Hamilton Mazda - Service Center

They go above and beyond! They were really responsive and helpful. They understood my sense of urgency and were able to get the work done, under warranty, within the short time They were really responsive and helpful. They understood my sense of urgency and were able to get the work done, under warranty, within the short timeline I had before my daughter had to drive her car to grad school. I'm so impressed with them. More

Service review From signing in prior to my service appointment through the entire time I was on site, everything was handled in a friendly an professional manor. Gre From signing in prior to my service appointment through the entire time I was on site, everything was handled in a friendly an professional manor. Great service coordinators and manager. More

oil change appointment waiting for car We had an appointment for 2#0 and were still told that the wait would be 1 hour. The wait was actually 1.5 hours which is ridiculous for a oil chang We had an appointment for 2#0 and were still told that the wait would be 1 hour. The wait was actually 1.5 hours which is ridiculous for a oil change with an appointment. Too long to wait when an appointment is set up. More

Service Dept is AWESOME! I deal with the Service Department since I bought my car in 2014! I have two Mazda vehicles and I have been getting GREAT service ever since on both! I deal with the Service Department since I bought my car in 2014! I have two Mazda vehicles and I have been getting GREAT service ever since on both! The employees in the service area are always helpful. This includes the Service Writers to the Service Manager and the Technicians, they all do a GREAT JOB!! Even in the Sales Area my Salesman Neal always acknowledges me even though I am not looking to buy. They all remember you. Thanks, Hamilton Mazda Customer, Karen Foley More

Professional Center Took my new Mazda CX-5 In for seal coating. Greeted with a smile, paperwork done quickly and loaner car provided. Received call when work completed an Took my new Mazda CX-5 In for seal coating. Greeted with a smile, paperwork done quickly and loaner car provided. Received call when work completed and walked to car to inspect before I left. You can’t ask for more More

Good service I like the dealership and it’s service department. They always advise on what you need or should have serviced. Never pushy or judgmental on what I ch I like the dealership and it’s service department. They always advise on what you need or should have serviced. Never pushy or judgmental on what I choose or not choose to have serviced. Been going there since the car was new. 4.5 years now More

Very welcoming! I always enjoy coming to Mazda for my service. The staff is very hospitable. Ryan is awesome. I appreciate his letting me know at each step of the I always enjoy coming to Mazda for my service. The staff is very hospitable. Ryan is awesome. I appreciate his letting me know at each step of the service how things are progressing. More

My 1st Service appointment I had the following issues: Apple Car play can't be connected and auto door lock sometimes works and sometimes not. The service dept. tried to addres I had the following issues: Apple Car play can't be connected and auto door lock sometimes works and sometimes not. The service dept. tried to address the issue with Apple CarPlay with no success and told me to go to Apple. I thought this was not a satisfactory option for me. I purchased the brand new car just 4 months ago and the service dept did not have expertise to address the issue. This was my first service appointment. I was not satisfied at all. If they wanted 5 star rating, they should have called Apple and try to resolve the issue. The salesperson, Brian Harris was very kind and also tried to resolve the issue spending lots of time with no success. Now the other issue: When the car was returned to me after service, I asked Ryan (Representative) if the car auto lock issue was resolved. He said he forgot to do this and offered if I wanted wait more then they can look at this. I was shocked with his response, because he took notes about both the issues I spoke to him at the beginning. Anyway, I am very disappointed with their service and will not recommend to anyone. More

A Bump In The Road Thought I had a busted shock but the damage was more extensive. Expertly diagnosed and repaired, my Mazda 6 rides like new. Great customer service exp Thought I had a busted shock but the damage was more extensive. Expertly diagnosed and repaired, my Mazda 6 rides like new. Great customer service experience provided by Service Manager Ryan and front Iine team with Benito and Billy Joe. More

A-mazing Ryan is always super helpful with any needs I may have with my Mazda. He def knows how to get the job done ;). Mazda fo life Ryan is always super helpful with any needs I may have with my Mazda. He def knows how to get the job done ;). Mazda fo life More