Hall Toyota Virginia Beach

I had new brakes put on my 2006 Highlander. A week later my breaks started squeaking. When I brought it in I was told my rooters were bad. Now, shouldn't the mechanic that changed my front and rear brakes my breaks started squeaking. When I brought it in I was told my rooters were bad. Now, shouldn't the mechanic that changed my front and rear brakes noticed that the rooters were bad? So, I paid for new rooters. Two weeks later, my breaks are still squeaking. When I spoke to Mr. Williams he said it may be because of all the rain we have been having. He recommended that I wait a week so they can dry out. So, I did. My breaks still squeaked. I made an appointment for yesterday at 1600 to have them looked at. I arrived at 1530. After about 20 minutes of the 30 minute drive there my breaks stopped squeaking. When I arrived, they did not squeak! I left my vehicle overnight so that it could cool down. Supposedly, you have a shuttle service available, but, what you fail to inform people is that it is only available certain times!!! I have NEVER used your shuttle service so, did not know the hours it is available. At 1615 I was told the person was gone for the day. Mr. Williams did ask the service manager if there was someone that could give me a ride to my husbands place of employment about 10 miles away. But, I was told there is noone available to give me a ride. I walked several miles until my husband got off work at 1630 and picked me up. Just for your information there is not a sidewalk going all the way down Laskin Road! thank God that I am a 55 year old woman that is only 50 lbs overweight and not 100lbs!If my car would have been fixed correctly the first time I would not have had this terrible experience. After I had called the dealer several times today I was notified that me car is not squeaking. So, I told them to lock the keys in the car. I have purchased two vehicles from you within the last 6 years. I will NEVER purchase another one there! I will be sure to let the military members I work with know exactly how I was treated by Charles Barker Toyota! More

Outstanding experience from beginning to end. I've either delt with or been to just about every dealership in this town and Charles Barker is awesome!!! delt with or been to just about every dealership in this town and Charles Barker is awesome!!! More

I wish I could rate higher than fives. John E. Smith Jr. and Anthony Parker made this the best car buying experience I have ever had. Professional, courteous, relaxed, and just good people. John is a grea and Anthony Parker made this the best car buying experience I have ever had. Professional, courteous, relaxed, and just good people. John is a great salesman and a real asset to this dealership. I would come back just so I could work with him again. I am definitely going to recommend this dealership, and John E. Smith Jr. in particular, to all of my friends and patients. I usually don't bother to go online to write these sorts of things, but I'm a very happy customer and I want other people to know to help support and foster great service like this. More

OUTSTANDING, VERY FRIENDLY AND COURTEOUS CUSTOMER SERVICE. THIS IS THE SECOND TOYOTA I BOUGHT FROM CHARLES BARKER TOYOTA. THE SERVICE JUST KEEPS GETTING BETTER. JOHN SMITH JR WAS ONE OF THE REASONS SERVICE. THIS IS THE SECOND TOYOTA I BOUGHT FROM CHARLES BARKER TOYOTA. THE SERVICE JUST KEEPS GETTING BETTER. JOHN SMITH JR WAS ONE OF THE REASONS THIS PURCHASE GOT DONE. HE WAS ABLE TO GET THE CAR/COLOR I WANTED AT THE PRICE I HAD IN MY MIND WHEN I STARTED SHOPPING FOR THIS VEHICLE. HE WENT THE EXTRA MILE TO HELP ME CONTACT MY INSURANCE COMPANY AND HAVE A PROOF OF INSURANCE FAXED TO ME AT THE DEALERSHIP. THIS OVERALL GREAT EXPERIENCE IS ONE OF THE MAIN REASONS CHARLES BARKER TOYOTA WILL CONTINUE TO GET MY BUSINESS. WELL DONE AND THANK YOU V/R ANTHONY BASCIANELLI More

When I entered the dealership ,I was treated professionally and with no pressure. Shawanda really made sure that I had the vehicle I was looking for. She gave me a lot of choices and got the o professionally and with no pressure. Shawanda really made sure that I had the vehicle I was looking for. She gave me a lot of choices and got the one within my budget and was very happy with it. The vehicle was delivered as promised! More

Barak was very friendly and was very convincing. Not only that, he was very accomodating and had in mind the interest of the client. Both the dealership and the sales agent, Barak Avigad did a wonderful job. that, he was very accomodating and had in mind the interest of the client. Both the dealership and the sales agent, Barak Avigad did a wonderful job. More

I drove two hours to get a car they had in stock and no one else did. They gave me a fair amount on my trade and even beat USAA on my loan rate. Cant say enough about them. I even got a snack and a coke fo one else did. They gave me a fair amount on my trade and even beat USAA on my loan rate. Cant say enough about them. I even got a snack and a coke for the road trip back home. More

I gave a "great" rating I gave a "great" rating because,....well,.....because it was "great" in all ways that I can think of from Titus assuring me that he was, in fact, loo I gave a "great" rating because,....well,.....because it was "great" in all ways that I can think of from Titus assuring me that he was, in fact, looking out more for "me", that he was for Charles Barker. Not sure if all your sales people do this, but I can assure you that that kind of personal touch is a great idea, too Lacy affering to actually pick me up at home (here in Norfolk) and driving me to your dealership to pick up my vehicle, and not forgetting, of course, Anthony's No-Nonsence appraoch in the final closing of the sale and finishing up the paper work etc. I would also like to mention Loni for his honesty some years back which actually is what brought me to Charles Baker to begin with, not to mention Date Lamb of past years and particualr advice from Don from time to time concerning an older Toyota pick-up I had you guys working on from time to time. So I marked everything "great", well,......because it was. Sincerely, Barry Feeney More

I would recommend Charles Barker to everyone I know. I would recommend Charles Barker to everyone I know. Barack was a pleasure to work with. We started looking in the April/May timeframe and that was w I would recommend Charles Barker to everyone I know. Barack was a pleasure to work with. We started looking in the April/May timeframe and that was when we first met Barack, we told him up front that it would probably be August until we would be a serious buyer. I have spoken to Barack on the phone but not in person since our initial meeting, my wife and I pulled onto the lot and Barack greeted us by name. This was piece of mind that we where dealing with a professional dealership. I would ask the management at Charles Barker to personnaly prasie Barack in a public setting, you don't always find good salesman like him. I hope to continue to deal with Barack and the Charles Barker Team for many years. Thankyou for making our new car experience a great one. Stewart & Stephanie Smith, Pround owners of a 2011 Limited 4 Runner More

Mr. Hilliker did an outstanding job in representing and presenting Charles Barker Automobiles Prodicts. - Customer Service Skills was Outstanding - Job related knowledge was outstanding - Commu presenting Charles Barker Automobiles Prodicts. - Customer Service Skills was Outstanding - Job related knowledge was outstanding - Communication Skills was outstanding Note: Mr. Hilliker did not try to sell me a vehicle, He help me purchase the vehicle of my choice, I was willing to pay for. More