Hamilton Mazda - Service Center

I was sort of surprised that I waited for a schedule appointment for 2 hours. Car just needed tires rotated and a new battery. Hence, I told the dealer 3x I want a new battery installed. It wasn't t appointment for 2 hours. Car just needed tires rotated and a new battery. Hence, I told the dealer 3x I want a new battery installed. It wasn't the greatest visit. More

We are gonna come into the Hamilton New Jersey Mazda for the last 10 to 12 years for our first CX five there couple years later we upgraded to another CX five. Currently still with that same CX five for 10 the last 10 to 12 years for our first CX five there couple years later we upgraded to another CX five. Currently still with that same CX five for 10 years now. I trust the mechanics and supervisors when we are discussing any needs, the car may have. Everyone is always very pleasant and attentive. More

Very responsive Did not feel like I was being taken advantage of Good customer service advantage of Good customer service More

My experience was excellent here’s they got my car repaired quickly and put me in a vehicle so I didn’t have to wait. repaired quickly and put me in a vehicle so I didn’t have to wait. More

When I went in for an oil change that I was waiting for I asked the girl at the desk about how long she said about an hour. It then took 2 hours and 45 mins to just have an oil change. When I went up to the asked the girl at the desk about how long she said about an hour. It then took 2 hours and 45 mins to just have an oil change. When I went up to the desk to get an estimate of how much longer they told me they were waiting on me to respond to the email on the recommendation for repairs. I asked them I would have assumed since I was sitting in the waiting area someone would have come out and spoke about the recommend repairs and then say oh by the way we are sending you an email please check off yes or no instead of saying it’s my responsibility to check my emails and respond. Not sure why you need 3 people working a service desk if your job isn’t to talk to the customers. More

I would say he was competitive with matching price and to making sure we were satisfied with everything making sure we were satisfied with everything More

Good explanation of what needed to fixed and fixed my alignment without any issues Good service alignment without any issues Good service More

Easy and thorough although first time there the part was not available even though I scheduled an ay not available even though I scheduled an ay More

I had a quick service at this dealership but ultimately I was disappointed in the service. They said they were going to fill my windshield washer fluid and they did not fill it all the way, despite me confir was disappointed in the service. They said they were going to fill my windshield washer fluid and they did not fill it all the way, despite me confirming with the secretary that it would be done. More

My service was done on a timely basis. Always a great experience at Hamilton Mazda. Always a great experience at Hamilton Mazda. More