Halleen Kia

I liked working with Arnaldo Rivera he listened to my wants and needs and got me into the perfect car for me. I felt he was fair and honest to work with and I would refer him to my friends. It was wort wants and needs and got me into the perfect car for me. I felt he was fair and honest to work with and I would refer him to my friends. It was worth the drive from Mentor to get a price that was within my budget. More

I have used this dealership for my past two purchases of vehicle's and it has been nothing but a great, easy, smooth experience. I highly recommend Halleen Kia and Jim McConville if you are looking for gre vehicle's and it has been nothing but a great, easy, smooth experience. I highly recommend Halleen Kia and Jim McConville if you are looking for great prices, great vehicles for great prices, and a great salesman who does not pressure you but only helps and does what ever he can to make your experience nothing but great! Thanks Halleen Kia!!! More

Today, the very moment I drove my car into the service garage, I was greeted with a smile. Upon exiting the car, I received a firm handshake, and a hearty "Good morning!" [This is Vince Barry's way of garage, I was greeted with a smile. Upon exiting the car, I received a firm handshake, and a hearty "Good morning!" [This is Vince Barry's way of greeting customers and making us feel that we matter; he has been this way EVERTIME (over the past several years) I have visited Halleen's.] He included a little small talk, asked how I enjoyed my weekend; when I asked about him and his weekend, he beamed and briefly highlighted the activities of his three children, his wife and himself (oh, and great grandma, too!). This I very much enjoyed! Then we got to the reason for my visit: Vince encouraged me to detail the problem I was experiencing with the dash "Check Engine" warning light; he asked some pertinent questions and keyed the info on the service form, while briefly explaining the start of the necessary "tracing the problem" process. I knew all would be okay! After getting my signature on the work order, Vince asked me to help myself to the coffee that has just been brewed. The wait was not long. Vince advised me of what needed to be done, footnoting here and there so I was understanding everything. He told me there would be a loaner car so I could go home and wait for the phone call, and said, "I don't want you to have to wait around here for two hours.--With a SERVICE man like Vince Barry at Halleen's Kia, I will always return. Thank you for this opportunity! Sincerly, D. E. Lowe More

I really appreciated what Jim McConville was able to do for me. I had a bankruptcy and am trying to get back on my feet and the people at Halleen Kia did an awesome job. I truly appreciate it! Thanks for me. I had a bankruptcy and am trying to get back on my feet and the people at Halleen Kia did an awesome job. I truly appreciate it! Thanks so much! More

The air conditioner on my 2009 Kia Spectra stopped working in March and I had it repaired at this dealership. Though it was under warranty I was still charged about a hundred dollars because they clai working in March and I had it repaired at this dealership. Though it was under warranty I was still charged about a hundred dollars because they claimed that paper was stuck somehwere in the unit. Not sure what they meant. A few weeks later the air conditioner stopped functioning again. This time i called Kia customer care to get it repaired. On July 13, I took the vehicle to Bill Doraty Kia and left it there for a day. At first I was told it would be an addtional 150 dollars and when i told them that I just piad that, I was told it was at another dealer. He then called back to say that his mechanic determined that something was wrong with the air -conditioning unit and that I would need to leave it there for "observation" which I told them I needed the car for work and that it was unacceptable. WHen I picked the car up, it appeard that no work was actually done on vehicle. Numerous calls to corporate office has resultd in no answers. today I filed complaint with Ohio Attorney Generals office to finally force the warranty work. More

WHILE OVERALL WE HAD A VERY PLEASANT EXPERIENCE WITH EVERYONE THAT ASSISTED US AT THE KIA DEALERSHIP, WE WOULD LIKE TO SAY THANK YOU TO JIM MCCONVILLE FOR PROVIDING EXCEPTIONALLY EXCELLENT SERVICE TO US EVERYONE THAT ASSISTED US AT THE KIA DEALERSHIP, WE WOULD LIKE TO SAY THANK YOU TO JIM MCCONVILLE FOR PROVIDING EXCEPTIONALLY EXCELLENT SERVICE TO US. WE WERE IN AN UNEXPECTED SITUATION THAT WE NEEDED TO PURCHASE ANOTHER CAR AND DREADED THE TASK OF SEARCHING FOR A VEHICLE THAT OUR BUDGET COULD ACCOMODATE. OUR FIRST AND ONLY DEALERSHIP VISIT WAS THE NORTH OLMSTED KIA DEALERSHIP. WE LIVE A FEW BLOCKS AWAY, SO IT FEELS GREAT TO KNOW WE MADE THIS PURCHASE FROM A "NEIGHBOR AND FRIEND" IN OUR OWN COMMUNITY. JIM MCCONVILLE LISTENED INTENTLY AS WE DESCRIBED OUR NEEDS AND WHAT WE WERE HOPING TO ACCOMPLISH WITH THIS AUTO PURCHASE. HE PROVIDED THE GUIDANCE THAT WE NEEDED AND HELPED US TO PICK OUT THE PERFECT CAR FOR ME. I KNOW I WILL ENJOY DRIVING MY 2009 PT CRUISER FOR MANY YEARS TO COME. JIM IS AN ASSET TO YOUR DEALERSHIP. I AM SO GRATEFUL THAT HE WAS THE SALES CONSULTANT THAT GREETED US THAT DAY. THIS WAS THE MOST WONDERFUL CAR-SHOPPING EXPERIENCE THAT WE EVER HAD WITH A CAR DEALERSHIP. I WILL POSITIVELY RECOMMEND THIS DEALERSHIP AND ESPECIALLY JIM MCCONVILLE TO ANYONE I KNOW THAT WILL BE LOOKING TO PURCHASE ANOTHER VEHICLE. More

It was a great experience and they were very friendly and attentive. I recommend this dealership to anyone looking for a new car. They worked fast and it was not a whole day thing. attentive. I recommend this dealership to anyone looking for a new car. They worked fast and it was not a whole day thing. More

Arnaldo was very helpful and informative in regards to all aspects of my experience. The most important skill to have to be a good salesperson is to not just talk about the cars and the services but to al all aspects of my experience. The most important skill to have to be a good salesperson is to not just talk about the cars and the services but to also listen to the customer. Arnaldo worked with me every step of the way to meet the requests that I had in looking to purchase my new Kia Sportage. I love my new Kia and am thankul that I visited Hallen kia in north olmsted and had a great sales consultant like Arnaldo there to help me! More

Leon was our salesman. He was new to the sales team (one week), but his knowledge and expertise was outstanding. He and the sales manager, Zack, worked hard to give us a great deal on our trade-in and our week), but his knowledge and expertise was outstanding. He and the sales manager, Zack, worked hard to give us a great deal on our trade-in and our new 2013 Kia Soul! Leon, Zack, and another salesman, Charles Scott, were extremely friendly and helpful. They even located the color (Alien green) that we wanted from another dealer and got it to us within a day. Every question we had about the operation of the vehicle was explained to our satisfaction. I was impressed that they even contacted our insurance company and gave them all the information required to get our new car covered immediately. We had such a pleasant experience, that my husband is also thinking of getting a new Kia model soon! We will deal with Leon when we come in again. More

From the moment I inquired on the internet to the time I walked in the showroom I was impressed with the friendliness, professionalism and concern the employees have for a customer. Nilda Miller was very walked in the showroom I was impressed with the friendliness, professionalism and concern the employees have for a customer. Nilda Miller was very pleasant, helpful and knowledgable about the cars I inquired about. She was prompt on return calls and set up an appointment with Charles Scott for me. Charles was very thorough in the explanation of all the various components of the car giving the best customer service I've experienced in a long time. Not having a new car since 1999 has brought many changes in cars through all those years and Charles was even willing to set up many of the conveniences, such as bluetooth, for me. Oleg Gera was very thorough in his explanation of the finance agreement and extra options offered for the customers convenience. Overall, the experience was well worth it. I would recommend to my friends and relatives to definetly visit Haleen Kia and the aformentioned employees for a fair price, quality service and overall A-1 experience. Carole Lewis New 2013 Optima LX Customer More