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Halleen Kia
North Olmsted, OH
7,613 Reviews
Welcome to Halleen Kia - Cleveland Kia Dealer
Low prices, superior service, and sales integrity separate us from other new and used auto dealers in Cleveland and across Ohio. When we say Have you seen Halleen?, we are really saying that we want to be your choice when searching New Kia Dealers in Cleveland. We want to be the best option for Ohio Kia service and parts. It goes beyond being the best Cleveland Kia dealer. We are one of the few Ohio new car dealers that can offer the kind of choices that you want from an auto dealership because of our access to central inventory. If another Ohio Kia dealer has a vehicle that matches your needs, we can probably get it for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 12:00 PM - 5:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 7,613 reviews
February 14, 2012
I gave Brad the highest rating possible because he & the managment went above and beyond to assist me in my new lease. I have delt with dealerships from Chevy to Jaguar and by far the team at Halleen l the managment went above and beyond to assist me in my new lease. I have delt with dealerships from Chevy to Jaguar and by far the team at Halleen left me feeling that I had just purchased a high end luxury vehicle... Which, I must add is exactly how the Optima performs. Therefore, I am recommending Halleen Kia to everyone I encounter... Thank you all for the amazing experience. More
by Taridesign
Employees Worked With
Brad "Pop" Corns, Brad Corns
February 14, 2012
We came to the dealership just looking around - not expecting to actually make a purchase. They were very easy going - no pressure. They made me feel welcome. Me and my husband ended up buying two n expecting to actually make a purchase. They were very easy going - no pressure. They made me feel welcome. Me and my husband ended up buying two new cars (we needed them) and are so happy with our purchase and the price we paid. I'm so glad we went to Halleen Kia. We had been to two Honda dealers and didn't make a purchase - so we mean it when we say we had a great enough experience to actually buy 2 vehicles! More
by mdgroff
Employees Worked With
Other Employees :
Sam Zayed, Oleg Gera, and Nilda., Nilda Miller, Sam Zayed
February 12, 2012
My husband and I have gone to this dealership before. We worked with the same Sales Consultant as our last visit, and loved it. We wanted to continue our great experience from our last purchase with Halleen worked with the same Sales Consultant as our last visit, and loved it. We wanted to continue our great experience from our last purchase with Halleen Kia in 2010-Arnaldo. Which is why it was a no brainer why we went back to Halleen Kia. Arnaldo is friendly and makes sure the customer gets what they would like in a car as well as helped guide us in what we wanted/needed to maximize what we could get with in our budget. Arnaldo took the time to explain how to work my new Sorento when it arrive, is very personable and customer satisfaction driven, which put my husband and I at ease from the start. Halleen Kia is blessed to have a such a exceptional worker. We also love the staff, who are very friendly and knowledgeable about their product and able to help if any problems or questions arise. We will continue to recommend Halleen Kia to any of our family or friends, not just for the quality of the products, and great deals, but also for the high quality of the staff. More
by amberann05
February 09, 2012
Jay was very helpful and knowledgeable regarding my purchase. He made it clear that he cared about getting me the best deal and at the same time I did not feel pressured at all. I would recommend Ja purchase. He made it clear that he cared about getting me the best deal and at the same time I did not feel pressured at all. I would recommend Jay and Halleen Kia to others. More
by Scoody1222
February 09, 2012
Bryan was very positive. He asked me what I was looking for in a new car. He never pressured me. He was very easy to talk to. The most important thing, he kept me within the budget I was looking at. for in a new car. He never pressured me. He was very easy to talk to. The most important thing, he kept me within the budget I was looking at. More
by snoopy666
Employees Worked With
Bryan Megon, Bryan Megon
February 09, 2012
Having purchased a car from Jay as a wedding gift to my wife, I was happy to return to him when she had an unfortunate accident a few years later. However, my second experience was vastly different from th wife, I was happy to return to him when she had an unfortunate accident a few years later. However, my second experience was vastly different from the first, and lead me to conclude that Jay was indeed not a "different" type of car salesman, as I had first thought. Instead, I hope that I never have as bad a customer service experience as I had with Jay. He took advantage of my time, my trust, and my loyalty to him as a salesman. He lied repeatedly about countless aspects of the sale, and when all was said and done I was left with an inferior vehicle and a simple shrug of the shoulders and an "oh well!" from Jay and one of the owners. While Jay is a very nice guy and is very personable, don't be fooled. He's a caricature of your typical used car salesman. My wife wrecked her car during our move from Ohio to Georgia and, seeing that car prices were much more expensive down here, I flew back to Ohio to purchase a car for her. I flew up on Monday, planned to shop on Tuesday and Wednesday, and have the car ready to go on Thursday morning for the 12 hour drive home. After searching for a while, I eventually found myself back at Halleen Kia on Wednesday morning speaking with Jay about what turned out to be an identical vehicle to the one that had been totaled. When he went to get the vehicle so I could check it out, buy it, and be on my way, we found that the car had been sent out to be detailed. I was reassured by Jay, however, that the car was "clean, absolutely perfect inside and out" and that "everything has already been checked and rechecked and this car is perfect!" Since I had had such a great experience with Jay before (you can actually read my glowing review from Jan 2010 if you look for it), I trusted that he was telling the truth. I was told that the car would be ready by the following morning at 11am. I returned the next day at 9:30am, hoping to start on paperwork so I could get through things quickly so I wouldn't have to be driving late into the night. After numerous run-arounds that included being deceived as to why Jay would be late (the day before he had said he would have to watch his kids, but it turned out he was waiting on the mailman to deliver some new rims for his car), and being lied to by their finance department about "free" GAPP coverage (which I later had to call and have the $500 charge cancelled), I finally finished paperwork at almost 4pm. Already frustrated that I wouldn't be getting back to Georgia until almost sunrise, I went outside to the car, only to be surprised again. The car was disgusting. There was dirt and spots on the outside of the car, and a nice long scratch on the passengers side. The inside of the car was what took the cake, though. The car REEKED of smoke, had dirt and grime on the interior, bleach spots on the floor, and even had leftover ashes in the ashtray! I told Jay I wasn't happy at all, especially since he had repeatedly referred to the car as "clean". It was quite obvious that I had been lied to and that this car had not been out to be detailed. It hadn't even been wiped down! Jay called one of the owners of the dealership out to look at the car, but the focus wasn't on my disappointment in the product, it was on how disappointed they were in the company they had the car "detailed" by! They assured me that they would never use that company again (gee, thanks?). When I asked what could be done to rectify the situation, I was told that they would be willing to detail the car by another company at a later date. When I told them that wasn't an option since the car was going to be spending it's life in Georgia, I got a shrug of the shoulders and an "oh, that's too bad, I'm sorry about that." That was it!!! Livid and already hours behind schedule with no other options, I begrudgingly took the car and began the trip to Georgia. Besides the cosmetic problems, I later found that the radio malfunctioned (turn the volume knob faster than a snails pace and it turns all the way up!) and that the license plate light on the back of the car was burned out. So, when all was said and done I arrived back to Georgia around 5am (did I mention I had a 10-hour shift the next day starting at 9am? I told Jay but it didn't seem to matter). Over the next couple of weeks, I had to pay to have the interior of the car detailed ($80, but it still smells like smoke), get the light fixed ($20), and to install a new head unit for the radio ($150). I understand that I trusted Jay and bought the car blindly, and for that I take full responsibility. However, the number of lies I dealt with, coupled with the total lack of customer service he provided, just made me feel used. I took a risk, and I was taken advantage of. I have never been more disappointed in a salesperson in my life than I am of Jay Vicario and the team at Halleen Kia. I have told numerous people that I still speak to back in NE Ohio to avoid them at all costs and have made a concerted effort to make sure my friends and family members warn everyone they know as well. More
by cwascak
Employees Worked With
Jay Vicario
February 06, 2012
Don was awesome! He worked with us to get the best deal on a new soul. Everyone at the dealership was super freindly and most employees that work there have done so for 10 plus years. good to know the peop on a new soul. Everyone at the dealership was super freindly and most employees that work there have done so for 10 plus years. good to know the people your dealing with enjoy their jobs. Finance was a breeze my wife and i have bought a few new cars and Steve in finance did an A+ job going over every detail. More
by mellycoe
February 04, 2012
This dealership is worth the drive no matter how far. Brad was willing to focus on my needs and took all the time I needed. brad offered 6 different options of owning or leasing on 2 cars NEVER PUSHING!. Brad was willing to focus on my needs and took all the time I needed. brad offered 6 different options of owning or leasing on 2 cars NEVER PUSHING!. Brad made this easy. I can say this to you and everyone I talk to ' With my used car( no payments ) and my monthly fuel costs Im,putting $75-$95.00 Into my familys budget." THATS RIGHT!!! I made money going to Halleen KIA!. My thanks to Brad Corns,Zacherey Stokes(mgr)and Oleg too. Brian A new Kia driver. ( I got SOUL!.) More
by bklsoul
Employees Worked With
Other Employees :
Brad Corns/Zacherey Stokes/Oleg, Brad Corns, Zack Stokes
February 01, 2012
Richard was very helpful in finding us just the right vehicle. He kept in contact with us and was never pushy. He eventually found the perfect fit and we drove away with it last night. Thanks! vehicle. He kept in contact with us and was never pushy. He eventually found the perfect fit and we drove away with it last night. Thanks! More
by lsahay
Employees Worked With
Richard Kwiatowski, Richard Kwiatkowski
February 01, 2012
Richard was very patient and committed to find the type of vehicle I wanted. I already am a repeat customer to this dealership and plan to recommend Richard to my friends and family when they need a new or of vehicle I wanted. I already am a repeat customer to this dealership and plan to recommend Richard to my friends and family when they need a new or used vehicle. More
by Lynne527
Employees Worked With
Richard Kwiatkowski, Richard Kwiatkowski
