Hall Toyota Virginia Beach

Priceless customer service in the service department! I brought my new 4Runner to 2 Toyota dealerships to deal with my steering wheel wobbling on the highway because of the tires. The technicians kept tel I brought my new 4Runner to 2 Toyota dealerships to deal with my steering wheel wobbling on the highway because of the tires. The technicians kept telling me they didn't feel anything and gave me back my car. I was very dissatisfied about that. I decided to bring it to one more place, Charles Barker Toyota and as soon as I walked in I was greeted and introduced to Christopher Belcher. I told him what was wrong with my car and he became very worried and told me he would take care of the problem no matter what. I received a phone call later that day saying he had to bring my car to a Mercedes dealership to get a special test done to see if the tires were defective as he thought they were. Turns out they were defective and he was able to put in a special request through Toyota for me to receive premium Michelin tires. Two days later they arrived and had them installed. Chris and his Toyota team went above and beyond for me and my car. I couldn't ask for a more professional and dedicated gentlemen. Thank you Chris for servicing my car and I will always bring my car to you from now on! More

Have Purchased from Charles Barker Toyota for many years. I am currently driving my fourth vehicle from Charles Barker. Every dealing with Charles Barker Toyota have been easy and pleasant. My salesman, Joh I am currently driving my fourth vehicle from Charles Barker. Every dealing with Charles Barker Toyota have been easy and pleasant. My salesman, John Smith, has always treated me with the most respect. He is always friendly, attentive to my needs and desires and goes out of his way to help me receive the best deal possible. I also have to state that the service department at Charles Barker Toyota is one of the best I have ever had the pleasure to deal with. Lidia Green, my service technician, goes out of her way to make sure I get an appointment to suit my schedule. She always greets me with a warm friendly smile, explains exactly what service will be performed on my car and the service is always timely. It is the friendly and caring attitude by all employees that I come into contact with at Charles Barker Toyota that keeps me as a returning customer. More

Pleasant Experience, Great Sales Person My husband and I enjoyed working with our sales person, Steven Slaven. Steven was on top of it. He was professional, knowledgeable, personable and p My husband and I enjoyed working with our sales person, Steven Slaven. Steven was on top of it. He was professional, knowledgeable, personable and patient!!! We had lost our car in the flood a couple of weeks ago and the thought of purchasing another car was daunting. We did our car lot cruising, looking for the perfect car, and found it. Steven was not pushy and answered all of our questions. We felt comfortable working with him and the Sales Manager Jesse Cook. After the sale, Steven took the time to familiarize us with our "new" car. It was a great car buying experience and I would highly recommend Steven Slaven, Charles Barker Toyota and staff. Pam E. More

Purchased 2 y.o. Rav4 & had an excellent experience I was impressed with all the staff that helped me buy my car. The used car manager went out of his way to assist me with a couple of small issues. He I was impressed with all the staff that helped me buy my car. The used car manager went out of his way to assist me with a couple of small issues. He stayed the course and made sure they were resolved. He gets 2 thumbs up! More

State Inspection Winded review beware... We are new to the area and had to have our state inspections done on our cars so we called around to multiple places, Charles Winded review beware... We are new to the area and had to have our state inspections done on our cars so we called around to multiple places, Charles Barker included and I asked how it works whether the inspection is something that take a while and if I would need to drop off my car and then if I needed an appt. I was told that I can make an appt and that it take roughly 45 minutes and hour at most. So after calling around this place sounded like the place to go since I could wait for my car, so I called back and made appt for both of our cars (a Toyota and a Jeep). Fast forward 5-ish days and I show up at my appt on time (even a few minutes early), I checked in with a rep who was nice and told me all about where my son and I could hang out while we wait and said it should be about 1 hour- 1 1/2 hrs at most (wait what... what happened to 45-60 minutes). So we went to the lobby to wait. After a little after 1 1/2 hrs I went to ask the clerk about my car, I was told it would be just a few minutes. So we went back to waiting... 30 minutes later (you do the math.... that's 2 HOURS) I went to the same clerk/cashier to ask AGAIN and she looked dumb founded at me that I was back and asked has no one come to get you yet... Mind you I have to check out with her... "Nope". So she called back to check on my car at the service counter and was told they were coming up with the keys. So after 2 hours of waiting for a state inspection (that takes 20 minutes from start to finish in Texas which is apparently normal around here) I have since taken my husbands car else where to have his inspection done. Not as convenient as waiting since I had to drop it off but sure beats waiting around 2 hours for something I was told would take about 45 minutes. I will not be going back to this dealership again. More

Great Salesman, Great Service I enjoyed working with Ray Aiden. With Mr. Aiden's assistance, I purchased the car I wanted for the price I needed. He is highly recommended. T I enjoyed working with Ray Aiden. With Mr. Aiden's assistance, I purchased the car I wanted for the price I needed. He is highly recommended. Thank you so much Mr. Aiden, you saved me!! More

Great car buying experience! Thank you Mr. John Smith, Jr. for treating us the way you wanted to be treated. You were kind, helpful, and informative. You gave us time and space Thank you Mr. John Smith, Jr. for treating us the way you wanted to be treated. You were kind, helpful, and informative. You gave us time and space to make our decision, never once pressuring us or making us meet other people to pressure us. I was not looking forward to the car buying process, however after we met you, I told my husband I hope we prefer the highlander because I want to buy a car from you. I am so excited you remembered what we talked about and sent me that email. We had been to many other dealerships and no one treated us as respectfully as you it. Thank you so much! More

Fantastic Smooth Service I recommend Ray Aiden who made our first car buying experience smooth & much less stressful. Honest, patient & really fought hard to get us the best d I recommend Ray Aiden who made our first car buying experience smooth & much less stressful. Honest, patient & really fought hard to get us the best deal...and did! Felt informed all the way. Thanks to the finance guy too, Chris Hilliker! Great job Toyota! More

Ray Aiden gave us excellent service. Ray Aiden helped us find the right vehicle along with the right price. Ray was very professional and able to answer all of our questions. He was ver Ray Aiden helped us find the right vehicle along with the right price. Ray was very professional and able to answer all of our questions. He was very efficient in getting the deal done which was important to us. Working with Ray made our car buying experience easy. We were so pleased with our experience we ended up leasing a second Rav 4 that evening! More