Hamilton Mazda

Hamilton Mazda Service Since purchasing my CX5 in June 2015, I have had it routinely serviced at Hamilton Mazda. Recently I have had both routine and warranty service perfo Since purchasing my CX5 in June 2015, I have had it routinely serviced at Hamilton Mazda. Recently I have had both routine and warranty service performed on my vehicle. I write this email to you to share and show my appreciation for the professionalism, courtesy and great service afforded me on every visit to Hamilton Mazda. Mr Rutherford and Anes always treat me as a valued customer and I leave feeling satisfied that I have been treated fairly and driving a safe well maintained vehicle. Why the glowing praise for your establishment? I purchased my first Mazda, a 626 in 1987, from a dealer in another area. Without going into any detail, I was not treated as a valued customer and was nickle and dimed at every service at a time when resources were low. It gave me a bad taste for service departments from then on. Hamilton Mazda has changed that perception and I thank the Management, Mr. Rutherford and Anes for setting a high bar. More

Car buying doesn’t have to be a hassle I got the chance to work with Zack after submitting a web request for a 2019 Miata. Zack didn’t try to sell me into anything I didn’t want, he was qui I got the chance to work with Zack after submitting a web request for a 2019 Miata. Zack didn’t try to sell me into anything I didn’t want, he was quick to respond to all important questions and made me feel very comfortable the entire time. This was my first car purchase without the help of my family and i feel very confident in my decision. Like any good car buyer, i cross-shopped and made sure i was getting the best deal possible and Zack absolutely helped to ensure that. He was able to have my car delivered very quickly and ensure I was in and out the door at pick up in under an hour. He is a car enthusiast and is a very knowledgeable professional guy. Thanks for all the help Zack I’m loving my Miata! More

Great service, no pressure purchase I had to get a car after my beloved Mazda of 12+ plus years was totaled in an accident (not my fault btw). I had a couple of cars I was interested in I had to get a car after my beloved Mazda of 12+ plus years was totaled in an accident (not my fault btw). I had a couple of cars I was interested in and my sales rep, Marlon, could not have been more helpful. He went over various options with me, both new and pre-owned. He listened to what I was looking for and kept me with in my budget. At no time did I feel rushed or pressured into a more expensive car or unnecessary upgrades (as I have felt at other places before). I feel I got just the right car for me! More

Poor communication In my second visit to fix the same problem, I went without my vehicle for over 2 weeks total with communication on the timeline to complete the repair In my second visit to fix the same problem, I went without my vehicle for over 2 weeks total with communication on the timeline to complete the repair only coming after multiple phone calls on my side. The problem has been improved, but is still not perfect though I’m unwilling to go through the ordeal again. I’ll be looking for another dealer to service my vehicles in the future. More

Amazing staff Benito was able to get my vehicle repaired quickly and cleanly. Fantastic team. Building redesigned. Thank you all for you help in getting the repa Benito was able to get my vehicle repaired quickly and cleanly. Fantastic team. Building redesigned. Thank you all for you help in getting the repairs done in a timely matter. More

Patient and kind The first time I visited by myself and Mike Wills took the time to go over every feature even though I explained I was not ready. My son, wife and my The first time I visited by myself and Mike Wills took the time to go over every feature even though I explained I was not ready. My son, wife and myself returned 3 days later and he test drove with us again and then let us take the Mazda 3 out again alone. Patient, no pressure and very knowledgeable. Ask for Mr. Wills if you are looking at the Mazda you will not be disappointed. More

Always excellent service The service department employees are always friendly and helpful. If I have a question that they are unable to answer the mechanic will talk to me. The service department employees are always friendly and helpful. If I have a question that they are unable to answer the mechanic will talk to me. I have never had a problem with service they preform. More

Plugs and Coil Great service at this location. Easy drop off and pick up. Have been going for 5 years and always polite and very helpful Even when had issues with Great service at this location. Easy drop off and pick up. Have been going for 5 years and always polite and very helpful Even when had issues with car and no appointment they took me right away More

Helpful and Honest thank you Mike My experience at Hamilton Mazda with Mike Wills was excellent. Helpful, and honest! He worked with me on my trade and gave me a great deal on my "new" My experience at Hamilton Mazda with Mike Wills was excellent. Helpful, and honest! He worked with me on my trade and gave me a great deal on my "new" Mazda 6.. We were still finishing up after closing hours and I did not feel rushed at all!! I'm so happy with my purchase! Thanks! More

Detail oriented and patient I met Mike Wills for a test drive 3 weeks ago and he took time to explain every detail in the Mazda Cx5 which I ended up buying Grand Touring Reserve. I met Mike Wills for a test drive 3 weeks ago and he took time to explain every detail in the Mazda Cx5 which I ended up buying Grand Touring Reserve. No pressure and we took a 20 minute test drive, I picked Mazda because it was the best experience ever by any salesperson I have dealt with. he didn't forget me after and has called me 3 times to see if I had questions, I even returned and went over the vehicle again with Mike. You want someone cares about you and not just a sale ask for Mike Wills you will not be disappointed.. More