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Hall Toyota Virginia Beach

Virginia Beach, VA

4.8
769 Reviews

1877 Laskin Rd

Virginia Beach, VA

23454

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769 Reviews of Hall Toyota Virginia Beach

December 18, 2021

Matthew and Tegen were a dream to work with! They were so knowledgable and responsive to my every beck and call and I could not imagine this experience being any better. Thank you! More

by richarsi86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Kuhlman
December 15, 2021

I really do wish I could leave Hall Toyota Virginia Beach 0 the service department is ridiculous they never answer the phone never contact you back…I do not understand why do they ask for contact information More

by Jncfall20hello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michelle Bozeman
Jan 07, 2022 -

Hall Toyota Virginia Beach responded

Thank you for your feedback. It’s our understanding that our Service Manager, Fred Phillips, has reached out to you about your experience. We hope you will give us another opportunity in the future to earn your confidence. If we may be of further assistance, please contact Fred at 757.437.4041. Thank you.

Jan 07, 2022 -

Jncfall20hello responded

I never heard from anyone .. No one ever contacted me about the rude service that o received

November 27, 2021

Brian and other staff were very helpful, informative, and I ended up getting a fantastic car for a good price. I am very satisfied! More

by Jack Frasier
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hilliker, Brian McCormick, Amanda Carroll
November 27, 2021

Made buying a car in this crazy market easy and enjoyable. Ordered my car to my exact specifications and called when they had it delivered. More

by Ccknoeppel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian McCormick
November 22, 2021

Chris Belcher is the best… came in for service and it was a quick easy process. More

by Lbonita12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Belcher
November 21, 2021

My husband and I came in for service, we ended up leaving with our dream car 🤩. Brian went above and beyond to work with our crazy life. He worked magic. More

by Sarrha
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hilliker, Christopher Belcher, Stephen Erny, Brian McCormick, Anthony Parker
November 17, 2021

Ray was awesome, he made the process of buying a car quick and easy. As a first time car buyer, we had lots of questions and he answered all of them with honestly! A huge thank you to everyone who staye More

by Cbest
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Aiden, Alissa Ruparelia
November 17, 2021

Kim was both professional and timely in her ability to answer all my questions and provide her expert advisement about my cars of interest. It was refreshing to interact with someone so positive and demon More

by BNJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly Onyeuma
November 03, 2021

Alissa was great to work with and gave us an exceptional deal on a new Toyota Highlander! She was very patient with us and made us feel very comfortable during the whole process. Thank you Alissa! We love More

by tallbryan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alissa Ruparelia
October 27, 2021

I don't think they were honest. They are marking up cars that are ordered by customers but not elected to buy. So my order, which I waited months for, was "accidentally" switched colors. They blamed the fac More

by cee
Recommend Dealer
No
Employees Worked With
Megan Doudna
Nov 03, 2021 -

Hall Toyota Virginia Beach responded

Cee, thank you for reaching out to us. Our General Sales Manager, Alissa Ruparelia, would like to speak with you about your experience. Unfortunately, she's been unable to reach you via phone up to this point. At your convenience, please contact Alissa directly at 757.437.4000 or private message us here on DealerRater with your preferred phone number and the best time to reach you. We hope to speak with you soon. Thank you.

Nov 03, 2021 -

cee responded

No thanks. I have no interest in speaking to anyone from Hal Toyota. But I certainly tell anyone I know about my shady experience there

Nov 04, 2021 -

Hall Toyota Virginia Beach responded

Cee, thank you for reaching out to us. It’s our understanding that you’ve been in contact with management about your concerns and we have refunded your initial deposit. Unfortunately due to an nationwide inventory shortage, that is out of our control, we are unable to accommodate the timeframe in which you need the new vehicle that you ordered. We do apologize if you feel there was any miscommunication regarding the color of the Corolla Cross that we ordered for you. If we may be of further assistance, do not hesitate to reach out to the dealership at 757.437.4000. Thank you.

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