Hall Honda Virginia Beach

Hall Honda = A+ Service Hall Honda is an excellent dealership overall. Whether you are buying a car or getting one serviced, you are always treated respectfully and courteous Hall Honda is an excellent dealership overall. Whether you are buying a car or getting one serviced, you are always treated respectfully and courteously. Service is efficient and always done well. More

Happy Customer I have always been happy with this dealership and the service I receive there. I have even taken my Toyota here because I am that happy with their cu I have always been happy with this dealership and the service I receive there. I have even taken my Toyota here because I am that happy with their customer service. It’s easy to schedule appointments on line and get text reminders and updates More

Inspection Stopped in for a state inspection - in and out in 30 minutes. Kuddos to Davonte for making it happen so quickly and understanding my time is importan Stopped in for a state inspection - in and out in 30 minutes. Kuddos to Davonte for making it happen so quickly and understanding my time is important. More

Great service! Check-in was quick. Service was done in timely manner, and my service manager friendly and explained everything. Very satisfied and recommend to othe Check-in was quick. Service was done in timely manner, and my service manager friendly and explained everything. Very satisfied and recommend to others in VA Beach More

Hall Honda I have nothing bad to say about Hall Honda. Besides loving my car, I have ALWAYS been pleased with everyone I have dealt with. From my salesman ,Karl I have nothing bad to say about Hall Honda. Besides loving my car, I have ALWAYS been pleased with everyone I have dealt with. From my salesman ,Karl ,to everyone in the service department, I have always had a positive experience. The service department is great! They are always so helpful with my time limits due to my job...and am always in and out in less time than I had expected during all maintenance services. I would definitely recommend this dealership to anyone thinking of purchasing a vehicle. More

Nice initial contact with the Red Team First visit for scheduled maintenance on my 2017 Pilot. Well received and well taken care of. Promptly provided loaner to use during the extended stay First visit for scheduled maintenance on my 2017 Pilot. Well received and well taken care of. Promptly provided loaner to use during the extended stay of my car More

Great Car Repair Experience Great customer service in a timely manner. Reasonably priced. Delivered ahead o schedule. Auto cleaned and washed w/o charge. Service done expertly Great customer service in a timely manner. Reasonably priced. Delivered ahead o schedule. Auto cleaned and washed w/o charge. Service done expertly w/o guidance. More

Great work! Mr. Carroll is very knowledgeable, any question/s that I have he sits down and explains to me how it is suppose to function and what we can do to fix Mr. Carroll is very knowledgeable, any question/s that I have he sits down and explains to me how it is suppose to function and what we can do to fix it. Always a professional! More

An exceptional service advisor who REALLY cares! In my opinion Matthew Stanford is a huge asset to Hall Honda's service dept. in Va. Beach. I found him to be everything a service advisor should be, In my opinion Matthew Stanford is a huge asset to Hall Honda's service dept. in Va. Beach. I found him to be everything a service advisor should be, and then some. I took my Odyssey in for servicing to ensure it would be in good working order to drive on a upcoming road trip since I had noticed some oil spots under my car when parked. As it turned out, my car needed substantial work which included ordering parts that would slow down the process and warrant my being w/o my car for several days. This created a real problem for me because my father has stage 4 lung cancer and had been having life threatening complications, so I was planning to take my college daughters for a very much needed trip to see their grandfather during their Christmas break. Matthew showed great compassion and empathy for my circumstances. Without any hesitation he said that he did not want the work my car needed to deter me from getting my family to see my father. He said he was going to see if he could give me a dealership loaner car that was comparable to the Odyssey I owned because he wanted me to have the same spacious car for the road trip I was used to driving. When he couldn't find an Odyssey at the dealership to loan me he contacted a local rental car agency to find an Odyssey, at no cost to me, none the less. Since there was not one available there either Matthew resorted to getting a different loaner car from the dealership. Now it would be generous enough that he went to such lengths to offer me a loaner car but he went the extra mile, thoughtfully asking me to look at the room it had and if I would feel comfortable driving it for my trip. The car he offered me was wonderful but it had not been cleaned inside so Matthew offered to take it around back of the dealership and proceeded to wipe down and vacuum the inside himself, so "it would feel and look nice for the trip." Then, I had to unfortunately explain to him that I would need the loaner for an undetermined timespan since my trip was taking me quite a distance out of state and I had no idea what the medical condition of my father would be once I arrived. Once again, Matthew kindly said, "No Worries, stay as long as you need," and told me I just needed to make the trip as we had planned. (I realize this is a lot of detail to share and quite the lengthy review but I want readers AND Honda to understand the great lengths this gentleman went to, to accommodate me on so many levels.) In addition, I really appreciate the patience he showed and time he spent trying to educate me regarding the work my car needed when I took it in. When I was told my car had several places oil was leaking from, he could tell I was in disbelief. So once again, as part of his superior effort, he said, "Come on. Follow me. I want to show you something." He led me out to the garage and under my raised car where he took his fingers to touch 4 places and show me where oil was leaking from and explained why it was imperative to have them fixed. I've returned to this dealership and Matthew for my service needs since the above circumstances and had the same great service repeated. I was still seeing indications of oil leaking from under my car but this dealership, Matthew Stanford, and his supervisor stood behind their work and stayed committed to resolving the issues. In addition, after picking up my van and returning the dealership's loaner car I received a call from them to let me know I had left my personal garage door opener in the loaner. Are you ready for this?? The dealership offered to have their shuttle driver drop off/return it to me at my home, "so I would not be inconvenienced." Now THAT'S customer service I really appreciate. Matthew Stanford, THANK YOU for taking such good care of all my car needs and making the process as comfortable as possible for me! Honda is mighty fortunate to have you on their team! More

Long Term Customer My family has purchased and maintained 4 Honda’s from Hall Honda. Their team is very professional, easy to contact and honest. We have been customers My family has purchased and maintained 4 Honda’s from Hall Honda. Their team is very professional, easy to contact and honest. We have been customers since 2002. I would highly recommend their sales and service departments and the Honda brand! More