Hamilton Mazda - Service Center

They made a mistake but then made it right. The part for our repair was delayed, and we didn’t get a phone call because the service coordinator was out sick. So when I showed up to pick up the The part for our repair was delayed, and we didn’t get a phone call because the service coordinator was out sick. So when I showed up to pick up the car, it wasn’t done. But the service manager Ryan sprang into action. He learned the part was still two days away, so he had a duplicate FedEx’ed to save a day. Ryan called us the next morning to say the part arrived. When we picked it up that night, Ryan gave us a very generous discount on the work. . A textbook case of good customer service! More

Oil change and checking for future service needs I worked with Ryan Rutherford. He saw me walking across the parking lot and met me to take my key fob so that my car car could be serviced. Whenever I worked with Ryan Rutherford. He saw me walking across the parking lot and met me to take my key fob so that my car car could be serviced. Whenever I have dealt with him, he is extremely attentive to your needs, and this experience was not different. He is very good. More

A good experience The staff is very friendly and nice. I only went for an oil change and waited there for a little under an hour so the waiting time wasn't too bad for The staff is very friendly and nice. I only went for an oil change and waited there for a little under an hour so the waiting time wasn't too bad for me. Their waiting area is comfy and quiet. Overall I had a pleasant experience. More

Very Professional and Fair The folks at Hamilton Mazda has always taken care of my cars and has been fair. They always try to provide the best price possible. The folks at Hamilton Mazda has always taken care of my cars and has been fair. They always try to provide the best price possible. More

Courteous, trustworthy and efficient The team is great to work with, are persistent at communication (despite how hard it was for them to find me with my crazy schedule) and provided shut The team is great to work with, are persistent at communication (despite how hard it was for them to find me with my crazy schedule) and provided shuttle service to work. I am a repeat customer having bought my last 2 cars with them. I have always been happy with how they work with me and address any issues with the car. More

Best Mazda Service Center The folks at Hamilton Mazda have always taken great care of my 2015 Mazda 3. I have been coming her since I purchased the car in 2015. The technic The folks at Hamilton Mazda have always taken great care of my 2015 Mazda 3. I have been coming her since I purchased the car in 2015. The technicians are top notch and service advisors are honest and friendly. It is a small dealership that always makes you feel welcome. Even though I am moving further away, I am going to continue coming to this dealership as I can trust them. Thank you Hamilton Mazda for your excellent service. More

Done Right Despite Disruption Entire dealership was undergoing a renovation and normal operations were impacted. But that did not stop the Hamilton Mazda team from handling my ser Entire dealership was undergoing a renovation and normal operations were impacted. But that did not stop the Hamilton Mazda team from handling my service appointment on time and with courtesy. The service included an equipment modification to the infotainment. They found me a comfortable workspace out of the construction zone so I could continue job-related activity. I received a detailed discussion of my service and charges, and left within the estimated time provided a week before. More

Mazda Service Center I think awesomeness best describes the Professionalism, the Caring, the helpfulness, and the over all ability of the Mazda Service Center and the gara I think awesomeness best describes the Professionalism, the Caring, the helpfulness, and the over all ability of the Mazda Service Center and the garage and office staff! More

Professional and Efficient Service The Service Staff is knowledgeable, helpful and friendly. The service was completed sooner than expected which was a real plus since I was waiting th The Service Staff is knowledgeable, helpful and friendly. The service was completed sooner than expected which was a real plus since I was waiting there while the work was being done. After I paid the bill, I was given a mail in coupon for use at the time of my next appointment. My experience was pleasant. More

Overall wellness check up & summary of needed repairs I experienced wonderful service and the employees were both vourteous & helpful. Went the ectra mile...especially the Manager (mike...I think). Provi I experienced wonderful service and the employees were both vourteous & helpful. Went the ectra mile...especially the Manager (mike...I think). Provided a detailed report of repairs. More