Hall Toyota Virginia Beach

We worked with Mike Cohen and have to express that he was the best overall car salesman we have ever worked with. We buy cars with relative frequency-every 2 or 3 years. We had recently got a new dog and sta the best overall car salesman we have ever worked with. We buy cars with relative frequency-every 2 or 3 years. We had recently got a new dog and started wondering if an SUV would be better for us as, due to the size of our new dog, we could not travel in our regular cars with our dogs AND others. We very casually started looking around and checked out cars at Mercedes, BMW, Lexus, Acura, Audi, Volvo, Hyundai and s few others. We have to say that it was Mike Cohen's that made us jump off the fence and actually purchase a vehicle. We had a lot of specifications for our new/used car and he listened patiently to everything. He knew that we did not know if we were ready to get a new car and were just looking around. However, this did not make him treat as as lesser than any other customer. He was incredibly patient and understanding. We had our dog with us, and he was not at all bothered by this. He even brought us a bottle of water and a cup for our dog to drink out of! Mike spent about 4-5 hours on a Saturday with us looking over about 4 different types of cars. We test drove 3 of them. He was never short with us. He was never pushy. He never seemed annoyed. He was knowledgeable-and whatever he did not know-he admitted (instead of making something up) and followed through on getting us the answer. He was INCREDIBLY personable and genuine. We were clearly working with someone who came across as a trustworthy person- not the stereotypical image of a car salesman. At the end of the day, we walked away to think about things. He allowed us to leave without the stress inducing, very uncomfortable, awkwardly high pressure act. He gave us his card and asked that we contact him if we were interested. Well, the very next day, we decided to buy one of the cars Mike had showed us. We gave him a call on his cell phone to let him know- something we never would have bothered to do before- but we wanted to make sure he got the commission on any car we bought. He did not answer,but called back five minutes later to let us know that the dealership was closing in ten minutes (he knew we lived ~30 min away). This saved us some frustration we would have had otherwise!! The next day, we gave him a heads up when we were on our way in. We ended up getting a great deal on the car. AnAmazing deal really. We probably we have tried to haggle a bit more too- but Mike was such a real person that we saw him as another human who also worked for a living- not someone who was just trying to pull the wool over our eyes. Maybe we could have gotten the c ar for a little less, maybe not- it was already an incredible deal as it was. The point is the we dropped our own hard act because of the person we were working with. We did not intend on buying a car that day. We remain pretty firm that we probably wouldn't have if we had not worked with Mike. In a world full of automated customer service and fast,hard sells- working with a sincere person such as Mike is refreshing. He is truly an asset to this dealership. Of note, everyone else was also very friendly; but, Mike Cohen alone made this sale. More

i really had no intention of buying Saturday we were "just looking" and on our way to another appointment Styles and Jewanda were so nice and friendly that I decided to see if we could buy they were ver "just looking" and on our way to another appointment Styles and Jewanda were so nice and friendly that I decided to see if we could buy they were very professional and made my wife and I very comfortable. I have bought a load of vehicles in my 62 years, this was the fastest and calmest deal that I have ever done I am very very pleased with my experience at Charles Barker Toyota and would not hesitate to go back for another vehicle or recommend the dealership I cannot emphasize enough what a pleasant time we had to bad 5 is as high as I can rate them they are a10 More

Got a quote for a new Toyota Tacoma from Charles Barker Toyota. Took it to Priority Toyota in Chesapeake to see if they could meet or beat their price. Called Charles Barker back and spoke with the manager Toyota. Took it to Priority Toyota in Chesapeake to see if they could meet or beat their price. Called Charles Barker back and spoke with the manager, Curt Carter. I told him I was at Priority Toyota and they matched their price but if they threw in a tow hitch, I would go with them. Curt was very rude and said, "I can't believe you took the hard work my salesmen did over to Priority and basically handed it to them. I just can't believe you did that." EXCUSE ME!! Isn't that what you do when you are trying to get the absolute best deal on a new car??!! You go from dealership to dealership and check out their prices. I'm not going to go into the first dealership I walk in and immediately purchase something. Buying a new car is a big thing and I want to check all my avenues. I just couldn't believe the way Curt talked to me. I've never written a review of anything, but I felt that this was important for others to hear. And the sad thing is, this is their MANAGEMENT!! More

I was absolutely blown away by Tony. Never in my 30 years of dealing with car dealerships have I had such a good relationship in buying a new or used car. His friendliness, professionalism, honesty and overa of dealing with car dealerships have I had such a good relationship in buying a new or used car. His friendliness, professionalism, honesty and overall commitment to the sale and my needs totally exceeded my expectations!! I would recommend him to anyone of my family members and friends. More

I was a loyal customer, but not anymore. Service and attitude of the organization is sliding. Case in point, when original purchased the vehicle, one week later sensor lights came on. CB Toyota's soluti attitude of the organization is sliding. Case in point, when original purchased the vehicle, one week later sensor lights came on. CB Toyota's solutions, turned it off, and stated, tighten your gas cap. Although, I have been tightening the gas cap, lights continuously come on, returned the vehicle back, and the diagnosis was three major sensor lights require replacement, but get this, I needed to shell out $1,400 for repairs. During another incident, they lost my keys and decided to give me lip services....Never again will I let these guys touch my vehicle....I was loyal customer until you pissed it away. 26 Year Navy Veteran. More

Went in for oil change and tune up for up coming road trip. Next day started trip, checked oil at gas station. They did not even fill it half way full of oil. Needed another qt!!! Oh yea, i paid trip. Next day started trip, checked oil at gas station. They did not even fill it half way full of oil. Needed another qt!!! Oh yea, i paid for synthetic oil change!!! This is the biggest thing!!! They checked my newly replaced air filter, but they did not seal it correctly with the latch. For the past three months, my 4 runner has been sucking dirty air. Really dirty air. I called and came by their location today and showed them what they had done. Get this. There service manger Mr. Bush, said he has never heard of any problems with cars/engines that suck in dirty air!!! Really---than why even have air filters. They talked to me like a idiot. Anyone who knows anything about internal combustion engines know they need clean air or sand and grit will kill seals and rings. This was completley lost to the SERVICE MANAGER!!!! He did not see a problem. DO not go there. You might have a great expereince, but it only takes on mess up, and they will not take care of their mistakes!!! Or even make a good faith effort. Contacted Toyota North America today, and got a case number!!! More

After several negative experiences at other dealerships in the area, my husband and I were blown away by the friendliness and professionalism of the staff at Charles Barker Toyota. Our salesperson in parti in the area, my husband and I were blown away by the friendliness and professionalism of the staff at Charles Barker Toyota. Our salesperson in particular, Tony, was not only the most accomodating that we had encountered, but also the only one who seemed to really care about helping our family find exactly what wanted for the price we needed. A car buying experience can be rather stressful itself, but with Tony's help we were able to walk away with a perfect car for our family without a single ounce of buyers' remorse. I would recommend Tony to anyone looking to buy a car from someone who will listen to their needs and get them exactly what they want without feeling like "just another customer". More

Customer service has always been great. I have yet to have any work done on a vehicle yet, but my new Rav 4 looked very good when I picked it up. Everyone was very friendly and professional. My overall have any work done on a vehicle yet, but my new Rav 4 looked very good when I picked it up. Everyone was very friendly and professional. My overall experience was good and I felt that the price was fair. More importantly the 0% APR and warranty is fantastic! My family has been doing buisness with Charles Barker for 10 years and I expect we will continue to do so for many more. Thank you and Happy Holidays to the entire Charles Barker family. More

I am so unhappy with the lack of customer service that I've received since I leased my Toyota from Charles Barker. I purchased a 4Runner from them before and then recently leased a Camry. Their business I've received since I leased my Toyota from Charles Barker. I purchased a 4Runner from them before and then recently leased a Camry. Their business office is apparently too busy to talk to customer who have already purchased/leased a vehicle even though I told them in a message(for reasons I won't go into here) that it's critical that I get a copy of my paperwork immediately. I can't even get a return phone call. My Dad is in the hospital after having a major hospital, so I really don't have time to keep calling them. I really thought that they were more customer oriented than that. I don't think that they understand that a car purchase is the largest purchast that I make after my home purchase and I don't appreciate that they are too darn busy to even make a phone call after the sale. I guess they just want you to buy and car from them and then go away. More

From visit Friday, 23 NOV, felt very comfortable in dealing with charles barker toyota for a prospective new vehicle purchase. Returned Sat morning to make the purchase. Great service. Believe I rec dealing with charles barker toyota for a prospective new vehicle purchase. Returned Sat morning to make the purchase. Great service. Believe I received a fair price. Close to my residence, so easy access for servicing. Jesse and Ben very professional. More