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140 Reviews of Hamer Toyota - Service Center
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April 30, 2022
Thinking to Chang the dealer. Last month they have replaced all 4 brake pads on my 2013 Avalon. After driving for a while, I started noticing that the brakes were not engaging the Last month they have replaced all 4 brake pads on my 2013 Avalon. After driving for a while, I started noticing that the brakes were not engaging the way they supposed to be. It would continue sliding as if won’t stop. I thought well since had it replaced at the dealer, I should trust the work they’ve done, because they would know what they are doing. If it was done by a random mechanic, I’d be more concerned. Initially I thought maybe the pads are new and they need to be broken in. But as the time went by, it started becoming more and more obvious that something is not right. When I touched the discs, all of them were extremely hot, although the distance I drove 7 miles by night and when the weather was cold. It’s not like we are just drivers and we don’t know anything about the cars, and we never felt the normal operation of the brakes and how the discs should feel at the touch. Some warmth, but not burning hot. I figured either the pads are not releasing from the suppression due to the bad springs, or the air was not released in the brake lines that’s why the brake pads are constantly holding the disc tight and the friction is causing the braking/stopping the car less effective. On the same day, they broke the under hood hydraulic supporters, that I had to go back to the Hamer to check it. While the mechanic said it was working when he was working on the car, the shop manager told me the warranty covers up to 5 years. If it was working before taking it in for brake service and was confirmed by the mechanic, then they had to replace it for free. The 5 years warranty doesn’t guarantee that the part must break down after the 5 years warranty up. Nevertheless they were supposed replace it no questions asked. Then the two noticeable deep scratches on the driver’s door of my Tundra. They gave me a matching paint pen. I painted but is evidently visible because the scratches are deep. I switched to these guys from frontier toyota, because they charged me for topping off the liquids, but they didn’t level up the radiator liquid. After I’ve gave them a poor performance rating, the service advisor had the audacity to called me and ask me why I gave them a poor performance rating. When I took a picture and emailed him to show that the level of the radiator liquid was below the minimum level, he told me that I should have went back to have them to fill it up. It seems as if they don’t think that by not being keen to their work for which the customer pays and going back to redo it is not that simple. Some people might be driving a distance to get to the dealer and yet pressed with the time as well as other matters. That kind of attitude itself is very disrespectful and subsequently shows their nature careless characters. I’m very upset with these guys. The gentler and politer I am the more disrespectful they are towards me. But if I was rude and crude, then they’d complain about my behavior. So there’s no one specific way of pertaining to the matter. What’s shattering, they all are advising you, that you will be receiving a survey in the mail and how important is for them to give them a high rating. But never mind that the customer in really is not happy. I would sustain any poor service on the car as long as it doesn’t concern a safety issue. But for the lack of diligence and safety precautions I won’t forgive them. I could get into an accident and be liable for my own safety and the safety of the others. The dealers should minimally take this measures very seriously. In the past I had to return to Hamer dealer several times just to correct their work. That’s very inconvenient. Obviously the management are not uptight within their responsibilities and functions. That’s all because of loose management. Toyota should undertake a strict service control over their services. More
by b99g51
Employees Worked With
Mechanic/service advisor
Helpful January 26, 2022
The service department at Hamer Toyota is excellent! I am especially grateful to Carlos Vazquez for his patience, clear explanations, kindness, and professionalism. I feel confident that he will take good ca especially grateful to Carlos Vazquez for his patience, clear explanations, kindness, and professionalism. I feel confident that he will take good care of my car. More
by Steve Estes
Employees Worked With
June 16, 2021
Another great experience with Johnny; he got the repairs on my Highlander done ahead of schedule and arranged for effortless safe pick up - outstanding job on my Highlander done ahead of schedule and arranged for effortless safe pick up - outstanding job More
by Dr. F
Employees Worked With
Johnny
June 14, 2021
I have a medical condition that puts me at high risk for COVID. Hamer serviced my 2020 Prius Prime this morning, and the service rep, Johnny, really went the extra mile to ensure my safety; I really appreci COVID. Hamer serviced my 2020 Prius Prime this morning, and the service rep, Johnny, really went the extra mile to ensure my safety; I really appreciate it. More
by Dr. F
Employees Worked With
Johnny
June 05, 2021
Thank you Carlos Vasquez and Hamer Toyota for taking care of our cars. I am grateful for your help and support keeping our cars running year after year. I highly recommend Hamer Toyota service and sales depa of our cars. I am grateful for your help and support keeping our cars running year after year. I highly recommend Hamer Toyota service and sales department. Our family has bought 4 cars at this dealership. More
by readmynote
Employees Worked With
February 10, 2021
Go some where else for your parts!!!!30% restocking fee Go some where else for your parts!!!! 30% restocking fee for a return part. What a rip-off. Going to buy the RIGHT part from someone else.. Dan Go some where else for your parts!!!! 30% restocking fee for a return part. What a rip-off. Going to buy the RIGHT part from someone else.. Dan More
by Dank
Employees Worked With
September 05, 2020
I've been to other dealerships, but there's a reason this place is always so busy! great job and very professional and fast service place is always so busy! great job and very professional and fast service More
by Shant
Employees Worked With
May 03, 2020
I had the worst experience I will never go back or ever recommend any friends or family here.. I was verbally attacked by one of the managers!!! Edwin Jovel!! He got in my face and was screaming at me he h recommend any friends or family here.. I was verbally attacked by one of the managers!!! Edwin Jovel!! He got in my face and was screaming at me he has no respect for women or customer services I asked to speak to her manager and he brought Fred King! And he didn't want to hear me out he kept trying to stop me from explaining my experience meanwhile Edwin was laughing in my face in front of her manager Fred and he said he would take care of it but I doubt that would happen if Edwin could laugh at me in front of his manager and Fred not say one thing to him. I got no apologies from any management!!! I have purchased more than 10 vehicles here for my business but if this is how there loyal customers are treated and nothing done about it then I can take my business somewhere else!!!! More
by MariaSan31
Employees Worked With
Edwin Jovel. Fred king
December 04, 2019
I haven’t had a bad experience with sales department but with service on the other hand there service is horrible I would recommend you stay away from this dealer for service they damaged my car and there c with service on the other hand there service is horrible I would recommend you stay away from this dealer for service they damaged my car and there customer service is very unprofessional there managers are nothing but liars and will pretend to care about you when they want to sell something but when you need them they will disappear I’ve been trying to contact the general store manager and even he has showed to be unprofessional I’ve emailed him and called him multiple times and have yet to receive and email back or a call back and now my car is damaged so I’d recommend you guys stay away from service or Becareful make sure you guys take a video or picture of you car when you drop it off because they will not take responsibility for the damage they do to your car More
by Erick96
Employees Worked With
