Hall Nissan Virginia Beach - Service Center

7 second screwdriver Made appt to have auto opening rear door diagnostic done before i paid near $300 for a new control module. Was told the diagnostic would be $89. Fair Made appt to have auto opening rear door diagnostic done before i paid near $300 for a new control module. Was told the diagnostic would be $89. Fair enough. I got a call while at lunch after I dropping off the vehicle that an extra charge of $185 was needed to get the rear door open. I explained to Bernard that there is a slot in the back door, inside the car that you slide a screwdriver in to manually open the door. The owners manual specifies this. He didn’t want to hear it, he stated the only way to get the door open was to take it apart from the outside. I put a hold on all work and when I finished lunch, I went back to the dealership. I then tried to explain to Benard how to manually open the hatch from the inside, he was adamant that the only way would cost me an extra $185. I then got the service manger and explained the situation. He gave me a screwdriver and I told Bernard it would take 12 seconds to open, it took 7 seconds. My bad. $185 for 7 seconds work. A tidy profit for Benard. True story. Needless to say, the service manager work on my car himself and found a sticky switch in the fron driver dashboard and didn’t charge me. I still go to Hall because i have oil changes in the bank. I like to look Benard in the eye and remind him how he tried to charge me $185 for 7 seconds worth of labor. More

Always prompt and friendly. I have been using Nissan service for several years. My rep, Bernard Branch, is always professional and friendly. I appreciate them taking the ti I have been using Nissan service for several years. My rep, Bernard Branch, is always professional and friendly. I appreciate them taking the time to go over any service needs and items to be addressed. I will continue to use them for service. More

Service Done Right I recently had to have a few things repaired on my Nissan Rogue. Bernard the service person I worked with was absolutely amazing. From start to fini I recently had to have a few things repaired on my Nissan Rogue. Bernard the service person I worked with was absolutely amazing. From start to finish he kept me informed of my vehicle’s status. Bernard not only took care of a few major mechanical problems that my car was having, he also went above and beyond and took care of a recall service repair that was needed. I rarely take the time to write reviews, but Bernard’s level of customer service was beyond my expectations. A very satisfied customer, Denise More

Great service! I was in and out in about 90 minutes which was less than the quoted time. I always have a great experience at this dealership. I was in and out in about 90 minutes which was less than the quoted time. I always have a great experience at this dealership. More

Excellent Service Had an issue with my ac and Shannon was very helpful in getting it fixed. Dropped my vehicle the night before and she called me first thing in the mo Had an issue with my ac and Shannon was very helpful in getting it fixed. Dropped my vehicle the night before and she called me first thing in the morning and contacted me every step of the wait. Greets me with a smile and has excellent customer service skills. More

Awesome , just awesome ! Bernard branch is amazing at what he does ! He gets the customer out in a reasonable amount of time and makes them feel welcome. I would recommend his Bernard branch is amazing at what he does ! He gets the customer out in a reasonable amount of time and makes them feel welcome. I would recommend his services to anyone I know More

Service and repair The customer service associates are always friendly and helpful. They always keep you informed though out the service of your vehicle. If they find The customer service associates are always friendly and helpful. They always keep you informed though out the service of your vehicle. If they find a problem that needs to be corrected the will tell you upfront with a cost before the repair is made so that there is no hidden costs. I travel 2 hours to have all my service completed by Hall Nissan. More

Fantastic service, friendly and extremely helpful! I appreciate that you not only helped me with the issue but was extraordinarily nice and quick about it! T service, friendly and extremely helpful! I appreciate that you not only helped me with the issue but was extraordinarily nice and quick about it! Thank you so much!!! More

Great customer services! Everyone on staff was totally respectful and courteous. Complimentary coffee and donuts was a very neighborly touch. I will definitely recommend my fr Everyone on staff was totally respectful and courteous. Complimentary coffee and donuts was a very neighborly touch. I will definitely recommend my friends to take advantage of your services. More

True Professionalism!! Shannon was very polite and friendly. As soon as I walked in, she greeted me with a wonderful smile. She made my visit and short time in lobby very pl Shannon was very polite and friendly. As soon as I walked in, she greeted me with a wonderful smile. She made my visit and short time in lobby very pleasant. More