Hamilton Mazda - Service Center

Hands down the most friendly customer care team coupled with excellent, efficient service. The best! with excellent, efficient service. The best! More

Service is good and reliable the job gets done right and I will be returning again. I will be returning again. More

I was the first person in for an oil change. I waited an hour and a half only to be told that I had been texted for permission to proceed with extra work. I was not texted. I was emailed about 3 I waited an hour and a half only to be told that I had been texted for permission to proceed with extra work. I was not texted. I was emailed about 30 minutes prior to me checking in at the front desk to ask when my car would be ready. I did not see the email until that evening.. Benito was insistent that he had texted me even though I showed him my text messages. I mentioned that I was sitting just a few feet away and when I hadn’t replied, he could have come over and actually spoken to me. I did not have the extra work done. I won’t be returning. More

Very professional and curtious . Answered question and gave updated status of my car and no issues Answered question and gave updated status of my car and no issues More

Great experience. Everything well explained. Happy overall. David is attentive and professional. His attention to detail and personal attention is great. Everything well explained. Happy overall. David is attentive and professional. His attention to detail and personal attention is great. More

I was sort of surprised that I waited for a schedule appointment for 2 hours. Car just needed tires rotated and a new battery. Hence, I told the dealer 3x I want a new battery installed. It wasn't t appointment for 2 hours. Car just needed tires rotated and a new battery. Hence, I told the dealer 3x I want a new battery installed. It wasn't the greatest visit. More

We are gonna come into the Hamilton New Jersey Mazda for the last 10 to 12 years for our first CX five there couple years later we upgraded to another CX five. Currently still with that same CX five for 10 the last 10 to 12 years for our first CX five there couple years later we upgraded to another CX five. Currently still with that same CX five for 10 years now. I trust the mechanics and supervisors when we are discussing any needs, the car may have. Everyone is always very pleasant and attentive. More

Very responsive Did not feel like I was being taken advantage of Good customer service advantage of Good customer service More

When I went in for an oil change that I was waiting for I asked the girl at the desk about how long she said about an hour. It then took 2 hours and 45 mins to just have an oil change. When I went up to the asked the girl at the desk about how long she said about an hour. It then took 2 hours and 45 mins to just have an oil change. When I went up to the desk to get an estimate of how much longer they told me they were waiting on me to respond to the email on the recommendation for repairs. I asked them I would have assumed since I was sitting in the waiting area someone would have come out and spoke about the recommend repairs and then say oh by the way we are sending you an email please check off yes or no instead of saying it’s my responsibility to check my emails and respond. Not sure why you need 3 people working a service desk if your job isn’t to talk to the customers. More

My experience was excellent here’s they got my car repaired quickly and put me in a vehicle so I didn’t have to wait. repaired quickly and put me in a vehicle so I didn’t have to wait. More