Hancock,Jr., provided excellent customer service, has ex I recently purchased a vehicle at Hall Honda in Virginia Beach, VA. The sales person ,Tommy Hancock,Jr., provided excellent customer service, has exceptional people skills ,good listener and made the auto buying experience very easy. If you're interested in buying a vehicle in the HALL AUTO NETWORK, call Tommy Hancock. More

Excellent service Purchased a Honda Pilot 2015. Excellent service. Wonderful demeanor. Courteous, knowledgeable and friendly staff. Simply a great experience. Our t Purchased a Honda Pilot 2015. Excellent service. Wonderful demeanor. Courteous, knowledgeable and friendly staff. Simply a great experience. Our thanks go to Ray Sanders, Papa Seke and Mike Brown. More

Worst car buying experience of my life Came in to the dealership for a used Honda CRV and was told the price on it was "wrong" as there was hail damage and the price would later be raised t Came in to the dealership for a used Honda CRV and was told the price on it was "wrong" as there was hail damage and the price would later be raised to cover the repairs. Then I was shown another used car and haggled a price over the next couple of hours, signed for the car, then when I got home found that for the exact same car (same carfax and VIN) they had listed $3000 lower online than what they asked at the dealership and $700 lower than what I finally negotiated them down to. The next day I returned the car and they accepted it back, but would not come down to their advertised price. You would think I would leave and leave them a bad review, but I really wanted a newer CRV and they promised to make it up to me on a new CRV. So the next 2 days were spent looking and negotiating on new CRV's, finally they agreed to an OK price on a early 2014 model, but in order to get an OK price they said I had to get the "environmental protection package" which costs $899. Turns out that the chemicals they use on the interior are just diluted mineral spirits which costs less than $20 in store. Once I found this out a few days after closing I tried to cancel the now obviously terrible package, however I was told it could not be canceled. I have tried contacting everyone in the company all the way up as high in the chain of command as the operator would let me go and was giving the run around each time. Do not waste your time or money with Hall automotive... More

Pure Driving Joy Bought a Honda Odyssey with the help of Ray Sanders, Dennis Jordan, and Chris from the Finance Department. The whole experience was very positive. T Bought a Honda Odyssey with the help of Ray Sanders, Dennis Jordan, and Chris from the Finance Department. The whole experience was very positive. This amazing team of men from Hall Honda Virginia Beach made the purchase a smooth and seemingly effortless. Our van is a pure driving joy and makes Hall a place to buy future vehicles with confidence that we will get a great price on quality machinery. More

Impeccable Customer Service Provided at Hall Honda Virginia I had the best experience buying a car at Hall Honda of Virginia Beach. I was treated as a valued customer by each and every member of the Hall Honda I had the best experience buying a car at Hall Honda of Virginia Beach. I was treated as a valued customer by each and every member of the Hall Honda staff from the moment I walked into the showroom. The customer service at Hall Honda is impeccable. John Christian navigated me flawlessly into the car of my dreams. He patiently listened to my needs and then met those needs effortlessly. Before I knew it, I was behind the wheel of my new car being taught how to use all of the features before driving away with a smile on my face. I would recommend Hall Automotive and Hall Honda in particular to everyone who is a fan of dedicated customer service. I am looking forward to a nice, long relationship with the staff of Hall Honda. More

Great experience My experience with Hall Honda was great. Karl Collins and Eric Rogers were and continue to be great salesmen who were honest, patient, and friendly th My experience with Hall Honda was great. Karl Collins and Eric Rogers were and continue to be great salesmen who were honest, patient, and friendly throughout this process. Karl Collins was able to put my wife in a 2014 Honda Civic with comfortable payments and is working diligently with me on finding the right vehicle. Karl Collins and Eric Rogers made my experience with Hall Honda a great one and I'd refer any friend of mine to your dealership. More

"Technical expert at its best" I bought a 2015 Honda Odyssey for my wife and she was amazed of the knowledge and professionalism Ian Baer provided. He is a true professional and ans I bought a 2015 Honda Odyssey for my wife and she was amazed of the knowledge and professionalism Ian Baer provided. He is a true professional and answer all of our question. We love our new minivan and would definitely recommend this dealership especially sales person Ian Baer. Thank you. Anil More

Salesman: either ignorant or a scammer. So girlfriend and i went to purchase an odyssey. From the beginning the salesman (Vern) was told there was a firm maximum on how large a monthly paym So girlfriend and i went to purchase an odyssey. From the beginning the salesman (Vern) was told there was a firm maximum on how large a monthly payment we could have. "No problem" he said. 3 hours on Saturday ended with us taking the van and vern telling us he had the payment where we wanted it. We drove the odyssey the weekend. Return after work today (Monday) to Complete paperwork etc. After spending another 2 hours there, "oops" Said Vern, it's actually going to be $7.200.00 more than I told you. "Sorry" he said. We got our trade-in back and left. What a SCAM. There's no doubt in my mind that we have been gamed. These salesmen know by rote the numbers for their popular vehicles - the dealer costs, the price they need to make profit, etc. There's no way to innocently make a $7.000.00 mistake. AVOID this dealer at all costs! More